Ratings based on 3,008 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 24, 2016
Adequate accommodation close to amenities. Parking on site was limited.
4 out of 5
by A verified traveler from Delhi, ON

Four excellent days

Posted Sep 24, 2016
Pros: Obviously the location was excellent, the rooms were comfortable and well furnished with good beds and comfortable chairs. The kitchen, which we used
Cons: I missed a daily newspaper and there could have been better and more eating irons in the kitchen otherwise it was grand.
Location: We walk none too well but could walk to the Houses of Parliament, Byward Market,Rideau Centre. We taxied (cheaply) to the Museum of Nature and the Nat
The location downtown was excellent, we could walk to most destinations and the airport bus stopped just outside. The suite was huge and comfortable with adequate kitchen equipment. We were well suited..
5 out of 5
by A verified traveler from G

Service excellent

Posted Sep 21, 2016
Bon accueil. Séjour agréable. Bien situé. J'y retournerai
4 out of 5
by A verified traveler from Ottawa

Convenient Hotel central to everything in Downtown

Posted Sep 20, 2016
Pros: Central location
I stayed at the Capital Hill Hotel on Sept.19th . The room was small but adequate with a very comfortable bed. A nice surprise upon arriving was the valet parking at no extra charge above and beyond the $18. parking fee charged daily.
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
Thank you for choosing to stay with us, and taking the time to write a review of the property. We hope for the chance to host you again during your next visit to Ottawa...
5 out of 5
by A verified traveler

Excellent value

Posted Sep 19, 2016
Everything was excellent. Clean, comfortable, well decorated, friendly staff, great location and great value for the price. We'll be back!
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
We are so happy to hear that you enjoyed every aspect of your stay with us, and we look forward to hosting you again soon!
3 out of 5
by A verified traveler

Close to the parliament

Posted Sep 18, 2016
Pros: Location
Cons: Accomodation and treatment of guest
Decided to stay another night but requested to be moved to another room due to noise. Was told that the room is not ready so we decided to roam around and enjoy the day for a few hours. It poured and we were soaked as soaked can be. Went to the hotel in hopes that the room is ready so we can at least change. Was told the room is not ready and check in time is at 3. We asked if we can at least change or if theres a room that we can dry ourselves. But we were not accomodated at all.
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
Thank you for taking the time to share your feedback with us. We will always do our best to accommodate our guests for an early arrival and any special requests when we can. Unfortunately, this past weekend the hotel was sold out due to the annual Army Run, which means that every room would have been allocated. Had we allowed you into another guest room, it would then have to be fully cleaned, inspected and passed again, delaying check-in time for another guest. We are of course very sorry that we could not accommodate that request, and hope it did not taint the enjoyment of your visit with us.
5 out of 5
by A verified traveler

Posted Sep 15, 2016
it's good stay. it's very closed to centre of OTTAWA. I recommend it.
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
Thank you for your recommendation, and we look forward to hosting you again!
3 out of 5
by A verified traveler

Good central location

Posted Sep 15, 2016
Pros: Great Location
Cons: Really need to start to update some of the facilities, beginning to look very tired.
Location: From Parliament to Byward Market - all within walking distance
Close to all the central visitor sites, and close to many government ministries for business purposes.
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
Thank you for taking the time to provide your feedback. We are currently gathering information and planning for some future upgrades to our rooms, and we hope for the opportunity to host you again as this unfolds.
4 out of 5
by A verified traveler from London, ON

Downtown Ottawa

Posted Sep 14, 2016
Pros: See above
Cons: Nothing, unless you could enlarge the parking lot! 😄
Location: Parliament Buildings, Art Gallery, tour buses, Byward Market all within easy walking
This hotel is a bit older, but the staff, the spacious room, the proximity to EVERYTHING made it an excellent choice for us. The parking lot was cramped, which, at first, made we older folks a little nervous. However, when we wanted to leave, someone at the front desk quickly brought our car to the front door. The staff was super!
Comment from Hotel Management
Sep 20, 2016 by Sales & Marketing Director, Hotel Management
We are so happy to hear that our staff were able to assist with the parking lot navigation, and bring the car around for you. We offer self and valet parking within our lot, as we know that our smaller size parking area can be intimidating for some. Thank you for sharing your very positive feedback with us, and we hope to see you again during your next visit.
3 out of 5
by A verified traveler

Hôtel très bien situé.

Posted Sep 10, 2016
Pros: Très bien situé.
Cons: Rafraichir les chambres
Location: A deux rues du parlement.
Personnel accueillant. Hôtel très bien situé pour aller visiter le parlement.