Deluxe Room, Multiple Beds | 1 bedroom, desk, blackout drapes, soundproofing
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Reviews of Cartier Place Suite Hotel

3 out of 5
Cartier Place Suite Hotel
180 Cooper Street, Ottawa, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 1116 out of 3112 reviews" "
Rating 8 - Good. 1376 out of 3112 reviews" "
Rating 6 - Okay. 403 out of 3112 reviews" "
Rating 4 - Poor. 137 out of 3112 reviews" "
Rating 2 - Terrible. 80 out of 3112 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, amenities
Only 1 night stay, but Bed was comfortable, quiet, front staff excellent
Stayed 1 night in Apr 2024

8/10 Good

Candy

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, price within the family budget.
Stayed 2 nights in Feb 2024

6/10 Okay

Kaitlyn

Traveled with family
Liked: Amenities
It was okay, felt very musty and old
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aurélie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place near all the monuments and museums. Kids friendly.
Stayed 2 nights in Mar 2024
Response from Cartier Customer Care on Apr 3, 2024
Hello Aurelie,We value your feed back and look forward to welcoming you back!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean and suited our needs. Thank you for the stay!
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Visited with 6 of us, large room could hold us all and were happy with size of everything. Pool was great and kids had fun. Only negative to mention is pull out sofa is very thin mattress, so keep in mind if its for adults. If small kids its fine.
Stayed 2 nights in Mar 2024
Response from Cartier Customer Care on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dariusz

Traveled with family
Liked: Cleanliness
Need update
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic. We got everything we asked for 1st time and quickly after asking. Staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Cartier Customer Care on Mar 16, 2024
Dear William,We are pleased you your stay with us was enjoyable, we look forward to welcoming you back in the near future!

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Good location. Hotel is pretty old.
Stayed 1 night in Mar 2024
Response from Cartier Customer Care on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Golnaz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there for 3 nights in March. It was really nice and clean. The pool was great. Our room was clean and comfortable and equipped with all we needed. I asked for more sheets and pillows and blankets and they brought them very soon. I never asked for cleaning the room but in second day they come and asked if I need anything. The location was great. It has indoor garage.
Stayed 3 nights in Mar 2024
Response from Cartier Customer Care on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Allister

Stayed 1 night in Feb 2024
Response from Cartier Customer Care on Mar 21, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that youenjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, good location, secure parking. Loved having a full kitchen.
Stayed 3 nights in Feb 2024
Response from Cartier Customer Care on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy, Kleinburg

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Front desk staff friendly and easy to talk to.
Stayed 3 nights in Feb 2024
Response from Cartier Customer Care on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

deb

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on Feb 21, 2024
Thanks for staying with us, we appreciate the feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, amenities
in need of an upgrade but staff is very nice and great location for the price!
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on Feb 17, 2024
Dear Ashley,We appreciate your feedback, and excited to announce our upcoming renovations. We will keep you posted!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Cartier Customer Care on Feb 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

lindsay

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and fast and easy check in
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on Feb 11, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Bill

Stayed 1 night in Feb 2024
Response from Cartier Customer Care on Mar 21, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that youenjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 Good

Ryan & Lora

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I choose to stay here as we can get a 1 or 2 BDRM suite (depending on how many of our kids are with us.) Having a kitchen is important to meet our needs. This isn't a complaint, more of a FYI. While pots and lids are available, pans and baking sheets are not. There is a Dollarama around the corner so you can always just grab something from there. Unit was super clean. Very happy with our stay.
Stayed 2 nights in Feb 2024
Response from Cartier Customer Care on Feb 11, 2024
. Dear Ryan and Lora, Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us!

4/10 Poor

Chanelle

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property is extremely dated… The bed was very uncomfortable. For the price I definitely recommend finding somewhere better. It felt like I was staying in a motel from the 80s. There’s a building across the street where it’s very ghetto
Stayed 1 night in Feb 2024
Response from Cartier Customer Care on Feb 11, 2024
Dear Chanelle, Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back once renovations are completed.

8/10 Good

Patricia

Traveled with partner, Traveled with family
Liked: Cleanliness
It is fine
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Feb 4, 2024
Dear Patricia, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

6/10 Okay

Jean Francois

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Extremely bad attitude and poor judgement on the part of the (new?) staff on Thursday evening, Feb 1. That young man has zero client service skills and a condescendant attitude. His incompetence shows poor judgement of management. I went down to ask for decaf coffee for the room for the morning after. His reaction was not to help me but to question my ask. “Didn’t the room get clean today, why do you need more coffee” he said without showing any sign he would help.even after I explained that it’s caffeinated coffee they leave in the room and I can’t drink cafeine, he started asking if I checked in on the day of and other irrelevant questions. I’m a 55 year old executive and was very polite. Have no idea what triggers that type of attitude other than a total lack of social skills. It was my third night here… personnel earlier was very friendly but that guy ruined the experience. Don’t think I’ll ever come back.
Stayed 2 nights in Jan 2024
Response from Gina Aoude FDM Manager on Feb 4, 2024
Dear Jean Francois,Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back.

10/10 Excellent

terry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
quiet, clean and great location for my work visit to Ottawa
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert, Perth Andover

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant and happy to assist. The room was stocked well and clean. The pool was very busy,probably because of the season, but looked nice. We didn’t use it due to lack of time. We had a special family Christmas dinner and all went well. Thank you to the staff. We will return.
Stayed 2 nights in Dec 2023
Response from Cartier Customer Care on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Vickie

Stayed 3 nights in Jan 2024
Response from Cartier Customer Care on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicola Michelle

Traveled with family
Liked: Cleanliness
Excellent location .
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Chelsea

Traveled with family
Nothing, front desk staff we dealt with were rude, disrespectful and any issues fell on deaf ear. They told us their manager would contact us after our stay to which no one ever did. Thank goodness Expedia stepped up and helped us as much as they could
Stayed 6 nights in Dec 2023
Response from Cartier Customer Care on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

dianne

Traveled with family
Liked: Cleanliness, amenities
If renovations are planned, please consider an alternate to carpet in the suites.
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on Jan 25, 2024
Dear Dianne, you have read our minds! We will be starting our renovations soon! Your valuable feedback, helps us to improve.

4/10 Poor

sherry

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked a queen suite with kitchen and separate bedroom. Didnt realize until we came back from our outing that it was actually a double bed, with the smallest pillows for a hotel bed, or any adult bed I have ever seen. Headboard was not attached to wall properly and often banged with movement. For a last minute escape, I will not choose this hotel again. TV had limited choices and signal was very poor. Screen kept freezing with big digital squares. Kitchen was nice, full stove and fridge. But coffee maker took forever to make.
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 22, 2024
Dear SherryThank you for your valuable feedback. We have forward your discrepancies to our maintenance department for review.

8/10 Good

Olivia

Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stefan

Liked: Cleanliness, property conditions & facilities
Great friendly service. Parking is convenient, but expensive.
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on Jan 20, 2024
Hello , Thanks for your feedback!

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great, just off Elgin St and close to downtown area shopping, restaurants and other attractions
Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Blair

Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elaine

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an older hotel in need of updating, but clean and well maintained. We appreciated the separate rooms for children though they complained that the twin mattresses were hard. Our queen bed was perfectly comfortable. The bathroom was tiny but had great water pressure. We enjoyed our stay though unfortunately the hotel restaurant was closed for the holidays during our stay.
Stayed 3 nights in Jan 2024
Response from Cartier Customer Care on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christine

Stayed 2 nights in Jan 2024
Response from Cartier Customer Care on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tamara

Good place to stay generally but no vip upgrades offered or even acknowledged and explained not able to offer if fully booked and not available. Some staff seemed pretty indifferent, maybe because there aren’t enough people on staff as there used to be. Quality of stay has definitely slipped since the last time I was there less than a year ago. I’ve stayed at Cartier Suites many times in the past and on the whole it is a good place to stay, but this most recent experience was barely adequate.
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, kids loved the pool. The location is perfect for all things downtown. We will be back!
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Conveniently located near parliament hill
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cartier Customer Care on Jan 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

craig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dave

Liked: Cleanliness, amenities, property conditions & facilities
We loved having an apartment style hotel room with separate bedroom and kitchen. It made our stay with 3 kids so much easier! The kids loved the outdoor and indoor play areas and the pool and hottub. Although shampoo and shower gel are provided, there is no conditioner. The carpets in our room looked quite stained, though seemed very clean otherwise. Very comfortable beds.
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 3, 2024
Thanks for your feedback, and look forward to welcoming you back on your next visit.

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 3, 2024
Thanks for staying with us! We look forward to welcoming you back.

2/10 Terrible

Josue Jacob

Traveled with family
Disliked: Cleanliness, room comfort
Bedbugs
Be careful, bedbugs!!!! we notified the hotel reception that we found bed bugs. They have done absolutely nothing despite promising us they would do something. They had the audacity to accuse us and refused to compensate us for the inconvenience. my kids got bedbug bites and we had to decontaminate all our clothes. we booked a suite for 6 people and there were 6 of us. There was not enough bedding for everyone and only crockery for three people.... Parking is 35$ per day per car Stay away from this hotel
Stayed 2 nights in Dec 2023
Response from Cartier Customer Care on Jan 3, 2024
Dear Valued GuestOne of our team members has reached out to you directly to further discuss your recent stay.

10/10 Excellent

marissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 3, 2024
Wow! Thanks for the great review!

8/10 Good

Rosanna

Stayed 1 night in Dec 2023
Response from Cartier Customer Care on Jan 3, 2024
Thanks for staying with us, we look forward to seeing you again.

6/10 Okay

John, Brantford

Traveled with partner
Liked: Amenities
Good value hotel but much in need of a refresh. Also, the “queen” size beds are absolutely not queen size. They are doubles. I talked to the desk and was told it was what they “considered” a queen size. Other than that the hotel is in a great area and the rooms have good amenities.
Stayed 2 nights in Dec 2023
Response from Cartier Customer Care on Jan 2, 2024
Thank you for your valuable feedback!

8/10 Good

Murray

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a very good downtown suites hotel with kitchen, balconies, secure parking, close to Parliament Hill and all amenities and services. Competitively priced, professional and friendly staff.
Stayed 3 nights in Dec 2023
Response from Cartier Customer Care on Jan 2, 2024
Thanks for staying with us!