Ratings based on 1,086 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Getting Better

Posted Mar 25, 2017
Construction around the perimeter of the building but you have to have this to improve. Elevators are slow and shaky but they are renovating and improving these. Staff were awesome! And live music was a great added touch!
Comment from Hotel Management
Mar 28, 2017 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site. It's great to know you enjoyed awesome service during your stay at Delta Ottawa City Centre Hotel. The elevator update is now complete and our guests can expect fast, smooth service. Although City of Ottawa construction on the light rail transit project continues throughout downtown Ottawa we have been advised the work, which previously caused noise disturbances, is now complete in our neighbourhood. We look forward to welcoming you back to Delta Ottawa City Centre when you next visit Ottawa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value and location

Posted Mar 20, 2017
Breakfast was great. Staff were excellent. Room was great, no complaints except indoor swimming pool was too cold.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
We're a family of four that stayed at the hotel for Family Weekend. All the staff were helpful and welcoming.
2 out of 5
by A verified traveler from St. John's NL

Grossly overpriced, even the restaurant for coffee

Posted Feb 11, 2017
Pros: Location
Cons: Book in advance at a different hotel
There was some convention on in Ottawa and I waited until the last minute to make reservations. They knew the City was full and I suppose had some algorithm operational to GOUGE people n business accounts who could care less.
Comment from Hotel Management
Feb 13, 2017 by Kathy, Hotel Management
Thank you for sharing your feedback through Expedia. We appreciate your patronage, and hope you enjoyed the accommodations at Delta Ottawa City Centre. Similar to all other hotels, airlines, and many other businesses, rates are based on supply and demand and fluctuate according to many factors. We encourage all of our guests to reserve in advance and explore rates and available promotions to benefit from the best deals. We hope that you will return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Ottawa

Posted Feb 6, 2017
Pros: Clean, updated, comfortable, quiet, close to amenities.
Cons: More information on parking, the rates and various options. $22 per day for parking is a little bit high in my opinion.
Location: Restaurants, shops and downtown close by. 15-20 minute walk to Winterlude festitivites, the Byward Market and the Rideau Mall.
We arrived late in Ottawa but check-in was quick and easy and our room was clean and ready. Hotel was fairly quiet overall, bed was very comfortable and everything was clean, updated and in working order. We were very comfortable in our room.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location excellent staff.

Posted Feb 4, 2017
Hotel location is great. Food in restaurant was great as was service. Hotel staff super accommodating! Hotel itself especially room needs updating but still clean
Comment from Hotel Management
Feb 7, 2017 by Kathy, Hotel Management
Thank you for taking the time to share your feedback. It's great to know you enjoyed the hotel's location, and received excellent service throughout your stay. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. I am very sorry the hotel appearance was not what you had anticipated. I would like to assure you that we have a rigorous room maintenance program in place to ensure any guestroom deficiencies are quickly addressed. We hope that you will come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Pros: The pool is huge and beautiful.
The check in gentleman was one of the nicest and most helpful I have ever met.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business meeting

Posted Jan 10, 2017
Excellent location- other than construction all around the building location. Staff were excellent! Bed was super comfortable-room nice and quite.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Easily accessible in city center

Posted Jan 7, 2017
The hotel is easy to reach through taxi, public transport and also located within city center so most of the key locations are within 5 to 10 min distance. A friendly staff and well presented ambiance. The downside is that Bed was not very comfortable, breakfast costs around 22 per person and have limited options so you are better off going to nearby cafe.
Comment from Hotel Management
Jan 9, 2017 by Kathy, Hotel Management
Thank you for sharing your experience at Delta Ottawa City Centre Hotel. We are delighted to hear you experienced friendly service throughout your stay, and found our location convenient. Our Executive Housekeeper has taken note of your comment concerning the bed and will inspect and replace the mattress as necessary. We hope to welcome you back to Delta Ottawa City Centre Hotel.
5 out of 5
Recommended
for Families
by A verified traveler from Mississauga, Ontario

Great location, near everything.

Posted Jan 5, 2017
Pros: The location was close to everything we wanted to see. You could walk to them. Public transportation was close by as well if you needed it.
Cons: More selections on the breakfast buffet.
Location: The location was close to everything we wanted to see. You could walk to them. Public transportation was close by as well if you needed it.
The staff was very welcoming from the start. We arrived a little early for the typical 3pm check-in, but were able to do so anyway as the room happened to be available. The front desk staff also provided useful information about the Rideau Canal, which we weren't aware before. We know better for next time. A bit more selection for the breakfast buffet would have been better, but the food that was there was good.
Comment from Hotel Management
Jan 5, 2017 by Kathy, Hotel Management
Thank you for taking the time to share your feedback through the Expedia site! It's great to know you enjoyed your visit to Delta Ottawa City Centre, and that you received a warm welcome throughout your stay. Your suggestions regarding the breakfast buffet have been shared with our Executive Chef. We look forward to welcoming you back to Delta Ottawa City Centre Hotel!