Ratings based on 1,115 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted May 28, 2017
Pros: Neat and clean
Cons: Based on the number of people the quantity should be increased. For eg: it is family of four, then 4 water bottles instead of 2 depending on guestsize
Location: parliamnet hill, rideau canal, rideau center, muesuem
It was good, but there could be free breakfast and parking with the given cost paid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
No fridge or microwave. Would be nice to add those in rooms.
Comment from Hotel Management
May 25, 2017 by Kathy, Hotel Management
Thank you for taking the time to share your feedback through Expedia. It's great to know you enjoyed your stay, and we would just like to let you know mini-fridges and microwaves can be requested when placing your reservation. We are sorry this information was not shared with you during your recent visit. We hope to welcome you back when you next visit Ottawa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Stay!!!

Posted May 23, 2017
Would highly recommend this hotel to travellers ... friendly staff - very helpful .. good location Close to parliament and walking distance to the Mint ... nice restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from Campbellford

Ottawa Delta

Posted May 22, 2017
The Delta is central and the staff and room are great but the dining and bar facilities are not so great. Fortunately there are many good eats reasonably close by.
Comment from Hotel Management
May 25, 2017 by Kathy, Hotel Management
Thank you for sharing your feedback, Tom. It's great to know that you enjoyed the service and found the guestroom great. We strive to exceed all of our guest's expectations, so I am sorry to learn you were disappointed with your dining experience. We are always looking for ways to improve our guest's experience so I hope you took the time to share your concerns with one of our Service Managers during your stay. We hope to welcome you back when you next visit Ottawa, and perhaps improve upon your dining experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from London Ont

Surrounded by construction projects .

Posted May 13, 2017
Pros: Staff very helpful . Location decent
Cons: Cable television channels . Was hoping for Fox cable news . Only CNN . Not something I care to watch. And , some channels not as they are as listed
Location: Walking distance to many attractions if your a good walker
Elevators quick . Staff very attentive. Rooms fine .Small baths but functional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Nice hotel in the downtown core

Posted Apr 30, 2017
We reserved a standard room for our 20th anniversary, but with the weather being so hot that weekend our room was way too hot because our room faced the sun the entire day (air hadn't been turned on yet). I told the front desk and they upgraded us to a deluxe suit on the opposite side of the hotel. The room was much cooler and just the fact of having the extra room (it had a separate livingroom) made our stay much more enjoyable. Thank you staff!!
Comment from Hotel Management
May 1, 2017 by Kathy, Hotel Management
Thank you for sharing your experience Tina. We are pleased to know we you enjoyed the suite, and we helped to make your 20th anniversary celebration a memorable event! We hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel close to the Center

Posted Apr 6, 2017
Pros: Location, Room.
Cons: Maybe something in the breakfast but noit important .
Location: Very well.
Nice and confortable hotel. Very well located and good service.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Noise

Posted Apr 6, 2017
Lots of noise due to constructions around!!! Otherwise fair 4 stars hotel.
Comment from Hotel Management
Apr 10, 2017 by Kathy, Hotel Management
Thank you for sharing your experience at Delta Ottawa City Centre Hotel. While we are excited about the future benefits of the City of Ottawa light rail transit project, we understand the inconvenience to our guests. We would like to apologies and assure you that we are working, along with the City of Ottawa, to minimize any disruptions to our visitors. We believe the work is almost complete in our area, and there should be minimal noise from the worksite in the very near future. We hope that you will return and allow us to improve upon your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown location was good.

Posted Mar 31, 2017
Pros: Location, staff and food. Nice gym as well
Cons: Get the elevators working properly
Location: Done
Great with the exception that the wait time at the elevators was horrific. The elevator to the parking garage was also malfunctioning.
Comment from Hotel Management
Apr 3, 2017 by Kathy, Hotel Management
Thank you for sharing your feedback through Expedia. It's great to know you enjoyed your stay. I wanted to apologize for any inconvenience caused by delays waiting for an elevator. The hotel is currently in the process of upgrading our elevators and the work should be complete this month. Once complete our elevators will offer guests improved efficiency and speed. We hope to welcome you back and improve upon your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Getting Better

Posted Mar 25, 2017
Construction around the perimeter of the building but you have to have this to improve. Elevators are slow and shaky but they are renovating and improving these. Staff were awesome! And live music was a great added touch!
Comment from Hotel Management
Mar 28, 2017 by Kathy, Hotel Management
Thank you for sharing your feedback through the Expedia site. It's great to know you enjoyed awesome service during your stay at Delta Ottawa City Centre Hotel. The elevator update is now complete and our guests can expect fast, smooth service. Although City of Ottawa construction on the light rail transit project continues throughout downtown Ottawa we have been advised the work, which previously caused noise disturbances, is now complete in our neighbourhood. We look forward to welcoming you back to Delta Ottawa City Centre when you next visit Ottawa.