Ratings based on 1,237 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Great location in ottowa near canal for winterlude

Posted Feb 22, 2017
Two families from the US up for winterlude and this was the perfect location. Staff very friendly and helpful, location and loved yhe king suite with partition so you had two rooms to relax in. Good flow/layout.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay Canada - Ottawa. We're so glad our location was perfect for your visit and that our associates left you with a good impression of our hotel. Thanks again, we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

convenient for the one night

Posted Feb 16, 2017
Pros: It was close to where I needed to be in downtown Ottawa.
My one annoying experience was to be ignored by one person on staff because she was spending her entire focus with one person two ahead in line by the front desk. After 10 minutes, I left the line-up, including 2 people behind me who were then waiting too.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
John, it was a pleasure hosting you at Extended Stay Canada - Ottawa for your overnight stay. I'm glad our hotel was comfortable for your stay and that our location was convenient for your visit. However, I am sorry one of our associate impacted your experience in a negative way. Our goal is 100% guest satisfaction, so I am taking steps to make sure that we consistently meet that goal. We hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

Perfect location

Posted Feb 13, 2017
Hotel was clean, well maintained and close to where I needed to be. Hotel was within walking distance of parliament, other buildings (such as city hall) and museums. It was close to great spots to eat including 'plant based'/ vegan foods. I would definitely use this hotel again for a clean affordable place to stay.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
We appreciate you being our guest at Extended Stay Canada - Ottawa. It is great to read you loved our well-kept property and that our location was convenient for your needs. It was a pleasure to have you as our guest, and we look forward to serving you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great space.

Posted Feb 5, 2017
I love staying here. Great central location and a huge room
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for being our guest and for posting your review. We are delighted you had a wonderful stay, loved our prime location and your spacious room. Thanks again, we hope you will choose Extended Stay Canada – Ottawa whenever your travel brings you this way. Sincerely, General Manager
2 out of 5
by A verified traveler from mississauga, ontario

Needs work and better customer service!

Posted Feb 3, 2017
The room was very spacious which was great and location also good. However, the heater in the room was extremely loud all night. You were unable to increase the temperature on the thermostat, it was essentially locked so it was very cold all night. Tried calling reception on phone in room and it always goes to busy signal. Then when I went to reception to let them know - didn't seem to care. Would not stay here again. I would much rather stay in a regular hotel room without all these issues and less space!!
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for the great comments about our location. We are sorry there were maintenance issues with the thermostat in your room, and our staff were not responsive to your service needs. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we hope you'll stay with us in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough, Ontario

Ideal for Downtown Visits & Canal Recreation

Posted Jan 31, 2017
Pros: The suites are spacious and offer practical amenities. Parking outdoors in winter can be tricky given the space that snow can quickly take-up.
Cons: Fewer carb-heavy & sugar-heavy choices as part of the continental breakfast. Real cream for the coffee station rather than the CoffeeMate chemicals.
Location: Perfectly located for Rideau Canal visits, Shaw Centre activities, Bank St. & Parliament walks, local restaurant eating, museums, nightclubs.
To date, I have stayed at this property on 3 different occasions for business. Each time was in the dead of winter when creating a comfortable space can be challenging. The staff here are friendly and helpful. They do whatever they can to make a guest's stay enjoyable.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you for staying with us again, and making Extended Stay Canada - Ottawa your home away from home while on business. We are so pleased to read that you loved our helpful associates, convenient location which was perfect for your needs and your spacious suite as well. We also appreciate your observations for our breakfast offerings and have taken a note of it. Thanks again for being our valued guest. We look forward to serving you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Jan 30, 2017
Great location, close to all downtown amenities. Great for all different travellers. Staff was kind and courteous.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your delightful review of our hotel. Your positive comments about our location and my team are greatly appreciated. Thanks for choosing Extended Stay Canada – Ottawa. We hope you are already planning another trip our way. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Toronto

Great save!

Posted Jan 27, 2017
Pros: The price was great for a 2 bedroom unit. It was actually our first time to try an apartment type accomodations w/ kitchen. Staff was great, too!
Cons: Fix the elevator soon, change the bed sheet into a better fabric, less static. Bigger toilet legroom, was too cramped in there. Parking safety re ice.
Location: Location is really near the parliamen. On a good weather, easy to walk than to drive. Lots of restos around, and the canal is nearby, too.
Booked our stay through expedia, as usual. When we checked in to the hotel, our reservation wasn't there because of some glitch in the info transfer from expedia to them. We drove up there for 4 hrs, i was afraid we lost our reservation over a glitch. Good thing they still honored it and gave us an excellent room right in front of the elevator. Only downside to the place is that they're fixing their 2 elevators on our wing, it was hard when it came to check out since it can only fit 5 adults comfortably. Parking in winter was harsh, had to park on top of an ice sheet, hard for our 2 senior companions to get out of.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you very much for sharing your experience at Extended Stay Canada - Ottawa. We are glad to read that overall you had a wonderful stay and enjoyed your room with a kitchenette and the good value we offer in a great location. That being said, we also appreciate your observations and concerns. We will be using your comments to step up our game. Thanks again, we hope you will be back to see us soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Ok for one night

Posted Jan 22, 2017
Stayed only one night. Got there past midnight and the front desk staff seemed to be annoyed. Not friendly at all. Clearly in a bad mood. Room was okay. Clean and spacious. Shower could be better. Breakfast was good, waffles, toasts, muffins, coffee and juice. Lady taking care of the breakfast was really nice and helpful.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your valuable feedback. We are pleased you loved the cleanliness of our hotel, our complimentary grab-and-go breakfast and the service provided by one of our breakfast associates. However, we are sorry for the service issue you experienced by our front desk associates. Please know your feedback is shared with them and ensure your next stay is exceptional. Thanks again for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Alberta

Hotel with good central location

Posted Jan 16, 2017
Pros: Its location
Cons: Include parking in the room rate Daily maid service Better sound-proofing between rooms
Location: Central and convenient
The "Extended Stay" was okay but certainly not outstanding. Upon checking-in we discovered that parking was not included–indeed it came in at $16/day+tax extra. I find this to be unacceptable, especially given its downtown location where parking can be otherwise difficult to find. Because of this the supposed "Expedia deal" lost its lustre. The other notable was the lack of daily maid service. For the duration of our stay, the room was not attended to. This included no bed making or bathroom cleaning. Typically, this is something that is attended-to on a daily basis. Again, for the price of the room rental, which is about the same as their competitors, this should have been done. Lastly was the level of volume that transferred between the walls. On two nights we were awakened between the hours of 1-3am from our neighbour speaking on the telephone. He didn't appear to be yelling–only speaking on the phone. we can only conclude that there needs to be some attention given to sound attenuation. For these issues, I can only recommend this hotel in a pinch if nothing else is available or affordable.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay. It is certainly disappointing to read about your experience as we truly take pride in our guest service here at our hotel. I will share your concerns with my team so that we can assure this does not happen in the future. We hope you give us another chance to welcome you back to experience our hotel the way it should have been on this visit. We look forward to welcoming you again soon. General Manager