Ratings based on 1,271 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Nice hotel. Surprisingly goodbreakfast. Great location for the price.
3 out of 5
Recommended
for Couples
by A verified traveler

.Quiet. Beds very comfortable. Courteous staff.

Posted May 23, 2017
Pros: The service given by the staff and the proximity of Elgin street.
Cons: Room windows are very very dirty. A very good wash is a must
Location: very well
I liked to stay at this hotel because it's close to Elgin ave.., museum and Parliement.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for visiting our hotel. We are glad to read our location was convenient for your needs and you had an overall comfortable stay with us. We appreciate you sharing your concern and rest assured, it will be addressed with our housekeeping team. We hope you will visit us again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Room was ok

Posted May 21, 2017
The room was ok. Not exactly worth the price. Location convenient for downtown. Sketchy looking basement parking. Very narrow parking spots. Air conditioner in living room only and an air duct with a fan to bring some of that air into bedroom (very inefficient). Breakfast was basic (toast, peanut butter, jelly, waffles, test/coffee/juice).
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
We truly appreciate you taking the time to share your experience at our hotel. Although you liked your room and our convenient location, we are disappointed you felt the cost of your stay was not in line with the value you received. We appreciate you sharing your feedback, that will help us improve our facilities. It was a pleasure to have you as our guest, and we hope to see you again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from burlington.on

convenient

Posted May 21, 2017
Pros: location
Cons: breakfast seating
Location: plenty
busy, busy lot's to see and do, very many varied eating places nearby.
Comment from Hotel Management
May 21, 2017 by General Manager, Hotel Management
Jim, it was our pleasure having you as our guest at Extended Stay Canada - Ottawa. It's great to read you enjoyed your overall stay with us and that our location was suitable to your needs. Please visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from RI

Facility not as billed

Posted May 18, 2017
Pros: It was within reasonable walking distance to the main tourist attractions, restaurants and a supermarket.
Cons: Add appropriate amount of equipment for the rooms, including toiletries, kitchen items, other bathroom items and hangers. Keep parking for guests only
Location: Location is about 1 mile south of Parliament, the Canadian Supreme Court and the National Gallery. There are also numerous restaurants nearby.
When we reserved the room, parking at the hotel was promised; however, when we arrived, we were directed to a public pay parking lot several blocks away because there were not enough parking spots for the rooms. The room was poorly equipped with inadequate plates, glasses, utensils, etc. for a room that was purported to sleep four (there were only two of everything). We were told when we checked in that maid service was nonexistent until after the third day. We learned that the one bar of soap provided for our shower lasted for four showers. We saw a sign that stated additional toiletries would be provided at additional cost. The breakfast provided constituted of waffles and little else except muffins. The area in which to eat was very small and we were forced to take our food back to our room. The breakfast items were insufficient for the amount of guests that wanted them. On the good side, the bathroom and kitchen (although tremendously dated) were spotless.
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Thank you for your feedback. Although you liked our location, we apologize for the difficulty you experienced in finding a parking space. Our location is a popular vacation and convention spot, so from time to time parking spaces are in high demand. Please know, kitchenware for your suite is kept at the front desk to ensure cleanliness and the hair dryers along with any toiletries are available upon request and are always complimentary. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to many attractions

Posted May 16, 2017
Pros: Location, condition and staff friendliness
Cons: breakfast, and cups and dishes in the room
Excellent, breakfast could be little better ..but no big issue
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay Canada – Ottawa. We're happy to know you loved our courteous associates, and especially enjoyed our convenient location which was perfect for your travel needs. However, we are sorry for the issues you had with our breakfast service. I hope we have the pleasure of serving you again in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Walking distance to everything.

Posted May 14, 2017
Good location, walking distance to Parliament, restaurants and shopping. No parking on premises, had to find parking on the street.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Thank you for including us in your travel plans. It’s nice to know you had an overall pleasant time with us and that our location was perfect for everything you wanted to do on your trip. However, we are sorry if any inconveniences were experienced. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

After they found me a room, all was well

Posted May 12, 2017
Initially my Expedia booking did not register in their system and they were fully booked, but fortunately they were able to accommodate me in another room after some time. Night front desk staff could have been more understanding and apologetic, but in the end it was resolved and it was a pleasant stay. Given my experience, I would recommend that people call ahead to the front desk and confirm their booking if they booked with a third party such as Expedia.
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay Canada - Ottawa. We are sorry you had issues with your reservation but glad that your rest of the stay was pleasant. Your comments will be shared with our team in order to prevent similar issues from happening again. We appreciate your valuable feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from St-Antoine QC

Centretown apartment-style hotel

Posted May 6, 2017
Pros: Neighbourhood residential (and commercial nearby - 1/2 block) treed street, half a block from City Hall.
Cons: Perhaps another clerk at desk at busy times.
Location: Retail stores, restaurants and a nice Scottish pub all within a block on Elgin St, with a. frequent bus line to the Rideau Centre, the Market et c.
On arrival the single desk clerk was tied up on the phone but once done with that he was very helpful as were other staff over the two days. The room was actually a suite, with well-laid-out spaces; lounge, kitchenette, bathroom, bedroom, all a good size. No complaints about this reasonably-priced downtown haven.
Comment from Hotel Management
May 7, 2017 by General Manager , Hotel Management
Harry, thank you for taking the time to write a review regarding your stay at Extended Stay Canada - Ottawa. We are so happy to know you loved our convenient location and that you were also impressed with the service provided by our Front Desk staff as well as with your well-appointed room. Thanks again for being our guest, and we hope you will make plans to visit us again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from North NJ

Ideal

Posted May 6, 2017
Ideally located with excellent staff, clean and comfortable accommodations with above ground parking.
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Randall, it is wonderful knowing that your stay at Extended Stay Canada – Ottawa earned us the highest rating. We are thrilled we met all your expectations in regard to our location, service, and facilities. Thanks so much for making our day! We look forward to seeing you again. Sincerely, General Manager