Nice hotel. Enjoyed the hot tub. Breakfast was ok.
Posted Feb 18, 2017
Hotel was great and I had a nice bed. My only complaint was that one day I came back from the hot tub and went to take a shower, only to find out there was no hot water. I called the front desk and the nice girl told me that someone was working on it and that it would be fixed "later today or tomorrow". Obviously this was not her fault, but this is something I wouldn't expect from a Marriott property.
Besides this as I said the bed was great, water pressure amazing, room was clean and the cleaner would even leave very nice personal notes! It was very convenient and I'm sure the hot water issue was just a fluke thing, although disappointing.
Comment from Hotel Management
Feb 20, 2017 by ArrateH GSM, Hotel Management
Thank you for taking the time to write a review about our property. We really appreciate your feedback.
Unfortunately, looks like you encountered an issue during your stay. We do sincerely apologize for the inconvenience of not finding hot water after using the hot tub on our facility.
We do strive for an excellent service and we failed to do so in your case.
I am very happy to hear that although you came across that issue you enjoyed the rest of your stay.
I hope you give us the chance to serve you again next time your travels bring you back to Ottawa.