Ratings based on 1,772 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from netherlands

Very good hotel

Posted Aug 18, 2016
Excellent hotel, with vert good facilities and very professional and friendly staff. A must if you are in Ottawa
Comment from Hotel Management
Aug 23, 2016 by Claude, Hotel Management
Dear Ronald, Thank you for your compliments. It is our mission to turn moments into memories and we are delighted that your stay with us was a memorable one. Sincerely, Shawn St-Pierre Director of Operations
5 out of 5
by A verified traveler

Great location, and lots of history in the hotel

Posted Aug 10, 2016
Pros: History of hotel and architecture is fantastic and upholds the high standards of Fairmont!
Cons: Public bathrooms on main level were busy and over used
Location: National Art Gallery, Rideau canal, Parliament, Sparks street, mint all within a short walk
Great location near parliament buildings, art gallery, mint, sparks street mall. Staff was great at the hotel, patient and courteous, rooms were updated and modern. City was under construction preparing for 150 year anniversary so traffic was slow in and out of the city.
Comment from Hotel Management
Aug 10, 2016 by Claude, Hotel Management
Thank you for taking the time to share your thoughts with others. You may be pleased to know that we are presently undergoing a complete renovation of our guestrooms and suites, including our heating, ventilation and air conditioning system. We hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
by A verified traveler

Spectacular place

Posted Aug 9, 2016
A terrific end to our trip, everyone at the hotel was very helpful and nice, the room was beautiful and comfortable. We will return
Comment from Hotel Management
Aug 10, 2016 by Claude, Hotel Management
Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
by A verified traveler from Mexico, D.F.

Hotel muy céntrico y elegante. Servicio inmejorabl

Posted Aug 8, 2016
Pros: El personal de lo mas profesional
Cons: El tamaño de las camas que es muy pequeño. Las habitaciones tienen muy buen tamaño y se pueden acomodar sin problema 2 camas queen size
Lo que mas me impresionó del hotel fue la calidad del servicio. Todo el personal con una calidad inmejorable.
Comment from Hotel Management
by Claude , Hotel Management
Muchas gracias por sus comentarios Claude J. Sauvé Gerente General
4 out of 5
by A verified traveler

Excellent location for Ottawa

Posted Aug 6, 2016
Pros: Hotel staff were very nice and accommodating. Our room was quite a ways from the elevator and there was no ice machine on our floor.
Cons: It's an older building - the days we were there were very warm and the a/c couldn't keep up. Nights were a little warm in the room.
Location: The location is perfect - Parliament just up the street - Northern Lights Luminary show at night was wonderful. Changing of the guard each morning.
We were able to walk to all events - Parliament was up the street - ByWard market very close and it is right on the canal.
Comment from Hotel Management
Aug 10, 2016 by claude, Hotel Management
Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
4 out of 5
by A verified traveler

Lovely hotel in the centre of Ottawa

Posted Aug 4, 2016
Great hotel in the centre of Ottawa, within walking distance of almost everything you would want to do. Only problem was the air conditioning wasn't working properly, and the explanation given was that it was a particularly hot period and the ac was struggling to cope.
Comment from Hotel Management
Aug 4, 2016 by Claude , Hotel Management
Our mission is to turn moments into memories and we regret not meeting your expectations on this occasion. We do hope we have the opportunity to welcome you to our Castle one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
by A verified traveler from Hamilton

First Time to Ottawa !

Posted Aug 3, 2016
Pros: We enjoyed the onsite parking with in/out privilege as well as the restaurants. Great food a little pricey but still impressive.
Cons: Include the WIFI in the price
Location: Lots to do nearby ,tour the capital building be sure to reserve before you get their or be prepared to wait same at the mint.
This was our first time staying at a Fairmount and it will not be our last. Yes there were less expensive places to stay but with the level of service and amenities that were onsite or nearby it was made it much more pleasing. The check in line was long and seemed to take while but the overall experience was good.
Comment from Hotel Management
Aug 4, 2016 by Claude, Hotel Management
Dear Ron, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. I encourage you to join our President’s Club. Membership is free and includes wonderful complimentary benefits, such as Wi-Fi, BMW bicycle rentals and many more. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
4 out of 5
by A verified traveler

Great hotel love the history

Posted Aug 2, 2016
Love the old architecture and rich history of the hotel unfortunately our air conditioning was not working very well, but the staff tried there best to make us as comfortable as they could.
Comment from Hotel Management
Aug 4, 2016 by Claude, Hotel Management
We are proud of our rich Canadian heritage and history. We hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
by A verified traveler

Beautiful historic hotel close to everything.

Posted Aug 2, 2016
Pros: Many of the original features of the hotel remain. The premises are luxurious but not over the top and quite practical for all visitors.
Cons: A Canadian newspapers for all guests.
Location: It is a convenient location for tourists if walking to museums, By-Ward Market, Parliament Buildings, restaurants and shopping.
We enjoyed the Chateau Laurier Hotel as it is an historic hotel with an excellent location to most of Ottawa's tourist sites. It's luxurious as a lifetime treat for the family on a short stay and a place of learning of Canadian events in history and the motivation behind the building of the hotel. I would recommend to other families interested in Canadian history. One of the best fitness centres seen in a hotel and lovely pool. The staff was wonderful and gracious.
Comment from Hotel Management
Aug 4, 2016 by Claude , Hotel Management
Thank you for your lovely comments. We agree, we have some of the best colleagues in the business. I will certainly share your compliments with them who will be happy to have been recognized. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
by A verified traveler from Guelph, ON

Close to everything and gorgeous

Posted Aug 1, 2016
Historic hotel in the centre of a vibrant city. Wonderful experience.
Comment from Hotel Management
Aug 5, 2016 by Claude , Hotel Management
We are proud of our rich Canadian heritage and history. We hope to see you again soon. Sincerely, Claude J. Sauvé General Manager