Ratings based on 1,977 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Fabulous Hotel on Parliament Hill

Posted Apr 26, 2017
Checked in on Saturday April 22, 2017 for a 3 night stay. Thoroughly enjoyed our stay. The staff are exceptional. Victoria at the front desk was outstanding. She did her best to make our stay a memorable one. We felt pampered. The hotel is adjacent to the Parliament buildings and the Rideau canal. The hotel is over 100 years old and has recently undergone a tasteful renovation. The rooms have very high ceilings and look very majestic. The Gold level rooms are even nicer. Highly recommend this hotel for your stay in Ottawa.
Comment from Hotel Management
Apr 28, 2017 by Claude, Hotel Management
Dear Jan & Michael, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. Victoria is indeed a valuable colleague and you can rest assured that I will share your compliments with her. We look forward to welcoming you back one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful Historic Hotel

Posted Apr 14, 2017
It was a wonderful experience walking the halls, reading the history of the hotel and wondering who traversed these halls before me! It was an absolute pleasure staying here!
Comment from Hotel Management
Apr 19, 2017 by claude, Hotel Management
We are proud of our rich Canadian heritage and history and hope you had the opportunity to take the self-guided iPad tour. We look forward to your next visit! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class Service

Posted Apr 13, 2017
Location: Convenient to everything in the Capital
Always attentive staff and best in class amenities
Comment from Hotel Management
Apr 19, 2017 by Claude, Hotel Management
We are delighted that your enjoyed your visit with us and hope to see you one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Coldwater

Best experience

Posted Apr 7, 2017
Pros: history, architecture, service, location, staff
Cons: some restoration or refinishing of wood paneling, doors etc. to bring them back to life
Location: near Houses of Parliament, Royal Mint, Sparks Street Mall, Rideau Centre mall, ByWard Market, art stores and many good pubs
fabulous staff especially in the Tea Room. Can't think of a better hotel in Canada.
Comment from Hotel Management
Apr 10, 2017 by Claude, Hotel Management
Dear Martin, Thank you for sharing your thoughts with others on Expedia. We look forward to seeing you again soon. Sincerely, Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Charming hotel with lots of history.

Posted Apr 6, 2017
Pros: The architecture and sense of history of the hotel are very appealing. The staff are wonderful and the food is very good.
Location: The hotel is well located, close to many interesting sites and venues.
Staff were excellent from check-in through check-out; very pleasant and helpful.
Comment from Hotel Management
Apr 6, 2017 by Claude, Hotel Management
Dear Linda, We are delighted that your visit to Ottawa’s Castle was memorable and we hope to welcome you back one day! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Amazing staff

Posted Apr 4, 2017
The concierge texting service was amazing. They were quick and friendly. Even the lovely woman who cleaned my room stopped me in hall to say she liked my dress!!
Comment from Hotel Management
Apr 6, 2017 by claude, Hotel Management
Dear Sherri, We are delighted that your stay in Ottawa’s Castle was a memorable one and we hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ontario

Lovely location & very nice restaurants ...

Posted Apr 2, 2017
Pros: Classy!
Location: Enjoyed the market as well as the book store & large Rideau Centre as well as The concert at The Arts Centre. Nice to able to walk to The Parliament.
Perfect getaway...close to everything awesome in Ottawa
Comment from Hotel Management
Apr 4, 2017 by Claude, Hotel Management
Dear Penny, We are delighted that your stay in Ottawa’s Castle was a memorable one. We hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Historic and good location

Posted Mar 30, 2017
Everything was good except 3-4 disturbances on the check out morning. Even we confirmed 12:00 pm check out time. There were 3-4 staff visits before that. One of them was minibar check when they did that while I was with my underwear. Will not stay again.
Comment from Hotel Management
Apr 4, 2017 by Claude, Hotel Management
Our mission is to turn moments into memories and we regret that we failed to do so on this occasion. We do hope you return one day, thereby allowing us the opportunity to show you the high level of hospitality that we are known for! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, USA

Wonderful hotel in the heart of Ottawa

Posted Mar 22, 2017
Pros: Beautiful architecture. Great staff.
Location: Close to shopping center and restaurants.
The reason I stayed at the hotel was because I got a great rate from Expedia and I figured it would be nice to stay in such a beautiful place. Some of the reviews I had read were not so positive, so I was a little apprehensive at first. But both my daughter and I loved the hotel! The architecture is beautiful; the inside so elegant and the staff so nice and helpful. Our room was tastefully decorated and had an old world charm. Yes, the parking is $30 per night but was valid to 5pm the next day which was great (and you would have had to pay for parking at another hotel anyway). Will definitely return.
Comment from Hotel Management
Mar 24, 2017 by Claude, Hotel Management
Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newmarket, Ontario

Beautiful

Posted Mar 18, 2017
Perfect location easy walk to Parliament Hill, Byward Market, art gallery, mall. Great views from breakfast room, nice food but expensive.
Comment from Hotel Management
Mar 22, 2017 by Claude, Hotel Management
We are indeed fortunate to have the premier location in the heart of our Nation’s Capital. Thank you for sharing your thoughts with others on Expedia.com. Sincerely, Claude J. Sauvé General Manager