Ratings based on 1,663 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellente location

Posted Jan 29, 2016
Pros: Le cadre est enchanteur
Experience inoubliable, les facilités sont juste à coté du Parlement.
Comment from Hotel Management
Feb 4, 2016 by Claude, Hotel Management
Nous sommes ravis que vous ayez aimé votre séjour dans le château d'Ottawa. Nous sommes impatients de vous accueillir de nouveau bientôt! Cordialement, Claude J. Sauvé Directeur général
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax

Great!

Posted Jan 28, 2016
Pros: Convenience of location.
Cons: The rugs were a bit soiled and tired in my room.
Location: Shopping at the Rideau Centre, attending events at the Shaw Centre or National Centre for Performing Arts, short walk to the Museum of Man!
Close proximity to the Byward Market, Shaw Centre and Rideau Centre. I love the side door that takes you out to the canal for skating. Staying here takes one back to the style of grand hotels. You can almost see the spirits of politicians and famous people wandering through the great halls.
Comment from Hotel Management
Jan 29, 2016 by Claude, Hotel Management
Dear Laurie, We are so pleased that your stay with us was a memorable one. We look forward to welcoming you back in the not-too-distant future! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2016
lots of space and great walking location to the Market, Mall, Spark Street, Parliament, Shaw Centre, and Chapters.
Comment from Hotel Management
Jan 29, 2016 by Claude, Hotel Management
We are indeed fortunate to have the premier location in the heart of our Nation’s Capital. Thank you for taking the time to share your thoughts with others on Expedia. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel near Parliament and Byward Market

Posted Jan 28, 2016
Pros: Nice old world feel. Quiet restaurants. Excellent fitness center and beautiful olympic size pool. Great location.
Cons: Need new steps and rails to enter the pool. Current ones are difficult for small, older people to handle.
Location: Excellent location. Near Parliament, restaurants, art museum.
We really enjoyed our stay. Hotel is within easy walking distance of Parliament and several nice shopping/restaurant areas. The room we originally booked with a view of the canal was very small. We asked to change rooms and got a beautiful large room for a cheaper price.
Comment from Hotel Management
Jan 29, 2016 by Claude, Hotel Management
Rest assured that our Health Club Manager and our Director of Engineering will inspect the steps to the pool. Thank you for taking the time to share your valuable feedback with us and we greatly appreciate this recommendation. We look forward to welcoming you back one day soon. Sincerely, Claude J. Sauvé General Manager
3 out of 5
by A verified traveler

Deep pockets needed for a stay here

Posted Jan 19, 2016
Pros: Room, staff, location
Cons: High cost for wifi and parking
Location: Market, parliament hill, Gatineau
Extremely high costs for the parking and wifi. In today's day and age, charging an exorbitant amount to access wifi is very disappointing. Room, staff, location is awesome though.
Comment from Hotel Management
Jan 22, 2016 by Claude, Hotel Management
Thank you for sharing your thoughts with others on Expedia.com. I invite you to join our President’s Club. Membership is free and includes many wonderful benefits including complimentary Wi-Fi. We look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

오타와에 왔다면 한번은...

Posted Jan 1, 2016
클레식!! 엘레강스!! 오타와를 대표하는 멋진호텔 이 호텔에 숙박하는것 만으로도 캐나다 오타와에 왔다는 의미를 가질 수 있음. 다만 실리를 중시한다면 비추 가격 대비 가치를 이성적으로 느끼기는 어려움
5 out of 5
Recommended
for Everyone
by A verified traveler from washington DC

Fantastic

Posted Jan 1, 2016
Pros: Everything but mostly the staff
Cons: No
Location: Downtown Ottawa and the best located of all hotels in the city
This is the grand old lady of Ottawa and worthy of it. A splendid hotel
Comment from Hotel Management
Jan 5, 2016 by Shawn St-Pierre, Hotel Management
Dear Dan, Thank you for your lovely comments and we look forward to welcoming you back soon. Sincerely, Shawn St-Pierre Director of Operations
2 out of 5
Recommended
for Everyone
by A verified traveler from St. John's, NL

Temperature of Room

Posted Dec 23, 2015
Pros: Décor, and staff were awesome
Cons: Cleaner room and air conditioning to reduce the heat
Location: Awesome!
Hotel is great except for a few items with the room. Temperature was 27 celcius. I called the front desk and they stated the sir conditioning is turned off at this time of the year and there is nothing they can do. The window only opened 2". I used a screw driver and took the hinge off in order to cool down. The internet is very expensive. I would prefer to have it included in the room fee. Room was very dirty with knos of dirt and dust under the bed and behind end tables. That being said.... and very nice hotel overall as all of the problems were with the room.
Comment from Hotel Management
Jan 5, 2016 by Shawn St-Pierre, Hotel Management
Dear Neil, Thank you for sharing your thoughts with others on Expedia. We look forward to welcoming you back soon! Sincerely, Shawn St-Pierre Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Pierreville, QC

hôtel centenaire de grand style

Posted Dec 23, 2015
Beauté, luxe, confort et calme à un coût somme toute raisonnable, à proximité du Parlement et de grands musées.
Comment from Hotel Management
Dec 26, 2015 by Claude, Hotel Management
Cher Daniel, Nous sommes ravis que vous ayez aimé votre séjour dans le château d'Ottawa. Nous sommes impatients de vous accueillir de nouveau bientôt! Cordialement, Claude J. Sauvé Directeur général
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

First class elegance in the heart of Ottawa

Posted Dec 23, 2015
Pros: Sheer elegance, wonderful 5 star service.
What a wonderful stay in an historic and storied property! This is old world charm to the fullest. Brings to mind the appeal of the Plaza NYC, the Waldorf NYC, etc. Lovely, large rooms and a nice, renovated gym. This is our home in Ottawa, for sure.
Comment from Hotel Management
Dec 23, 2015 by Claude, Hotel Management
We are delighted you that you enjoyed your stay in Ottawa’s Castle and look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager