Ratings based on 2,044 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel experience

Posted Jul 20, 2017
Pros: I loved the historic features of the hotel.
Cons: The parking facilities really need attention.
Location: The hotel's location near the parliament buildings, the canal and the market make it a wonderfully central and interesting location.
The hotel was excellent. The room was beautiful and I appreciated all the elegant details of the facility, but the parkade was terrible and very scary for a woman to use.
5 out of 5
Recommended
for Couples
by A verified traveler

Five stars place

Posted Jul 16, 2017
Pros: The history of it, you can feel it in every corner. Very luxury hotel
Cons: Everything deserve a 5 stars for an exception, the doors room need to be fix, they are pretty hard to close and open. I even had to use a shoulder.
Location: Parlement and all relatives building, shopping close by, war museum not far away, they is also the Casino in Quebec in around 5-7km
Very fine for our 4 days stay, right beside parlement, restaurant close and shopping by the corner
Comment from Hotel Management
Jul 18, 2017 by Claude, Hotel Management
Dear Sylvain, We are delighted that overall, your stay in ‘Ottawa’s Castle’ was a memorable one. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice hotel use for everything

Posted Jul 14, 2017
Its very nice hotel very clean, very friendly staff, and its close for everything, the only thing make me a bit disappointed is the bed, I book queen size bed but the bed they gave us is only double bed, its small for 2 people. But everything else is excellent
Comment from Hotel Management
Jul 17, 2017 by claude, Hotel Management
We are delighted that you enjoyed your stay in ‘Ottawa’s Castle’. We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown, Ontario

Great stay to celebrate our anniversary!

Posted Jul 13, 2017
Pros: Location, architecture and history of the building. Very comphy bed.
Cons: As stated above our suite had a room which could be better utilized with a sofa instead of the 2 chairs.
Location: Very close to all Parliament buildings, Byward market and tons of restaurants.
We stayed in one of the renovated gold suites which provides guests with a great VIP experience! Our room was very large, they made 2 adjoining rooms into a large suite so having 2 full bathrooms was great. Only complaint would be the furniture in the TV room, feel that this space should have a comfortable Sofa instead of the 2 very uncomfortable chairs. space was unusable. Hotel brought up a great desert plate and gave us a card for our anniversary which was very thoughtful and appreciated. All hotel staff were very pleasant and helpful. Gold room stays come with an amazing continental breakfast in a private lounge as well they provide free apps and desserts each night between 5-7pm. We love this hotel and will now only stay in a gold room!! Thanks for a great weekend in Ottawa.
Comment from Hotel Management
Jul 18, 2017 by Claude, Hotel Management
Dear Diane, Thank you for taking the time to share your feedback and observations with us. We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Stayed for the weekend with my spouse. Lovely building! Lots of history. We upgraded our room to gold for the second night. Definitely worth the extra money there!
Comment from Hotel Management
Jul 14, 2017 by Claude, Hotel Management
We are delighted that you enjoyed your stay in ‘Ottawa’s Castle’. We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice. Close to parliament hill

Posted Jul 11, 2017
Great location nad fantastic view. A classic piece of history and worth the money. Close to everything.
Comment from Hotel Management
Jul 13, 2017 by Claude, Hotel Management
Dear Herm, We are indeed fortunate to have the premier location in the heart of our Nation’s Capital. We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from jupiter, florida

Grand hotel in the heart of the city

Posted Jul 11, 2017
Pros: Service, service, so rare to find great service
Cons: Nothing
Location: City center, great location to all the action
Service was impeccable, so nice when you are addressed by your name. Will only stay there when I return to Ottawa
Comment from Hotel Management
Jul 12, 2017 by Claude, Hotel Management
We are delighted that your stay in ‘Ottawa’s castle’ was a memorable one and we hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Everyone at hotel was very friendly and attentive.
Comment from Hotel Management
Jul 7, 2017 by Claude, Hotel Management
We are delighted that your visit was an enjoyable one and hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Great hotel, great staff

Posted Jul 1, 2017
Great hotel with great staff. The location is excellent for site seeing or enjoying the Byward market. The hotel is frequented by diplomats causing high security, interesting moments but some delays.
Comment from Hotel Management
Jul 5, 2017 by Claude, Hotel Management
Dear David, We are indeed fortunate to have the best location and the best colleagues in the city! We hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very special place

Posted Jun 14, 2017
Just a fabulous hotel - I think on a trip to Canada, if you've got the budget for one of these classic Chateaus, then make sure you do. And if you've got the budget to travel across Canada moving from one Chateau to another, then do that too!
Comment from Hotel Management
Jun 19, 2017 by Claude, Hotel Management
Dear Paul, We are delighted that your visit to ‘Ottawa’s Castle’ was a memorable one and we look forward to seeing you again soon! Sincerely, Shawn St-Pierre Director of Operations