Ratings based on 1,847 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, AB

Good Hotel near Train Station

Posted Nov 20, 2017
Pros: Near VIARail station Large rooms Good breakfast buffet Clean Professional staff Cons: Suites show age
Comment from Hotel Management
Nov 20, 2017 by Valentina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Staying for a volleyball tournament in Casselman in the morning. Adequate lodgings for a night.
Comment from Hotel Management
Nov 20, 2017 by Valentina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Calgary

Less Than Expected

Posted Nov 16, 2017
Pros: The breakfast in the morning.
Cons: Room - location, bed, décor.
Location: Good location.
Late night / early morning check in and non of the usual snacks that are now often provided at check in to rewards program members. The room was on the main floor at the back of the hotel directly beside an exit door. Off and on during the night the door would slam as people exited the building. First thing in the morning you couldn't sleep a little later with the staff traffic using the entrance. The room itself while fairly large was nothing special and definitely had a warn look. The bed had peaks and valleys in the mattress making for an uncomfortable sleep. This was especially surprising since the front desk clerk in the morning noted that it was a new mattress - my thought was new - but when? The breakfast in the morning was very good with an excellent selection of hot and cold items. The staff working the breakfast area extremely polite and helpful! Overall a low average experience for a premium hotel at a higher price point.
2 out of 5
by A verified traveler

Loud, not conducive to a good night's sleep

Posted Nov 7, 2017
Pros: Ample parking, nice rooms
Cons: Noisy, rudeness of staff on attempting to address the noise
Location: No restaurants close by
We were given a room that was on the main floor adjacent to the lobby. Although there was no restaurant or bar in the lobby, guests were yelling and boisterous well into the night. We contacted the front desk with no change. The second time we contacted the front desk, the staff laughed at us but did eventually address the noise. We chose this hotel as a business/conference centre on the assumption that it would be professional and quiet.
Comment from Hotel Management
Nov 9, 2017 by Valentina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from Cambridge, Ontario

To noisy

Posted Nov 6, 2017
We needed a good nights sleep! But of course we couldn’t, as they booked a hockey team in the same floor as us and the noise level and antics in the hallway was off charts noise wise. The hotel was fairly empty so unclear why they gave them rooms near others guests. Also despite calls to the front desk, the noise was still off the charts as staff did little to quite the situation
Comment from Hotel Management
Nov 9, 2017 by Valentina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, ON

Well located Ottawa Hotel

Posted Nov 3, 2017
Pros: Clean; breakfast included; underground free parking; quiet room; great staff.
Cons: N/A
Location: We were in Ottawa for an after wedding party and had little time to site see. We did go to Byward Market and had dinner at the Blue Cactus.
Check in was allowed several hours before normal check in time which was excellent. Room was comfortable, and with all the amenities as advertised. Underground self-park facility was great as it rained all the time we were in Ottawa. Direct access to hotel elevator from the basement. After hours access to garage was with room key. Hotel is located minutes from the main highway going through Ottawa to Montreal. Hotel was also only 15 minutes away from Parliament Hill and the Byward market where there are lots of shops and restaurants. This location worked out perfectly with our plans.
Comment from Hotel Management
Nov 6, 2017 by Valentina, Hotel Management
Thank you for the feedback, we appreciate it very much! Valentina Gaca Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Brunswick

Excellent location if you know the area!

Posted Nov 1, 2017
Pros: Location, parking, competitive rates.
Cons: Our room was a bit "dated" and no comfortable chairs in room.
Location: 10 minutes drive to downtown and is on public transit routes. Ottawa has excellent transit!
Stay 3 nights, this was our 2nd stay. The location was excellent for us as we had our own vehicle and good knowledge of Ottawa. Basically, we were 10 minutes drive from almost everything we wanted to see and do. Parking is ample, spacious (even for large vehicles) and included in the room rate - perfect!! The room we had was comfortable except there were no comfortable chairs to rest on - only the beds and a desk??!! I asked and staff told me this is their standard. I think it is an opportunity to improve! Check-in is easy and staff are pleasant - especially the housekeeping and dining staff. I will definitely stay again but would like to see comfortable chairs in the room.
Comment from Hotel Management
Nov 6, 2017 by Valentina, Hotel Management
Thank you for the feedback, we appreciate it very much! Valentina Gaca Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brantford, Ontario

Easy to find...even easier to live there!

Posted Oct 29, 2017
Exceptional service befitting the Hilton mandate. Friendly, engaged and helpful, the staff obviously enjoy their careers and make us feel welcome.
Comment from Hotel Management
Nov 6, 2017 by Valentina, Hotel Management
Thank you for the feedback, we appreciate it very much! Valentina Gaca Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Cherry Valley Ontario

Lovely Hotel. Clean and friendly staff.

Posted Oct 29, 2017
We rented a suite for the purpose of bringing food along to heat and prepare. Thinking a kitchen with a dishwasher would include dishes and cuttlery etc. 😡😢 The cupboards were bare and had nothing in them. Why have a kitchen with nothing? And a dishwasher to wash what?
Comment from Hotel Management
Nov 6, 2017 by Valentina, Hotel Management
Thank you for the feedback, we appreciate it very much! Valentina Gaca Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Iqaluit

Posted Oct 23, 2017
Good hotel, was able to get my room even tho I forgot my visa back home!
Comment from Hotel Management
Nov 6, 2017 by Valentina, Hotel Management
Thank you for the feedback, we appreciate it very much! Valentina Gaca Assistant General Manager