Ratings based on 107 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Kanata

Posted Jan 12, 2017
I was very pleased with my stay. The front desk attendant, Paul Reid, was very helpful and gave my girlfriend and I an exquisite room to spend our last night before a very long three month business trip. The room was clean, well laid out and filled with everything one could ask for for an overnight stay. Thank you Paul.
Comment from Hotel Management
Jan 12, 2017 by Alana, Hotel Management
Dear Guest Thank you so much for acknowledging our team's commitment to giving great service! You're absolutely right, Paul is wonderful at his job and we're very happy to hear that he made your special night away so enjoyable. We hope to welcome you back again when you return to the area. Warm Regards, Alana H. AGM
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Dec 19, 2016
Great location and well maintained. The attached restaurant is incredible
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to shopping and restaurants

Posted Dec 19, 2016
Pros: Bed where great
Location: Movie theatre nearby plus restaurants/bars and shopping
Great staff at the restaurant . Easy check in and out. Has a great pool. There was a party that night and we heard nothing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Posted Dec 12, 2016
Pros: quiet
Cons: n/a
Location: Shopping
Very nice hotel, close to everything. updated and clean
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
Cons: Leave the coffee out longer in the morning in the lobby!
Close to shopping and the Canadian Tire Centre. Staff friendly. Ned to leave coffee out longer in the mornings. Restaurant is nice but needed more staff, staff were run off their feet.
Comment from Hotel Management
Dec 7, 2016 by Alana, Hotel Management
Dear Guest Thank you for your feedback about your recent stay with us. We're happy to hear that our convenient location and friendly staff helped to make your stay enjoyable. New this year Holiday Inn has introduced Keurig Coffee Makers in all our guest rooms. Making complimentary in-room coffee has never been easier! We hope you'll enjoy this feature on your next stay with us. Warm Regards, Alana H. AGM
3 out of 5
by A verified traveler

Disappointing

Posted Nov 15, 2016
Pros: Convenience to shopping and hockey. It was clean and staff polite.
Cons: Lack of rooms with 2 beds. Had to take rooms with sofa beds. Have you ever slept on a sofa bed and at that price not acceptable.
Location: Good location for shopping, walkable. Close to NHL hockey.
Comment from Hotel Management
Nov 17, 2016 by Alana, Hotel Management
Dear Guest We're happy to hear that our convenient location, clean hotel and friendly staff made your stay enjoyable. In regards to your concern about the bed size I can assure you that none of our rooms contain double beds. Our standard guest room features two queen beds and I believe that is what you stayed in. Perhaps you are used to a "California Queen" that would be wider than a standard queen, and therefore felt the bed was a little small for your needs. I apologize if this inconvenienced you during your stay. On your next visit perhaps you would like to try one of our King Executive guest rooms for an even roomier night's sleep! Warm Regards, Alana H. AGM
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Posted Nov 7, 2016
Location: Hockey game within ten minute drive, great shopping close by.
The front desk staff were very friendly, pleasant,and helpful. The room was bright and clean. Our only complaint was the housekeeping staff that were parked outside our door most of the morning waiting for us to check out. Checkout was 12:00 PM but they knocked earlier to see if we had left and never strayed far. When we ran downstairs to get something they glared at us...
Comment from Hotel Management
Nov 11, 2016 by Alana, Hotel Management
Dear S&S We're happy to hear that you enjoyed your recent stay with us. Being located only 5 minutes from Canadian Tire Centre and right off the highway does make us an ideal location when attending a hockey game! I look forward to passing along your positive feedback to our friendly staff. As well I will use your feedback about your housekeeping experience to work with our team and continue to improve our service. Warm Regards, Alana H. AGM
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern Ontario

Great Hotel

Posted Oct 25, 2016
Pros: Comfortable bed! Quiet room! Very Clean!
Cons: A coffee maker that worked would have been nice.
Location: Location is central and easy to get to from the east or west.
Room was clean! We had to check in early and we were accommodated! Hotel is in a central location! Only one small complaint...the coffee maker didn't work! We had to leave early a.m. and was looking forward to coffee and couldn't make one. Other than that, it was a great stay!
Comment from Hotel Management
Oct 31, 2016 by Alana, Hotel Management
Dear Martin We're happy to hear that our hotel's convenient location, clean rooms and accommodating staff helped to make your stay so enjoyable! We are sorry to hear that the coffee maker in your room wasn't working during your stay. This is certainly an error on our part that we hope to be able to correct for you on your next stay with us. We look forward to welcoming you back again for a future stay that will exceed your expectations! Warm Regards, Alana H. AGM
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, Ontario

Great Experience

Posted Sep 7, 2016
The front desk staff could not have been friendlier. We had dealings with 3 different people (2 ladies and a gentleman) and they were all very pleasant. One the ladies was evening smiling while she was on the phone with a customer. Amazing customer service. We arrived quite early and our room was ready. Check out was noon which was awesome for our kids to go swimming after breakfast. Breakfast in the hotel was very good and kids eat free! Would recommend this hotel to couples, families and business travelers.
Comment from Hotel Management
Sep 16, 2016 by alana, Hotel Management
Dear Kelly Thank you very much for your kind words about your stay at our hotel. You're absolutely right, our staff really are our shining stars! From the front desk, to housekeeping, to the restaurant we all work hard to ensure your stay is enjoyable. Thank you for your recommendation and we do hope you'll choose to stay with us again next time your travels bring you to Kanata! Warm Regards, Alana Haining Assistant General Manager
3 out of 5
by A verified traveler

Holiday Inn Hotel & Suites - August 2016

Posted Aug 29, 2016
Pros: Room size and cleanliness.
Cons: This hotel rents it's pool for swimming lessons to the community. This is not good for guests who want to use the pool.
Satisfactory overall. BUT I was extremely disappointed that I was not advised when I booked the room or when I checked in that the hotel pool is used by the community for swimming lessons. My child's fun in the pool was hampered because of this.
Comment from Hotel Management
Sep 1, 2016 by alana, Hotel Management
Dear Guest Thank you for choosing to stay with us on your recent visit to Kanata. I'm happy to hear that our room size and cleanliness helped to make your stay enjoyable. I am sorry to hear that you were disappointed in your experience in the pool. During our slower periods we do allow a private swimming lesson in our pool area. This is confined to 1 instructor and a maximum of 2 children at a time, meaning there are only an additional 3 people in the pool at any given time. As they are confined to the shallow area we have not had any negative feedback yet about this practice. Thank you for your feedback as we may have to reconsider this practice if it is indeed a disruption to our guests. Our guests are our number one priority and we would certainly do whatever possible to exceed your expectations during your next stay with us. Warm Regards, Alana Haining Assistant General Manager