Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, clean hotel

Posted Aug 6, 2015
Pros: Nice staff, clean rooms
Cons: Hallways are a bit dated.
Location: Close to the highway.
Stayed here for one night while attending a wedding. Staff were very kind, accommodating my request for an early check-in, even though they were hosting five wedding parties. Would stay again.
Comment from Hotel Management
Aug 18, 2015 by Alana, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alana Haining
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
Desk staff were very helpful. Mattresses were brand new and comfortable. The hotel is very conveniently located next to shopping, convenience stores, and restaurants. The workout area was tightly packed and humid (as it led in to the pool area).
Comment from Hotel Management
Aug 6, 2015 by Alana, Hotel Management
Dear Guest Thank you for letting us know how you enjoyed your stay at Holiday Inn & Suites Kanata. We're glad that our location, close to the highway, Canadian Tire Centre and the Kanata Centrum Retail and Entertainment district was convenient for you. We pride ourselves on our friendly, welcoming staff and clean, comfortable rooms and our glad to see that you received excellent service during your stay. We look forward to welcoming you back on your next visit to the area. Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from North Bay, on

Great location

Posted Jul 23, 2015
Have stayed there several times before and would go back again. Great locate!!!
Comment from Hotel Management
Jul 31, 2015 by Alana, Hotel Management
Dear Gerry Thanks so much for your five star review of our property! It's wonderful to hear from repeat guests because it confirms that we are succeeding in our goal to create a great guest experience. We look forward to seeing you again and welcoming you back to Holiday Inn & Suites Ottawa Kanata. Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Clean hotel

Posted Jul 19, 2015
Good value, clean room, free coffee and paper, we were very happy with restaurant and shopping near by
Comment from Hotel Management
Jul 24, 2015 by Alana, Hotel Management
Thank you very much for your wonderful feedback about our hotel We're very glad that you enjoyed all the amenities that we offer, we pride ourselves on making our hotel a home away from home for all our guests. We look forward to welcoming you back when your travels bring you to the Ottawa-Kanata area again! Warm Regards, Alana
4 out of 5
Recommended
for Everyone
by A verified traveler from Kirkland Lake

Race Weekend in Ottawa.

Posted May 25, 2015
Pros: Close to shopping. Efficient check in.
Cons: One elevator stopped working on the second day of my stay. There were several sports teams staying there, so it made for very long waits,
Location: Excellent location; easy access to 417. Shopping nearby was good and there was ready access to restaurants.
Stayed here to attend race weekend. Enjoyed the fact that it was easy to access 417 into Ottawa and that it was walking distance from lots of shopping, restaurants, etc. Room was quiet, clean and easy to get to. Free parking was a bonus.
Comment from Hotel Management
May 29, 2015 by alana, Hotel Management
Dear Lorna We're happy to hear that you enjoyed your stay with us over Ottawa Race Weekend. This is always one of the busiest weekends in the city each year! Our convenient location right off the highway makes us ideal for attending downtown events, without paying downtown parking prices! We hope to see you again for next year's event - if not sooner! Warm Regards, Alana Haining Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

3 night stay

Posted May 23, 2015
Pros: Different pillow choices, cleanliness, friendly helpful staff, location and restaurant
Cons: improvement to as mentioned above in experience section
Location: Close to CTC Arena, Movie complex variety of stores and restaurants in nearby mall. Great west side location for Ottawa
Suite was cramped for 4 to 5 guests. Minimal kitchen type facilities. Sofa bed very uncomfortable.
Comment from Hotel Management
May 26, 2015 by alana, Hotel Management
Dear Guest Thank you for taking the time to provide us with your feedback of your recent stay with us. We're happy to hear that you enjoyed your stay and that our friendly staff were able to exceed your expectations! We appreciate your feedback regarding our sofa beds and are certainly aware that the comfort level is not the same as a full mattress. We will discuss this with our management team to look for ways to improve this experience for our valued guests. Warm Regards, Alana Haining Assistant General Manager
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 22, 2015 on Hotels
3 out of 5
Recommended
for Families
by A verified traveler

No pool outage note makes stay an irritating one.

Posted May 13, 2015 on Hotels
Honestly, I'm pretty disappointed. I chose this hotel and paid the higher price and there was no notification on the site that the pool was closed. Had I known it wasn't available I would have chosen a cheaper hotel elsewhere nearby.
4 out of 5
Recommended
for Families
by Hemanth from Toronto

Awesome hotel

Posted May 13, 2015 on Hotels
Nice stay
Comment from Hotel Management
May 19, 2015 by Alana, Hotel Management
Dear Hemanth Thank you for sharing your feedback on your recent stay and experience with us. We are pleased to hear your positive comments about our great rooms and awesome service - and we look forward to sharing them with the hotel team! Warm Regards, Alana Haining Assistant General Manager
5 out of 5
Recommended
for Couples
by Maria from Toronto

Weekend at Inn

Posted May 12, 2015 on Hotels
We came from Toronto. Quite tired. We got suit before the time and that was great, because we were able to rest and refresh before the evening event. Thank you for that.
Comment from Hotel Management
May 19, 2015 by Alana, Hotel Management
Dear Maria We're so pleased that we were able to assist you with an early check in during your stay with us. Whenever possible we like to accommodate all our guest's special requests! We hope to be able to accommodate you again on your next visit to the area. Warm Regards, Alana Haining Assistant General Manager