Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from hamilton

A real disappointment.

Posted May 20, 2016
Pros: Close to Via Rail and our office.
Cons: Meals were inedible. Service even worse. Three guests for breakfast at separate tables but I waited for TEN minutes for someone to come to my table.
Location: Location was convenient for my business trip.
I've stayed at this property twice. (Formerly the Chimo Hotel). Expected to find some improvement under the Holiday Inn brand but was disappointed. Front desk staff were helpful and honest. Restaurant staff could not cope with three guests at once. Room service was prompt and friendly. The meal was disgusting - meatballs were like litte volcanic rocks you find on the beach and the pasta was dried out like it was cooked last week and microwaved. If you go, eat at The Lone Star bar next door.
5 out of 5
by A verified traveler

Posted May 5, 2016
Clean rooms and comfortable bed. Awesome experience!!
Comment from Hotel Management
May 5, 2016 by Amy, Hotel Management
Thank you for your review! We're so glad that you enjoyed your stay and your overall experience with us (and yes, the beds are super comfy)! We hope to see you again.
5 out of 5
by A verified traveler

Newly Renovated and very nice

Posted Apr 20, 2016
Would stay there again.......much cleaner after renovations.
Comment from Hotel Management
Apr 20, 2016 by Amy, Hotel Management
Thank you for your review! We're glad you enjoy the renovations as much as we do! We hope to have you back again soon!
5 out of 5
by A verified traveler from Montreal (for now)

Making it Right!!

Posted Apr 14, 2016
Pros: Staff pro-activity in dealing with issues, friendliness and professional attitudes towards guests.
Location: Good shopping across the road (large mall), public transpo close by. Easy to get into and out of town.
My previous post about a bad experience in a noisy room of this hotel was dealt with professionally and swiftly. I am 100% satisfied and would stay in this hotel again. My return visit was a complete success. From the friendly welcome at the front desk to everyone else I encountered at the hotel - VERY GOOD.
Comment from Hotel Management
Apr 20, 2016 by Amy, Hotel Management
Thank you for your review! We're so happy that we were able to make it right, and earn your business back! It's great to know that we've been able to turn your experience around!
5 out of 5
by A verified traveler

Posted Apr 6, 2016
Good location, very clean, close to restaurants. Easy computer and printer access.
Comment from Hotel Management
Apr 7, 2016 by Amy, Hotel Management
Thank you so much for your review! We're glad that your stay was enjoyable and hope to have you back in the near future!
5 out of 5
by A verified traveler from Toronto

Amy at front desk was excellent

Posted Mar 21, 2016
Convenient, free parking and great staff what more could you ask for when we are away from home
Comment from Hotel Management
Mar 24, 2016 by Paula Vezeau, Hotel Management
As the Front Desk Manager comments like these of our staff is what makes us proud. We thrive on having the best and will be sure to present this comment to her personally. Thank you for your kind words and we look forward to serving you at the Holiday Inn Ottawa East once again in the near future.
4 out of 5
by A verified traveler from Beamsville, Ontario

Excellent hotel with Doritos Mac n Cheese!

Posted Mar 21, 2016
Pros: the pool for sure, and the food was tasty, hot, fresh and fast in arriving
Cons: while the hotel is finished its renovations, the outside is yet to be desired. Parking is a little bit chaotic and all over the place.
Location: About 10 minutes from anything you need downtown Ottawa. Within walking distance to St. Laurent Shopping centre. Right off the highway, easy access
i was surprised to be able to get such an excellent hotel at a great rate last minute. The location is just off of the Highway and was within one block of the St. Laurent Shopping centre! and central to lots of little restaurants and business'. Was about a 10 minute travel to anything downtown (parliament, byward market, musuems, etc). The pool is new, large and heated. Excellent pool facility and small but clean exercise room. We ordered room service our last night from the in-house restaurant, excellent! The kids loved the Doritos Mac n Cheese, mommy had the spaghetti and meatballs(yummy) and a halibut with coleslaw appetizer. Will definitely look to stay here again as we try to go to Ottawa at least once a year. Also, my youngest forgot his Blue Lego box filled with cars and trucks. The housekeeping was prompt to go retrieve it and it is being mailed back to us tomorrow!
Comment from Hotel Management
Mar 24, 2016 by Amy, Hotel Management
Thank you for your review! We're happy to hear that you enjoyed your stay with us and that we were prompt to address any issues you may have had. We look forward to your next stay with us!
4 out of 5
by A verified traveler from Mississauga, Ontario

New Nice & Clean hotel.

Posted Mar 21, 2016
Great.Everything is close by. Shopping, Hwy etc.Indoor pool was perfect and clean for winter time.
Comment from Hotel Management
Mar 24, 2016 by Amy, Hotel Management
Thank you for your review! We're glad you enjoyed your stay with us!
3 out of 5
by A verified traveler from ontario, canada

Good location for business stay

Posted Mar 6, 2016
Front desk staff were very nice. Maintenance staff no so much, had one push his way on to the elevator with a cart before we could exit. The other issue was at breakfast in their restaurant, as I was eating there was a staff never mopping the floor, he managed to mop my shoes as I sat at the table and though nothing of it... Over all my stay was good except for those two incidents.
Comment from Hotel Management
Mar 17, 2016 by Amy, Hotel Management
We're sorry to hear that your stay was less than satisfactory. Our top priority is to ensure each guest has an amazing stay with us! We do hope you'll return and allow us the chance to make it right!
5 out of 5
by Steve from Guelph

Like New

Posted Feb 9, 2016 on Hotels
The hotel has just re-opened after some major renovations. Like any "new" hotel, it takes a while for everything to click like clockwork. The few minor inconveniences were handled efficiently and professionally by the front office manager- Paula and her team. Keep up the great work, and look forward to my next visit to your "new" hotel.
Comment from Hotel Management
May 21, 2016 by Amy, Hotel Management
We're so happy to hear that you enjoyed your stay and that any issues you had were handled efficiently and effectively. We strive to ensure our service is top notch at all times. We look forward to your next stay with us!