Ratings based on 542 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Kingston

Tub doesn't drain when taking a shower

Posted Nov 18, 2017
When the hotel was renovated the plumbing should have been upgraded/fixed, because it is not pleasant taking a shower with almost a full tub of water.
4 out of 5
by A verified traveler from Ontario

Great Hotel but Noise Levels Can be Challenging

Posted Nov 14, 2017
Pros: Location, price, cleanliness, decor, friendly staff, safety
Cons: better insulation of walls to keep noise levels lower
Location: shopping mall within walking distance with a cinema - easy access to a highway, nearby plazas, easy to get downtown
Stayed over the Remembrance Day weekend for 3 nights. Great location, easy to find, lots of (free) parking, easy to park a large minivan, hotel was very clean, staff friendly and professional, rooms were nicely decorated and contemporary, large television, good lighting, lots of electrical outlets for charging devices, beds comfortable and excellent bedding, lots of towels and very clean bathroom with a power shower, ironing board and iron which is a must for me, and free wi-fi with a good connection. The hallway carpets were especially appealing visually. There was a pool which looked inviting but I didn't partake. Price was good especially being so close to a shopping mall and the highway plus a good tuck shop in the lobby. Unfortunately where the issue lies is with two things - the bathroom lacks a fan, and the door to the room while secure is not soundproof enough to keep out the chattering voices and room doors which sound like they are slamming when they are only closing normally. Many signs are posted requesting guests to respect noise levels but really it likely lies with poor sound insulation. It is too bad that I found it challenging to get a good night's sleep for a mix of business and pleasure - I was exhausted by the time I checked out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Renovated and well maintained hotel. A great find

Posted Nov 13, 2017
The staff and the services were great. New bright rooms and access to well maintained facilities. Cobgrats
Comment from Hotel Management
Nov 13, 2017 by Alyona Nasibyans, Hotel Management
Dear MontrealBoyWond! Thank you for taking a moment to share your feedback! We are super happy to see that the team was able to address all aspects of your stay. Hope to see you back soon for another great stay :) Alyona Nasibyans Front Office Manager
3 out of 5
by A verified traveler

Posted Nov 10, 2017
The staffs are not very friendly. It took them forever to check us in. In addition, they forgot to clean our rooms even though we have specifically asked for room services. The room itself is not sound proof, so you will hear a lot of noises during the nights. Overall, we are very disappointed about this location and we will not choose this location anymore in the future.
Comment from Hotel Management
Nov 13, 2017 by Alyona Nasibyans, Hotel Management
Dear Guest, We sincerely regret to see that your experience with us was not great at all. Please accept our heartfelt apologies. We will address concerns raised in your comments to ensure the team performs better and elevated our customer service for future traveling guests. Hope there will be an opportunity to serve you again and show how much we care and learnt fro your feedback. Alyona Nasibyans Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 1, 2017
Nice hotel. Great staff nice pool close to some great places to eat. Will go back
Comment from Hotel Management
Nov 2, 2017 by The Management, Hotel Management
Dear Anonymous, Thank you very much for your review. We appreciate your comments and hope to see you very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London On

Nice hotel

Posted Oct 30, 2017
Pros: Convernience & location. Excellent front desk staff, especially Geethaks Thenuwara
Cons: A small amount of mold around the tub.
Location: Being next to the 417 & across the street from the St. Laurent shopping centre is perfect.
We have stayed here many times over the years. Since changing to Holiday Inn, many upgrades have been added, not the least of which is a huge re-decoration
Comment from Hotel Management
Nov 13, 2017 by Alyona Nasibyans, Hotel Management
Dear Dennis! Thank you for taking a moment to share your awesome feedback! We are super happy to see that Geethaka found a way to make your stay so special and memorable! Hope to see you back soon for another great stay :) Alyona Nasibyans Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

great hotel

Posted Oct 24, 2017
this hotel is close to everything in Ottawa. the hotel itself is well taken care of and staff is great..
Comment from Hotel Management
Nov 13, 2017 by Alyona Nasibyans, Hotel Management
Dear Liam, Thank you for taking a moment to share your feedback! We are super happy to see that the team was able to address all aspects of your stay. Hope to see you back soon for another great stay :) Alyona Nasibyans Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good location

Posted Oct 23, 2017
Easy access to the hotel from the highway 417. Room was good size and well kept. Very courteous staff.
Comment from Hotel Management
Nov 13, 2017 by Alyona Nasibyans, Hotel Management
Dear Venu, Thank you so much for taking a moment to share your feedback! We are super happy to see that the team was able to address all aspects of your stay. Hope to see you back soon for another great stay :) Alyona Nasibyans Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Newmarket

Nice hotel, but stuffy rooms

Posted Oct 11, 2017
Pros: Good location, not noisy, big parking lot.
Cons: 1) Let the windows be opened at least a little bit, because our room was very stuffy. 2) The A/C is very noisy.
My wife and I like a number of things about this hotel, but a big minus is that you cannot open any window to let fresh air in. This last time the room was very stuffy and it seemed like somebody had smoked there.
Comment from Hotel Management
Oct 19, 2017 by Alyona Nasibyans, Front Office Manager , Hotel Management
Dear Guest, Thank you for staying with us! Your feedback is much appreciated and has been shared with housekeeping and maintenance department managers for further review. Alyona Nasibyans Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Waterville Quebec

clean and confortable

Posted Oct 9, 2017
Pros: everything
Cons: beds a little high but very comfortable.
Location: we were right across from the large shopping mall, and their was a good choose of places to eat.
room was very spacious, beds very comfortable but a little high, staff very helpful and polite, good breakfast. near good shopping,and easy to get onto expressway.
Comment from Hotel Management
Oct 19, 2017 by Alyona Nasibyans, Front Office Manager , Hotel Management
Dear Guest, Thank you for staying with us! Your feedback is much appreciated. Alyona Nasibyans Front Office Manager