Posted Dec 19, 2016
The room was beautiful and modern, I got upgraded to a suite (which I didn't really need). Everything was clean, and well equipped.
However, the room temperature was far too cold and took far too long to adjust. I arrived at 3:00 AM - the room was 12C. I set the thermostat to 24C - it didn't reach that until 5:00 PM the next day!
Comment from Hotel Management
Dec 23, 2016 by les suites victoria, Hotel Management
hank you for taking the time to complete our online survey regarding your recent stay at Les Suites Victoria, an Ascend Hotel Collection Member.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room temperture during recent visit. I have shared your feedback with General Manager Shawn Vandette to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Gatineau.