Ratings based on 2,686 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

fantastic hotel choice

Posted Mar 15, 2017
Pros: Valet service was lovely, rooms were beautiful, view exceptional, staff was most accommodating and friendly.
Cons: The saunas are in the change rooms and gender specific. The hot tub only accommodates 5 so go at a non-busy time.
Location: Perfect location for all downtown Ottawa attractions.
We very much enjoyed out experience and wouldn't change a thing.
Comment from Hotel Management
Mar 16, 2017 by Ann Meelker , Hotel Management
Thank you for the review and feedback for us and for other users. We are so glad that you had a wonderful time with us and do hope to have you stay with us again! Thank you, Ann Meelker Director of Sales Lord Elgin Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was super quiet, super clean and cozy!

Posted Mar 14, 2017
We were in Ottawa in the coldest few days this year! So glad the hotel always had a roaring fire in the lobby and easy access to warm drinks-restaurant, room-service or the on-site Starbucks! Staff were friendly and helpful-especially the valet parking attendants/porters. 😁
Comment from Hotel Management
Mar 16, 2017 by Ann Meelker , Hotel Management
Thank you for your feedback! We are so glad that we were able to provide some warmth on those cold winter days, and also enjoy warming up by the fireplace on cooler days! We do hope to have you stay with us again, maybe on some warmer Ottawa days! Thank you, Ann Meelker Director of Sales Lord Elgin Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtice, Ontario

Great Stay!

Posted Mar 14, 2017
Staff were very friendly! My son realized he had forgotten a toy in the room and the staff tracked it down and got it back to us. Above and beyond service! The hotel looked great! It had recently been remodelled.
Comment from Hotel Management
Mar 16, 2017 by Ann Meelker , Hotel Management
Dear Mat, Thank you for the your kind words. We are so thrilled that our staff was able to reunite your son with his toy, we know how important favourite toys can be to a child!
4 out of 5
by A verified traveler from Toronto

Once is Enough

Posted Mar 7, 2017
Pros: It's history.
Cons: Wi-Fi, coffee.
I had a friend coming with me to Ottawa who is a history buff. We have stayed at the Chateau Laurier together in the past and I have stayed at many other hotels in Ottawa by myself. I thought we would try the Elgin given it's long history. In the end, he didn't come, so I picked the wrong hotel for me. I was also attracted to the hotel because of it's claim to offer free WiFi. The staff were excellent and as helpful as they could be. The hotel is old and a bit dowdy, but functional. The room was dead quiet except when someone was slamming doors loudly a few times during our stay and whenever buses would leave nearby. The beds were okay. I loved the reading lights--something I hardly ever see anymore anywhere. The coffee could be a bit better. I just came back from Dubai a week ago and the in-room coffee was excellent. My biggest disappointment was the WiFi. I used it in the morning to check my office files and it quickly became useless. The Elgin offers three levels of Wi-Fi: 1) Free and useless, 2) Paid and who knows; 3) expensive and suitable for streaming or so they claim. Why expensive hotels insist on charging for basics like WiFi is beyond me. I could not link to my server just to check the status of sales, bank accounts, etc., for a few minutes and decided never again to stay at the Elgin. I will go to a proper business hotel in the future.
Comment from Hotel Management
Mar 10, 2017 by Ann Meelker , Hotel Management
Dear Paul, We are glad to hear that found our staff friendly and helpful. We do want to apologize for the frustrations you had during your stay. We have just installed a new system for our wifi, which involves a number of technologies. We sincerely apologize as some of the moving parts are not yet moving well together. We are now bringing in a Gigabit fibre access, which brings in much more than most hotels. We are confident that we have ironed out those kinks and trust your next visit, should you give us another chance, will be smooth and enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Comfortable Stay

Posted Mar 5, 2017
Pros: Location and character.
Cons: Towels in the pool area should be replaced.
Location: Shops, museums, and restaurants just a short walk away.
Friendly staff at check in. Room was updated nicely and had a comfortable bed. Pool and hot tub was enjoyable after a day of walking. Great location to get to the Parliament buildings, Byward Market, museums, and shopping centre. We had the buffet breakfast in the hotel restaurant which had a lot of choices. Internet worked well for checking social media and email.
Comment from Hotel Management
Mar 7, 2017 by Ann Meelker , Hotel Management
Dear John, Thank you for the review and for letting other users know about the aspects of your stay which you enjoyed. Thanks again, Ann Meelker Director of Sales Lord Elgin Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Close walk to where I needed to be.

Posted Mar 3, 2017
Overall, pleasant and restful except some nights you can hear conversations from the rooms next door.
Comment from Hotel Management
Mar 7, 2017 by Ann Meelker , Hotel Management
Dear Val, We are happy to hear that you had a pleasant overall stay, we are sorry that you could hear your neighbors and we appreciate you letting us know. Thanks again, Ann Meelker Director of of Sales Lord Elgin
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Enjoy the Stay at Lord Elgin.

Posted Feb 28, 2017
Excellent and very helpful staff all around. Guys at valet are great and helpful, reception people are very accommodating. Pleasant restaurant and bar staff. Great stay.
Comment from Hotel Management
Mar 3, 2017 by Ann Meelker , Hotel Management
Dear Al, Thank you for the review, it is always lovely to hear when our guests enjoy their visits! We will be sure to pass along your kind words to our staff as it will definitely bring a smile to their faces! Thank you, Ann Meelker Director of Sales Lord Elgin Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the centre of town

Posted Feb 19, 2017
We enjoyed our stay at the hotel. it is directly across from the park, quick access to a lot of events for winterlude, and plenty to choose from in the ways of food nearby. It's a good idea to factor in another $30 per day for valet parking because there is no way your stay will be anywhere near as convenient without it.
Comment from Hotel Management
Mar 9, 2017 by Ann Meelker , Hotel Management
Thank you for the glowing review, it sounds like you had a wonderful time and we couldn't be happier to hear about it! We are so glad that you found our location as well as our valet to be convenient! We hope to have you stay with us again! Thank you, Ann Meelker Director of Sales Lord Elgin Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown Ottawa

Posted Feb 15, 2017
A nice hotel to spend a few days in Ottawa downtown as you will be close from everything by just walking around. The rooms are clean with an appropriate size. The pool is a real added value, although a bit cold... The hotel staff is welcoming and always available. And the restaurant downstair is perfect if you don't want to face the -20 C from the outside of this February month. Just one note, the entrance would need a bit of remodeling, so you have the WOW effect when you come in. But the lounge with the fireplace... just elected best spot in Winter for a coffee break!
Comment from Hotel Management
Mar 13, 2017 by Ann Meelker , Hotel Management
Thank you for the kind review, we loving hearing from guests and appreciate you mentioning all of the aspects of the hotel that you enjoyed! We hope to have the pleasure of having you stay with us again down the road. Thank you, Ann Meelker Director of Sales Lord Elgin Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Fantastic hotel

Posted Feb 14, 2017
We had a great stay, fantastic staff, the only reason we didn't give it a 5 star is because they just changed their wifi provider and we had problems through out our stay to log on.
Comment from Hotel Management
Mar 3, 2017 by Ann Meelker , Hotel Management
Dear Jackie, We are so glad to hear that you enjoyed your overall stay with us! We do apologize for the inconvenience with the WiFi we were in the process of switching providers which involved some troubleshooting, and we understand your frustrations, however, the internet is now up and running! We do hope to have the pleasure of having you stay with us again! Thank you, Ann Meelker Director of Sales Lord Elgin Hotel