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Reviews of Microtel by Wyndham Casselman

3 out of 5
Microtel by Wyndham Casselman
17 Rue Industriel, Casselman, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 384 out of 676 reviews" "
Rating 8 - Good. 228 out of 676 reviews" "
Rating 6 - Okay. 42 out of 676 reviews" "
Rating 4 - Poor. 9 out of 676 reviews" "
Rating 2 - Terrible. 13 out of 676 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Waterloo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast bar was very good. Nice area to start the day in. Only one EV charging station. I will be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from Maxime L'Esperance on Apr 6, 2024
Thank you for staying with us! We are really glade you enjoyed your stay with us! Thank your for your feedback

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to rte 417 for stop over. A Few eateries to choose from in area apart from usual take aways.
Stayed 1 night in Mar 2024
Response from Maxime L'Esperance on Apr 6, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jacob

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Love that they are pet friendly! They have water bowls in lobby as well as a treat jar. They are super accommodating. Very lovely front desk staff too, so helpful and welcoming.
Stayed 1 night in Mar 2024
Response from Christine/Manager on Mar 19, 2024
Thank you for the great rating and kind words it is greatly appreciated

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Christine/Manager on Mar 12, 2024
Thank you for the perfect rating it is greatly appreciated

10/10 Excellent

Roxane

Liked: Property conditions & facilities
Pretty clean . Staff very friendly
Stayed 1 night in Feb 2024
Response from Christine/Manager on Feb 26, 2024
Thank you for the great rating I will pass on your note to my team members.

8/10 Good

Frank

Traveled with partner
Close to amenities
Stayed 2 nights in Feb 2024
Response from Christine/Manager on Feb 26, 2024
Thank you for taking the time to rate us

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple
Stayed 1 night in Feb 2024
Response from Christine/Manager on Feb 5, 2024
Thank you for the rating it is appreciated

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was excellent, our room was very clean and comfortable, best Microtel we have stayed in.
Stayed 3 nights in Jan 2024
Response from Maxime L on Jan 25, 2024
We appreciate your feedback, we are happy you enjoyed your stay with us!

6/10 Okay

Marie-France

Liked: Cleanliness
I understand they have rooms from all different sizes. My room was extremely small and the smell of fresh spray was really really heavy! Didn’t help that the room was carpeted so it felt very stuffy. Also I pre paid the room with Expedia and it was 30$ more expensive then the hotel itself, the rest of my family in rooms twice the size of mine. I was charged 181 and the hotel gave me a receipt of 151$ without realizing I paid via Expedia. I didn’t appreciate being charge that much more with your services. I will never pre pay with Expedia again!
Stayed 1 night in Jan 2024
Response from Christine/Manager on Jan 23, 2024
Thank you for taking the time to give us your opinion. Yes for future reference call the hotel directly and when we run into room issues we can then upgrade at no cost. With expedia reservations are hands are tied

10/10 Excellent

Danny

Stayed 1 night in Dec 2023
Response from Christine/Manager on Jan 8, 2024
Thank you Danny for the great review

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2023
Response from Christine/Manager on Jan 2, 2024
Thank you for the great rating it is truly appreciated

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2023
Response from Christine/Manager on Jan 2, 2024
Thank you for the great rating it is truly appreciated

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay
Stayed 1 night in Dec 2023
Response from Maxime L on Jan 25, 2024
Thank you for your feedback, we are glade you enjoyed your stay with us!

8/10 Good

Vincent, Casselman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine/Manager on Dec 15, 2023
Thank you Vincent for the great rating it is appreciated

10/10 Excellent

David, Waterloo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine/Manager on Dec 11, 2023
Thank you for the 5/5 rating David it is greatly appreciated

6/10 Okay

David

Liked: Cleanliness, staff & service
Parking lot was very crowded with many contractors trucks taking up multiple parking spaces. Breakfast was poor. Staff was friendly.
Response from Christine/Manager on Feb 26, 2024
Thank you for your comments I have made notes

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say, dark upon arrival and departure Staff accommodating for having breakfast earlier than published on signs.
Stayed 1 night in Nov 2023
Response from Christine/Manager on Dec 11, 2023
Thank you for the wonderful rating it is greatly appreciated

10/10 Excellent

Catherine, Toronto

Excellent stay!
Stayed 1 night in Nov 2023
Response from Christine/Manager on Nov 20, 2023
Thank you for the great rating it is appreciated we look forward to your next visit

2/10 Terrible

LOUISE

Stayed 1 night in Nov 2023
Response from Christine/Manager on Dec 11, 2023
So sorry we did not meet your needs. If we can better serve you in the future we would like to do so

4/10 Poor

Darren

Stayed 2 nights in Nov 2023
Response from Christine/Manager on Dec 11, 2023
Sorry your stay did not meet your needs we would like to try even harder on your next visit

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from Christine/Manager on Nov 17, 2023
Thank you for the 8/10 rating it is appreciated

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from Christine/Manager on Nov 20, 2023
Thank you for the great rating it is appreciated we look forward to your next visit

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christine/Manager on Oct 24, 2023
Thank you for the rating it is appreciated

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Christine/Manager on Nov 17, 2023
Thank you for the 5/5 rating it is greatly appreciated and we look forward to your next stay

10/10 Excellent

Andrea, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Christine/Manager on Oct 20, 2023
Thank you for the 5/5 rating it is greatly appreciated

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Christine/Manager on Oct 13, 2023
Thank you Richard that 10/10 is greatly appreciated

10/10 Excellent

Eileen

Stayed 1 night in Sep 2023
Response from Christine/Manager on Oct 24, 2023
Thank you for the great rating it is truly appreciated

6/10 Okay

Carter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
there was some kind of construction in the area, that was noisy. Staff was helpful and friendly.
Stayed 1 night in Sep 2023
Response from Christine/Manager on Sep 29, 2023
Thank you for taking the time to answer our survey

10/10 Excellent

Yuxuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good one for rest on road trip
Stayed 1 night in Sep 2023
Response from Christine/Manager on Sep 29, 2023
Thank you for taking the time to answer our survey it is greatly appreciated

10/10 Excellent

donna

Stayed 1 night in Sep 2023
Response from Christine/Manager on Oct 19, 2023
Thank you so much Donna for the great rating it is appreciated

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Christine/Manager on Oct 13, 2023
Thank you Peter for the 5/5 rating

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Christine/Manager on Sep 11, 2023
Thank you Sarah for the fantastic rating

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cassandra on Sep 10, 2023
Thank you for your review, we appreciate your feedback.

10/10 Excellent

MURRAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended !!!
We had a fantastic stay there In Casselman. Tha place was very clean and the staff was extremely accommadating. Everything you could possibly want is within walking distance and the grounds around the hotel are well maintained and very clean....all in all, we'll be back for sure.
Stayed 2 nights in Sep 2023
Response from Cassandra on Sep 10, 2023
Thank you for your review, we are happy that you enjoyed your stay at our location and we hope to see you again.

4/10 Poor

Nick

Disliked: Staff & service
Even though the hotel is newer, the bathroom smelled like mold. The bathtub had dirt rings all over it. I dont know if it was not cleaned properly or what. And the coffee maker ugh, looks like ut was never washed. We requested toddler bed for my kid and they refused, saying the room is on the smaller size, wont fit. We stayed there before at same size bedroom and we used the toddler bed without a problem.We were not offered exchange on the room even though the hotel was not full. We will not be coming back.
Stayed 1 night in Aug 2023
Response from Christine/Manager on Sep 11, 2023
Sorry about your issues. I will look into them. Thank you for letting me know.

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from Christine/Manager on Sep 18, 2023
Thank you for the great rating it is appreciated

10/10 Excellent

Roseline M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW not often I say excellent but this hotel fit the bill in every respect. Excellent service
Stayed 1 night in Aug 2023
Response from Cassandra on Aug 24, 2023
Thank you for your review, we're glad you enjoyed your stay

10/10 Excellent

ROBERT

Stayed 2 nights in Aug 2023
Response from Cassandra on Sep 10, 2023
Thank you for your review, your feedback is important to us!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Christine/Manager on Aug 14, 2023
Thank you Stephen for taking the time to give us a rating it is greatly appreciated

10/10 Excellent

Tina

Stayed 1 night in Aug 2023
Response from Cassandra on Sep 10, 2023
Thank you for your review, looking forward to seeing you again!

4/10 Poor

Kathleen

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
GOOD: Nice staff. Accommodating with time however help with room issues limited as the hotel was fully booked. BAD: Rm 103 was horrible. Security concerns: First guest room by an exterior door that had no passcard control. Was told that there were cameras but after expressing that we still felt unsafe as we had a child with us, they agreed to lock it overnight. For the safety of your guests you should install a passcard reader to restrict access. This should be a given. Cleanliness: Room 103 needs serious work. Carpet was filthy!!! Room is damp and musty. The room’s door has even expanded due to moisture - requires effort to close. Fruit flies in the bathroom and a used bath towel found hanging on back of bathroom door. The smell of manure filled the hallway and our room one night as well…yuck. Once again, the staff was nice and empathetic but could do little to help. We have stayed in a number of Microtels and had a wonderful stay in the Aurora location last week. So our stay at the Microtel Casselman was truly a disappointment as safety, security and cleanliness were not appropriate and substandard for this hotel brand. We shared feedback at various times during our two night stay and then again at checkout. Were advised that they are looking at getting rid of the carpets and will see if the room can get a deep clean. So hopefully the next guest in 103 will at least have a cleaner room. Keep all your locks on though!
Stayed 2 nights in Aug 2023
Response from Christine/Manager on Aug 9, 2023
Sorry your stay did not meet your standards

8/10 Good

Sandra

Stayed 1 night in Aug 2023
Response from Cassandra on Sep 10, 2023
Thank you for your review, your feedback is important to us.

2/10 Terrible

Alexandria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Christine/Manager on Aug 9, 2023
Thank you for taking the time to rate us.

6/10 Okay

Fan, Orange

Traveled with family
Liked: Staff & service
Disliked: Amenities
small bathroom. the breakfast is great, through.
Stayed 1 night in Jul 2023
Response from Christine/Manager on Jul 31, 2023
Thank you for taking the time to give us a rating it is appreciated

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Very small town. Nice hotel. Staff were friendly and efficient. Food options in town on a Monday were limited. Lots of fast food spots. The free breakfast was fair to good. The waffle maker was broken. Coffee was excellent
Stayed 1 night in Jul 2023
Response from Christine/Manager on Jul 29, 2023
Thank you for the 4/5 rating it is appreciated. Our suppliers are out of the pancake mix at the moment and that's why our machine was down. Hopefully on your next visit we can get it up and running sorry about that.

6/10 Okay

Kumar

Traveled with family and small children
Liked: Staff & service
This is the only hotel in Casselman. Its average compare to other Microtel. Hotel needs some updates.
Stayed 2 nights in Jul 2023
Response from Christine/Manager on Jul 25, 2023
Updates are on our to do list for 2023. Thank you for replying the survey its appreciated. We can only improve when people tell us what is missing for their stays.

6/10 Okay

Bob

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was comfortable and clean. Stayed for four nights and did not get any room cleaning even though we requested it. Had to get clean towels from the front desk.
Stayed 3 nights in Jul 2023
Response from Christine/Manager on Jul 18, 2023
Sorry about missing the room cleaning. I have made a note to my housekeeping supervisor to follow up with her staff on the cleaning of stay protocols.Thank you for letting me know

10/10 Excellent

joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient , close to highway
Stayed 1 night in Jul 2023
Response from Christine/Manager on Jul 5, 2023
Thank you for the great rating it is really appreciated.

8/10 Good

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Jun 2023
Response from Christine/Manager on Jul 2, 2023
Thank you Eric for the review it is appreciated and we look forward to having you stay with us in the near future