Well located, friendly staff
Posted Feb 9, 2017
The hotel is very well located. We were only a 5 mins walk away from the canal Rideau and the Market.
The staff were all really nice and helpful.
They have my son a small stuffed animal when we arrived. We unfortunately forgot it there. My son was so sad, so I called and asked if they could mail it back to be and I would pay shipping. The manager of front desk told me not to worry about shipping and that he would send it to me. 4 days later I received it and it had 4 stuffed animals. That made or little boy happy. They didn't have to do it. They could have thought my request for a small stuffed animal was silly, instead they went the extra mile. Really please with our service there.
The room were nice and clean