Ratings based on 1,746 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not great

Posted May 10, 2017
Not a great hotel. An old apartment block converted to a hotel. Felt like I was at a friends cabin but with a view of a parking lot and dumpster. Old appliances, uncomfortable couch, broken blind, tiny bathroom.... Had to get my key reprogrammed 3 times in a 2 day stay. No value for the price.
Comment from Hotel Management
May 10, 2017 by Emilio Borisov, Hotel Management
Thank you very much for your constructive comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Very spacious and comfortable Room

Posted May 6, 2017
Pros: The Room in particular
Cons: Bathroom needs additional rack for towels
Location: NA
Room and Bathroom very well appointed. Lots of cupboard space
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice and quiet yet conveniently accessible

Posted May 5, 2017
Was a pleasant stay with comfortable beds and spacious room size.
Comment from Hotel Management
May 10, 2017 by Emilio Borisov, Hotel Management
We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown Ottawa

Posted Apr 30, 2017
Pros: Spacious.
We got a suite with a full kitchen and a little balcony. The room was clean and the staff helpful. There was lots of room in the suite to relax after a day of sightseeing. I would be happy to stay there again.
Comment from Hotel Management
May 10, 2017 by Emilio Borisov, Hotel Management
Thank you for taking the time to review Embassy Hotel and Suites. We are glad you were able to enjoy all our hotel has to offer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
I really enjoyed my stay. I would definitely stay here again.
Comment from Hotel Management
May 15, 2017 by Emilio Borisov, Hotel Management
We are glad to hear that you enjoyed your stay and hope you will continue to stay at Embassy Hotel and Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Not very soundproof couls hear the elevator the whole night Restaurant never answers Overall good ...customer service is excellent
Comment from Hotel Management
Apr 28, 2017 by Emilio Borisov, Hotel Management
Thank you for taking the time to leave feedback on Embassy Hotel and Suites
2 out of 5
by A verified traveler

Posted Apr 27, 2017
Hotel has been renovated, but not done that nicely. Kitchens are still old looking. Still obvious it was an apartment building made into a hotel. Outside looks old and dirty. Lobby is ugly. They've essentially just put "lipstick on a pig".
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
The hotel facilities appeared dated but were clean and functional. Hotel staff were courteous and friendly. Underground parking was very tight, requiring several manoeuvres to park in some spaces.
Comment from Hotel Management
Apr 21, 2017 by Emilio Borisov, Hotel Management
We are glad to hear that you enjoyed your stay and hope you will continue to stay at Embassy Hotel and Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler from Elsipogtog, NB

Arrived early

Posted Apr 4, 2017
Arrived early from a flight and the room was ready for check-in, beautiful, modernized room with an awesome balcony and the room was spacious.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Clean, comfortable, affordable

Posted Apr 4, 2017
I was visiting my son as he attends school in Ottawa. The hotel is a favourite of mine. The rooms are spacious,modern, comfortable affordable and in a good location.
Comment from Hotel Management
Apr 21, 2017 by Emilio Borisov, Hotel Management
We appreciate you taking the time to review our property and look forward to the opportunity to have you back the next you visit your son.