Ratings based on 306 Verified Reviews

3.4 out of 5
72% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Nothing fancy, pool, hot tub and excersise rooms dated.
Comment from Hotel Management
Feb 8, 2017 by Management , Hotel Management
Dear Guest, Thank you for staying at our Quality Inn Orleans and sharing with us your feedback. We are in the planning stages of our renovation and should have an up to date finishing in the near future. We look forward to hosting your stay again soon under better circumstances. Sincerely,
2 out of 5
by A verified traveler from Ottawa, Ontario

disappointing stay

Posted Jan 31, 2017
Pros: breakfast
Cons: cleanliness, upkeep
Location: right beside the police station and near the Orleans mall and near a lot of stores and restaurants.
I was looking forward to staying at this hotel on our 17th wedding anniversary. I was looking forward to the pool and the hot tub. The pool was freezing with a big strand of hair in it and the hot tub and just warm and was dirty and we left when we saw a lot of hair. The rugs were full of dirt on our floor. Luckily, our room was clean. The door didn't properly lock and the light in the bathroom was burnt (the main one). When we told the desk staff, she said there was no housekeeping so there was nothing she could do. Breakfast was pretty good!
Comment from Hotel Management
Feb 3, 2017 by Management , Hotel Management
Hello Debbie, Thank you for staying at our Quality Inn Orleans and sharing with us your feedback. We sincerely apologize for the lack of service you received. We will share your feedback with our TEAM and work on improving our service. Once again, we are truly sorry for not exceeding your expectations and assure you that this will be addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jan 4, 2017
Pros: The staff, continental breakfast and pool.
Cons: Minor repairs to bathroom door lock and facial mirror.
Hotel was comfortable for the night. Take your own pillows because like most hotel pillows, they were high so uncomfortable. The staff was accommodating because they put us away from hockey teams which were staying there for a traditional Christmas tournament. The hotel was short on blankets, perhaps because of the hockey teams. Minor repairs to room fixtures were required. The continental breakfast was well worth the stay!!
Comment from Hotel Management
Jan 5, 2017 by Management , Hotel Management
Dear Guest, Happy New Year! Thank you for staying at our Quality Inn Orleans and sharing with us your feedback. Please accept our sincere apologies for any inconvenience caused during your stay and we assure you that your concerns will be addressed. We look forward to hosting your stay again soon. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from Belleville Ont

Close to my daughter in Orleans

Posted Dec 27, 2016
Pros: proximity to where I needed to be.
Cons: pillows & bathtub safety
Everything was satisfactory EXCEPT : the pillows the safety features in the bath tub - nothing to hold on to to get in & out of the tub.
Comment from Hotel Management
Jan 5, 2017 by Management , Hotel Management
Dear Daphne, Happy New Year! Thank you for staying at the Quality Inn Orleans and sharing with us your feedback. We sincerely apologize for any inconvenience caused during your stay and assure you that your concerns shall be addressed. We look forward to hosting your stay again soon under better circumstances. Sincerely,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Nov 7, 2016
Room had an odur and there was no lack on the door and the lighting the room was very dull
Comment from Hotel Management
Nov 23, 2016 by Management , Hotel Management
Dear Guest, Thank you for staying at the Quality Inn Orleans and sharing with us your feedback. We have looked into your concerns and have addressed it with our housekeeping team. The cause has been found and I assure you that this will not happen again. We apologize for the inconvenience and look forward to hosting your stay with us again soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from MONTREAL

Great hotel modern, clos eby stores and

Posted Oct 28, 2016
Pros: loaction and quite great property, rooms are big very bight,in room plugs for computer and desk and also eating table , great hotel at a very reasonable price.
Cons: all was good . nothing to complain loaction and type of hotel service, great
Location: location is great off 417 orleans area, free parking lot near by Shopping mall,
Comment from Hotel Management
Oct 29, 2016 by Management , Hotel Management
Hello Ed, Thank you for staying at the Quality Inn Orleans and sharing with us your feedback. We are delighted to hear that your experience was great and we exceeded your expectations. We look forward to hosting your stay again soon. Sincerely, Management
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Breakfast was dissappointing. No fruit, no yogurt.
3 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Value for money

Posted Oct 17, 2016
Pros: The hotel was conveniently located as the relatives I was visiting resided 7 mins away.
Cons: Location for my visit
Location: I was taken on a tour around the city of Ottawa.
Clean,comfortable,lots of parking space and a basic breakfast was included. The hotel is about 8 to 10 km parliament but the main highway is 2mins away.
Comment from Hotel Management
Oct 18, 2016 by Management , Hotel Management
Dear Naz, Thank you for staying at the Quality Inn - Orleans and sharing with us your feedback. Glad to hear that your stay with us was to your expectations. We look forward to hosting your stay again. Sincerely,