Posted Jun 1, 2016 on Hotels
I regret all ties with this place now.
We arrived Thursday night to learn that the hotel had us listed as a single king-sized bed for four people. The man at the desk changed our room from the single king to two double without trouble.
I arrived early Sunday afternoon with a friend to check in and greeted the man at the desk, asking if it was too early to check in. He immediately barked that he needed to see my ID. After arguing with him several times about the room, he told my friend to shut up that he was only talking to one person when she asked a question.
After five minutes of him telling us to change the reservation on hotels.com, that he couldn't do it at the desk, and ignoring when we told him that our phones wouldn't work in Canada, my friend tried to call the office and speak to the manager, as he had told us to do, saying the number of the hotel would give us to the manager. So, she called...and immediately received the same man at the front desk. She asked for his name, and he refused to give it to her and refused to help her contact the manager in order to change the reservation. I then went in and told him to cancel our reservation, waited 10 minutes for him to ring up one man with two diet Cokes, and then was told that he couldn't cancel the reservation, we had to do it on hotels.com, and that he would not help us.
I would rather sleep in my car on the side of the highway than give this place another cent of my money.