Efficiency, Room, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker

Reviews of Super 8 by Wyndham Ottawa Starved Rock

2 out of 5
Super 8 by Wyndham Ottawa Starved Rock
500 East Etna Rd., Ottawa, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 855 reviews" "
Rating 8 - Good. 327 out of 855 reviews" "
Rating 6 - Okay. 75 out of 855 reviews" "
Rating 4 - Poor. 19 out of 855 reviews" "
Rating 2 - Terrible. 15 out of 855 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. High level of cleanliness. Friendly, helpful staff. Very good rates. Less than 5 minutes to downtown Ottawa, less than 30 minutes to Starved Rock State Park. Only a couple blocks from I-80, but no road noise in the motel room.
Stayed 2 nights in Mar 2024

8/10 Good

Megan

Traveled with family
Liked: Staff & service
Okay spot for an overnight stop, while driving on I-90.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that my service dog was welcome to stay with me!! Everybody was friendly!! Very satisfied with EVERYTHING!!
Stayed 1 night in Mar 2024

8/10 Good

Yailin

Traveled with partner
Liked: Staff & service
I always enjoy my time there.
Stayed 7 nights in Mar 2024

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Colleen GM on Feb 29, 2024
Happy to see that you enjoyed your stay.

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CJ on Mar 5, 2024
thank you Jessica. Hope your next stay will be real soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were pretty good. Beds were nice
Stayed 1 night in Feb 2024
Response from Colleen GM on Feb 16, 2024
Thank you Lisa, for the 5 star review. I am so happy to see that you enjoyed your stay with us. We hope that your next adventure brings you around our way again. Until then, Happy Travels!!

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
It was small without all the frills which we aren't interested in. It was very quiet. The room seemed to be cleaned when we arrived, but was never cleaned during the 3 days we were there, only the towels were changed daily. We would stay there again as it was convenient to all the places we wanted to visit and it felt safe enough.
Stayed 3 nights in Feb 2024
Response from Colleen GM on Feb 13, 2024
Thank you Keith, for taking the time to review your stay. I am glad to see that you did indeed enjoy your visit with us. Please note that we are part of a program called Wyndham Green and we usually only do a full bedding removal every 3 days, but if a guest requests an everyday full service we will oblige the guest. I do apologize if this was not explained to you upon arrival. I will definately be speaking with my FD Staff to make sure they are conveying this policy to prevent future incidents. Again thank you for your time.

8/10 Good

Joey

Stayed 1 night in Jan 2024
Response from Colleen GM on Feb 13, 2024
Thank you for taking the time to rate your stay. Glad to see that your stay was enjoyable.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing really….. we were there less than 15 hours
Response from Colleen GM on Jan 11, 2024
Happy to see that your stay was enjoyable. We hope you will return to the area and perhaps stay a bit longer.Thanks again

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be the best Super 8 I've ever used. The staff was friendly and accommodating, the building and room were well-maintained and functional, the decor was nice, and the bed was incredibly comfortable. The breakfast, while not elaborate, was sufficient and plentiful. All this while still being the second lowest price in the listings. If I ever need a room in this area again, it would be worth going slightly out of the way to use them.
Stayed 1 night in Jan 2024
Response from Colleen B GM on Jan 10, 2024
Thank you Patricia, for the wonderful review. We are so pleased that you truly enjoyed your stay with us. I have shared this review with our Staff members who were grateful to see that there are people who really notice all their efforts. Again Thank you and we hope you will come back and see us again real soon.

8/10 Good

John

Adequate, but a bit worn
friendly staff, good location.
Stayed 4 nights in Dec 2023
Response from Colleen GM on Dec 27, 2023
Thank you John, for reviewing your stay. I am glad that you found our hotel Adequate, but hopefully in the near future our updates will be done to all areas of the hotel and you will find your stays a bit more pleasant. Thank you again and Have a Safe & Happy New Year.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice
Stayed 2 nights in Nov 2023
Response from Colleen GM on Nov 30, 2023
Thank you Steven, for rating your stay with us here at the Super 8 by Wyndham Starved Rock. I am glad to see you enjoyed your stay and found the Staff Members to be Very Nice. We hope to see you again real soon. Until then Happy Holidays!

4/10 Poor

Wiliam

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had furniture with tears in it. Half of the breakfast items were either non existent or not available. The "smoke free" facility reeked of cigarette smoke all throughout. Carpets were filthy. Elevator only half worked. Ive stayed here for years and its never been bad. Not likely to stay here again after this trip.
Stayed 4 nights in Nov 2023
Response from Colleen GM on Nov 30, 2023
Thank you William for taking the time to review your stay. I went back and and investigated the issues that you had experienced during your stay. I did not find any torn furniture in the room you stayed in and the elevator had no problems at all. Now as for the smell of smoke, we can only apologize for other guests who do not adhere to our no smoking policy. Breakfast was indeed out and runs from 6-9am and consisted of, Belgium waffles, 4 types of oatmeal, 2 types of cereal, english muffins, bagels & cream cheese as well as yogurt and sweet rolls along with apple & orange juices, coffee & tea and hot cocoa. I will however say that the Hallway carpets do need a bit of TLC due to alot of foot traffic. Now you stated that you have stayed with us here for years and I want to Apologize that we let you down and I will definitely get a bit tougher on the Smoking issue as well as find a slower time to get our hallways clean. Thank you again.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Colleen GM on Nov 27, 2023
Thank you Michael for taking the time to review your stay. I am glad to see you stay was enjoyable. Thanks again

6/10 Okay

Jeanette

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Everything about this place is just average/adequate. The room needs a door stop so don't hit wall every time you open the door. When room sleeps 4/4 persons checking in then there should be at least 4 towels (not 3) and enough toiletries for them (not 1 teeny tiny tube of shampoo). Liners were so small they barely fit trash cans in room, when they did. Mattresses were hard - could have used mattress toppers at least to make them more comfortable. Sleeping area is decent but bathroom so small door almost hits the toilet. Breakfast was just so so. Hallway and especially stair carpets need steam cleaned not just vacuumed. All workers were pleasant but seemed like they were doing the best with what they had to work with. Whole place needs a refresh. Would look for better place to stay next time.
Stayed 7 nights in Oct 2023
Response from Colleen GM on Nov 13, 2023
Thank you Jeanette for taking the time to review your recent stay at the super 8 by Wyndham. I do apologize for your room amenities not being in the room to reflect the 4 adults you had in your party as well as the other items you described. Please in the future with any hotel that you stay at, notify the Front Desk Staff members of your issues so that they can get those issues fixed for you right away. This would have made your 7 night stay with us more enjoyable. Best to address the issues while you are here not after you leave. Here at the Super 8 the entire Staff goes above and beyond to ensure all guests have a pleasant stay and I apologize sincerely that we let you down.

10/10 Excellent

Mary Mc

Stayed 1 night in Nov 2023
Response from Colleen GM on Nov 6, 2023
Thank you Mary for the 5 star rating. We are happy to see you enjoyed your stay with us.

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from Colleen GM on Nov 27, 2023
Thank you for taking the time to rate your stay. Please feel free to let me know how we could have made your stay more enjoyable. Thanks again.

10/10 Excellent

Yailin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff was super sweet, all so very helpful :)
Stayed 3 nights in Oct 2023
Response from Colleen GM on Oct 30, 2023
Thank you for the 5 star rating and for taking the time to review your recent stay with us here at the Super 8 by Wyndham Starved Rock. I am so pleased that you enjoyed your visit and found the Staff to be Super Sweet and Helpful. We hope your next adventure brings you our way again real soon.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Colleen GM on Oct 25, 2023
Thank you Fred, for the 5 star rating. I am so pleased to see that you enjoyed your stay with us and we look forward to your next. Thanks again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Colleen GM on Oct 24, 2023
Thank you for taking the time to rate your stay with us. I am so glad that you enjoyed your stay with us and we hope your next one is right around the corner.

2/10 Terrible

Dawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. The tub/shower floor was filthy. Blankets had burn holes. Would never stay at a Super 8 again!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you Dawn for bringing this to my attention, I can assure you that this is not the standard of our hotel and I will be sure to address these issues with our housekeeping staff. Thanks again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Colleen GM on Oct 10, 2023
Thank you for the Perfect 10 score. Happy to see your stay was enjoyable.

8/10 Good

tiffany

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fast and employee was very nice.
Stayed 2 nights in Oct 2023
Response from Colleen GM on Oct 9, 2023
Thank you Tiffany. We are so glad you enjoyed your stay with us.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very comfortable with really nice sheets and pillows. Slept very well.
Stayed 1 night in Sep 2023
Response from Colleen GM on Oct 9, 2023
Thank you Linda, for the Perfect 10 score. I am so glad to hear that you enjoyed your stay with us. We hope you will come back and visit with us soon. Thanks again

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Neighbors too.loud
Stayed 3 nights in Sep 2023
Response from Colleen GM on Oct 2, 2023
Thank you Dawn for taking the time to rate your stay with us. Despite the loud neighbors, I am glad your accommodations made your stay a nice one. Please in the future let the front desk Staff know if you are disturbed by a fellow guest and they will make it right. Thanks again.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been here a few times always clean and quiet.
Stayed 1 night in Sep 2023
Response from Colleen GM on Oct 2, 2023
Thank you Andrew, for taking the time to review your most recent stay. I am so pleased that as a returning guest that your visit is always as pleasant as the one prior. The best compliment you can give is being a returning guest. Thanks again.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Was surprised by the whirlpool! However, our blanket had a rather large stain on it and we thought it looked kind of bad.
Stayed 1 night in Sep 2023
Response from Colleen GM on Oct 2, 2023
Thank you Kristina, for the nice review. I am glad you enjoyed the whirlpool but saddened to see that a blanket was left on the bed that should have been removed. I will make sure my housekeepers be more vigilant in the future. Thanks again.

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, room comfort
I was curious of what to expect. I rarely stay in Super 8 hotels, but this one was OK. Hotel.com said it had an 8.4 rating and I agree. The service and people were great. The room was clean although a bit worn. Sheets clean, bathroom clean.
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 28, 2023
Thank you Pamela for taking the time to write a review on your recent stay. We are glad that you enjoyed your stay and hope your next adventure brings you back to us. Until then, Happy Travels!!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 22, 2023
Thank you for rating your stay. we are happy to see you had an enjoyable stay.

8/10 Good

Lynne, Edwardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Colleen GM on Oct 30, 2023
Thank you for rating your stay with us. I am pleased to see you did indeed enjoy your visit. We hope to see you again real soon.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find the staff was awesome
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 21, 2023
Thank you Chris for taking the time to review your recent stay with us. I am so pleased that you enjoyed your stay and found the Staff too be Awesome and our location easy to find. We hope your next Adventure brings you back around our way real soon. Thanks again.

10/10 Excellent

Kirt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 19, 2023
Thank you Kirt for the Perfect 10 score. I am so pleased to see that you enjoyed your stay with us. We hope your next Adventure brings you around our way again. Until then, Happy Travels!

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maria was very friendly and helpful. Facility was generally run down. Room was clean, quiet, comfortable but lacked pillows and complete sets of towels.
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 18, 2023
I am so happy MAry that you found Maria to be Friendly and Helpful. and the rooms clean, quiet & comfortable. I wish if you needed extra pillows and towels you would have let the Staff know because they would have definitely made sure you received them. Thank you again for your review.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Location not the best resturants not to close
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 19, 2023
Thank you Lisa for taking the time to review your stay with us. I am glad that you enjoyed your accommodations, but I do apologize that the restaurants that are close around us did not offer you a selection that where looking for. Ottawa has quite a few restaurants in the main part of town which is about a mile down the hill. Perhaps on your next visit you could explore the center of town. I am sure you would be surprised at what our town has to offer in the way of restaurants. Thank you again.

10/10 Excellent

Uilet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very quiet, which is exactly what I needed. Room was very comfortable. Staff was very friendly.
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 18, 2023
Thank you so much for the time it took for you to write this review. I am so pleased to see that you did indeed enjoy your stay with us. We hope to see you again real soon.

10/10 Excellent

Cindee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant give a reviewi just checked on. Thay was great
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 14, 2023
Glad you enjoyed your stay.

4/10 Poor

Devin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found someone elses tshirt in our bed also had wet towels on the floor
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 14, 2023
I am so sorry that this happened to you. I will look into this matter to make sure it never happens again! Please next time bring it straight to the front desk staff's attention so it could be dealt with immediately!

10/10 Excellent

markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 14, 2023
Thank you for the Perfect 10 score Markus. We look forward to your next stay.

2/10 Terrible

Jesse

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty with old furniture
Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 7, 2023
Thank you Jesse for taking the time to review your stay with us. We are sad to see that you did not care for the room you were assigned. I do wish however, if you had an issue with your room you would have notified the Front Desk Staff so we could have found a room that better suited your needs. You as the consumer have every right to ask for another room or if you felt that the hotel was dirty and had old furniture, perhaps moving to another hotel would have been better for you. I personally would never stay in a room that I felt uncomfortable in especially overnight. So please in the future, invoke your right as a consumer. Thanks again and have a great day!

8/10 Good

Natalie

Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 25, 2023
Good Morning Natalie. I can see by the score you left that you did enjoy your stay. Thank you again and we hope to see you again real soon.

10/10 Excellent

Vladimir

Stayed 1 night in Sep 2023
Response from Colleen GM on Sep 6, 2023
Thank you Vladimir, for the Perfect 10 Score. We are so happy to see that you enjoyed your visit with us and hope we see you again real soon.

6/10 Okay

Debra

Liked: Staff & service
Disliked: Cleanliness
Carpet and furniture stains in our room and in hallways
Stayed 1 night in Sep 2023
Response from Colleen GM on Oct 30, 2023
Thank you Debra for reaching out to us. Please note that we will be addressing these issues immediately. thanks again.

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice stay for price.
Stayed 1 night in Aug 2023
Response from Colleen GM on Aug 25, 2023
Thank you Katie for taking the time out of your day to let us know how we are doing. We are so happy you enjoyed your stay and hope your next adventure brings you back to us soon. Until then, Happy Travels.

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service
Basic clean, comfortable bed but seemed dark and kind of outdated
Stayed 1 night in Aug 2023
Response from Colleen GM on Aug 25, 2023
Thank you Janice for taking the time to review your stay with us. I am glad that you found our hotel too be Clean and Beds Comfortable. Please note that we will be doing a bit of remodeling and we hope you come back and see us again soon.

10/10 Excellent

Danell

Stayed 2 nights in Aug 2023
Response from Colleen GM on Sep 14, 2023
Happy to see you enjoyed your stay with us Danell. Hope to see you again real soon.

10/10 Excellent

Nadiya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and affordable, near to the highway.
Stayed 2 nights in Aug 2023
Response from Colleen GM on Aug 24, 2023
Thank you Nadiya, for the 5 star rating and for taking the time to share your experience with the Super 8 by Wyndham Starved Rock. I am so pleased that you enjoyed your stay and we hope the next time your in town you come by and see us. May your Adventures be Wonderful. Thanks again.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and easy to work with.
Stayed 1 night in Aug 2023
Response from Colleen GM on Aug 21, 2023
Thank you Douglas, for the nice review. We hope you will return again real soon.

6/10 Okay

Paul

Liked: Staff & service
Served its Purpose
A little pricey for the condition of the hotel. But very friendly staff. Communicated well.
Stayed 1 night in Aug 2023
Response from Colleen GM on Aug 16, 2023
Thank you Paul for taking the time to review your stay. I was pleased to see that you found our Staff Very Friendly and their communication skills were on point.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the money. Breakfast was not so great.
Stayed 1 night in Aug 2023
Response from Colleen GM on Aug 16, 2023
Thank you for taking the time to review your stay. we are happy you enjoyed your stay, but saddened that you were unable to find something on our breakfast menu to your liking. We do offer, eggs, sausage, Belgium waffles, English muffins, sweet rolls, 4 types of oatmeal, 2 types of cereal, coffee, 2 types of juices and everything condiment that goes along with it. Perhaps you can suggest something that you might like to see on the menu and I can see if we can make it happen. We are always open to suggestions that help improve our customers stays. Thanks again and happy travels.