Ratings based on 252 Verified Reviews

3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 21, 2017
Carpet should have been cleaned a long time ago. Musty room. Woke up with bite from bed bug.
Comment from Hotel Management
Feb 6, 2017 by Director of Sales & Marketing, Hotel Management
Thank you for your feedback. We do have a regular Maintenance schedule that is highly maintained. We do take all that you have said very seriously and appreciate you letting us know.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 17, 2017
Hotel is basic, but very functional, location is great
Comment from Hotel Management
Feb 2, 2017 by Elisa S, Director of Sales & Marketing, Hotel Management
Thank you for your comments. we look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Posted Jan 5, 2017
Cons: Just beginning to show need of painting in a few places
good location to highway, mall, busses, city access - is an east end of city location excellent staff - friendly, responsive - a small problem early on was solved quickly, efficiently and without any issue. breakfast good for this type of facility This is a relatively basic hotel - but is clean, comfortable, well managed Plenty of outdoor parking
Comment from Hotel Management
Feb 6, 2017 by Director of Sales & Marketing, Hotel Management
Thank you Reg for your feedback we do have a regular maintenance schedule, and we will be taking care of these things. we do hope you enjoyed your stay in Ottawa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, Good Location

Posted Dec 14, 2016
This hotel is a good location for our reason for being in Canada. Staff is always efficient and friendly. It is all good. We do wish the continental breakfast were just a little different. We wish we had yogurt and boiled eggs.
Comment from Hotel Management
Feb 6, 2017 by Director of sales and Marketing, Hotel Management
Thank you for your feedback. We look forward to seeing you on your next visit to Ottawa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2016
When coming to Ottawa I enjoy staying here because of the breakfast. Unfortunately, this past trip saw a change in the breakfast foods. Where are the eggs? Where is the yogurt? As someone who requires a gluten-free diet, I was really looking forward to the eggs and the yogurt. I left hungry!
Comment from Hotel Management
Feb 2, 2017 by Elisa Share, Director of Sales & Marketing, Hotel Management
Good day, Thank you for your comments. We are in the middle of adding new products to our Complimentary Breakfast, which will assist with your gluten free diet. we do look forward to having you stay with us again when you are in Ottawa. Thank you for your loyalty.
3 out of 5
Recommended
for Everyone
by A verified traveler

Was a comfortable stay

Posted Nov 11, 2016
Room was clean and comfortable with friendly staff. However the free continental breakfast that they offer is less than fantastic. You have to make it yourself using the supplies which are provided free but still an unexpected pain when your paying so much for a room
2 out of 5
by A verified traveler from edmundston

Did not like the hotel at all

Posted Oct 31, 2016
Pros: Nothing they need to do something to upgrade their hotel
Cons: Old very very humid and smelly.the window was always foggy and always a lot of water on the window sill even the rugs was wet near the window.not very hygienic and not healthy,Staff not very friendly not much smiles!!!!
Location: Good near restaurant and shopping mall
4 out of 5
Recommended
for Everyone
by A verified traveler from Belleville

Good spot

Posted Oct 27, 2016
Pros: Quiet, easy to find, continental breakfast was good
Location: Close to where I needed to go
Staff were friendly. Rooms clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon

Value

Posted Aug 12, 2016
Pros: Quiet, clean and friendly staff
Cons: Decor could be updated and a couple moor repairs. Continental breakfast could have a few more items.
Hotel decor outdated but room very clean. Quiet hotel and beds comfortable!
Comment from Hotel Management
Aug 22, 2016 by Management, Hotel Management
Thank you Kathy for leaving your review. We are glad you enjoyed your stay with us. We work hard to make sure that each guest has a pleasant experience. Looking forward to having you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 20, 2016
Clean rooms, comfy bed, great shower with good breakfast. Location was easily accessed by highway.
Comment from Hotel Management
Mar 16, 2016 by mgmt, Hotel Management
Thank you for choosing the WelcomINNS Hotel for your recent stay in Ottawa. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at the WelcomINNS Hotel. Management