Ratings based on 192 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Texas

Posted Aug 7, 2017
Hot springs over crowded. Breakfast area over crowded and they don't want you taking food back to your room. Dryer didn't work, took my money. Toliet backed up took 6 hrs to get maintenance to unclog. Carpet in room was horrible dirty. Pictures on website must have been air brushed. Staff was very nice though.
4 out of 5
Recommended
for Everyone
by A verified traveler from Durango, CO

Loved the on-site hot springs tub!

Posted Jul 31, 2017
We enjoyed a really great stay and have already asked about booking our room for next year. An older facility (as to be expected in Ouray) but very clean rooms with a really comfortable bed. We especially loved the on site hot springs tub and the food at the Mineshaft was good too (and super convenient). I would recommend this spot for value & comfort!
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, Ut

Great hot springs!

Posted Jul 21, 2017
We got in late but the hot springs were opened. It felt so good. The room was very comfortable!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location: downtown; view of the mountain

Posted Jul 17, 2017
Pros: The hot springs on site.
Cons: Entire facility could be updated.
Location: I don't know.
The view of the mountains was spectacular - surrounded by 14,000 ft. peaks1
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Best place to stay in Ouray!

Posted Jul 12, 2017
Pros: EVERYTHING.
Location: Box Canyon Falls. is a must see. Great food and drinks all over Ouray, all within walking distance of the hotel.
The pool and hot springs are amazing! The restaurant has awesome food. The views are second to none. This will be an annual destination for us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views and lovely mineral pool

Posted Jul 3, 2017
Great stay in beautiful Ouray. Great pools beautiful landscaping
Comment from Hotel Management
Jul 9, 2017 by Beth, Hotel Management
We are glad you enjoyed your stay with us!! See You Again Soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Truly a feel of switzerland

Posted Jul 1, 2017
Our all time favorite stay. We will always stay here when we return. This is our Europe vacation spot and Twin Peaks has the Prime location and great experience for our needs.
Comment from Hotel Management
Jul 4, 2017 by Beth, Hotel Management
We are so glad you enjoyed your stay. We hope to see you again SOON!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Jun 29, 2017
This was a great experience. Hot tubs were comfortable. Hotel staff and guests were friendly. Breakfast was more than we had experienced with other locations. Nice place. I would definitely stay there again.
Comment from Hotel Management
Jul 4, 2017 by Beth, Hotel Management
We look forward to seeing you again soon. Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and helpful staff.

Posted Jun 28, 2017
We had a great weekend at the hotel. The warm spring pools were great. The staff was well informed and very helpful. I would definitely stay here again.
Comment from Hotel Management
Jul 4, 2017 by Beth, Hotel Management
We are glad you enjoyed your stay. You should try the springs in winter, it's amazing. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Great staff, great small hot springs and pool, good breakfast and good room.
Comment from Hotel Management
Jul 4, 2017 by Beth, Hotel Management
We are glad you enjoyed your visit. We hope to see you again, soon.