Room, 1 King Bed, Balcony | Terrace/patio

Reviews of Hilton Garden Inn Outer Banks/Kitty Hawk

3 out of 5
Hilton Garden Inn Outer Banks/Kitty Hawk
5353 N. Virginia DareTrail, Kitty Hawk, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Elmaze

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for one night for a quick getaway and everything was spectacular. The room was clean, the staff was beyond exceptional (without being too much) and the view was amazing. I hope to go back for another couples getaway soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Fantastic! We are so delighted you had such an amazing time with us in the Outer Banks and we hope you loved our clean, comfortable accommodations and that our team members delivered superior service. Spending time at the beach with plenty of onsite amenities is what makes for a great vacation. We hope you had a chance to enjoy the free access to our Kitty Hawk Pier, take strolls along the surf, or simply relax on our observation deck enjoying the beautiful views of the ocean. It would be our pleasure to have you back again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Wonderful to hear, Thomas! Nothing makes us happier than reading when our guests have a delightful visit to the beach and our staff helps them feel right at home. We hope you also loved our cozy firepit in the courtyard or the sun deck overlooking the ocean and right next to the outdoor pool area. Our convenient location is also excellent for exploring the area with plenty of local attractions including Jockey Ridge and fun water sports. Thank you for including the Hilton Garden Inn Outer Banks/Kitty Hawk in your beach vacation plans. Come back again!

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ocean view and the location it is in. Also, the room was nice
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
We are so thankful that you chose us in your travel plans Johnathan and appreciate you sharing feedback online as well. It is nice to see that you were satisfied with our comfortable and spacious rooms and our staff provided superior service as well. We hope you and your family enjoyed our heated indoor pool and hot tub, which is perfect this time of year and a great way to relax and unwind. Our centrally located oceanfront property also provides easy beach access and has plenty of great dining and fun and unique shops here in the Kitty Hawk area. There are many attractions to visit in the OBX or just to relax on our sundeck with a great novel. We hope to see you again in the future.

4/10 Poor

nancy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not know of construction as I used Expedia, restaurant and bar closed or limited after driving 8 hrs, tired, hungry, not able to find a bar and restaurant open in area for miles. Clerk kept telling me it was on website. Should get a discount for this! Also, I am an honors member and was not offered welcome bag with water, etc. creamer in room spoiled, no coffee ready in lobby
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
During the winter months, the Outer Banks area is quieter and very often restaurants and businesses have limited hours of operation. We apologize if you did not know in advance about the renovations we currently have underway. We are doing our best to minimize impact on our customers and hope to have the upgrades complete by early April. Hopefully during your visit you were still able to enjoy our wonderful ocean views either from Kitty Hawk Pier or our observation deck overlooking the shoreline. Our indoor pool and hot tub are also appealing to guests this time of year when the weather is cooler, and we hope you had a chance to enjoy it as well. We are sorry for any inconvenience that you had but do hope you rested well.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, very clean hotel, everyone was friendly. Will be returning.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
We love hearing that our guests will return to stay with us in the future- it is a wonderful compliment and shows us that our team is delivering great service and taking good care of our visitors. Thank you! We are confident that you loved our stunning ocean views from your room and the Kitty Hawk Pier adjacent to the hotel. Hopefully our Aviator Bar and Bistro was a convenience to you as well. During warmer weather, guests like taking items to-go, and sit out back in our courtyard area or raised deck overlooking the shoreline. Our central location here in Kitty Hawk is conveniently located to many great activities and attractions nearby which we hope you found helpful. Thank you again for choosing us within your travel plans and we look forward to seeing you again in the future.

8/10 Good

Nan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
We are pleased to read that you enjoyed spending time at our centrally located beachfront property here in Kitty Hawk, Nan. We hope you had a chance to take a dip in our heated indoor pool and hot tub area and were also able to take long walks along the shoreline as well. Our location at the oceanfront is a great place to relax and unwind any time of year, so it would be our pleasure to host you again in the future.

10/10 Excellent

Jonathan

Traveled with partner
Even though they are going through a major renovation everything was neat and orderly!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Fantastic to hear, Jonathan! Thank you for your perfect “10” rating and for your patience while we are making big upgrades to our hotel! We hope you loved our stunning ocean views from your private balcony or the Kitty Hawk Pier that is on our property. Spending time at the beach is always relaxing and we hope you had a restful experience while here in OBX. It would be our pleasure to have you back again so that you can see all our improvements and hard work completed!Thank you!

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities
They were very preventive to let us know about the construction - they let us know ahead of time. We appreciated the ongoing support to make us comfortable!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Thank you, Jean, for including us in your family’s Outer Banks plans and providing feedback online. We truly appreciate your patience while we are undergoing renovations to our hotel and trying to still provide a comfortable ambiance and respite for our guests. It is nice to see that you found our staff and hotel amenities to your liking and had a nice stay. Hopefully you were able to relax in our indoor pool and hot tub area for a while as it is very popular during these cooler winter months.Please come back and be our guests again!

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under major construction and had no clue until arrived. Construction started the next day at 7am on the floor right above us and made for a horrible stay
Response from Hotel Manager on Jan 30, 2024
Please accept our sincere apology for any inconvenience and frustration you experienced while staying with us recently. While we are doing our best to alert guests prior to arrival about our hotel renovations underway, it sometimes can be overlooked in the booking process. The winter timeframe is the best opportunity to make the major upgrades needed as our occupancy is lower, but we do our best to not have it interfere with our customers’ beach experience. We are very sorry that you were unaware in advance of the work being done and that it wasn’t the oceanfront stay you expected.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service
Room was large and well-appointed. Getting inside our room with a luggage carrier was difficult. The entrance foyer was so narrow the carrier barely fit. Couldn’t get any hot water in the shower, just luke warm. There was firefighter training being conducted on Saturday inside the hallways and stair wells. That same morning the fire alarm in our room went off at 7:30 AM, though there was no emergency. Not a nice wake up. There was construction work occurring while we were there, but it was only a mild nuisance. Staff was very nice. However, we expected much more from a Hilton. If we had known all this before we booked, we would have chosen another hotel.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Guest feedback is very important to us, so we are grateful that you took time to share your experience online. We are pleased to know that overall, you and your family had a nice visit and enjoyed our hotel amenities and the cleanliness we provide. It is disappointing to see, however, that your visit coincided with the firefighter training that was held here. We truly try to not have this important instructional time interfere with our guests which is why we do it in the slower winter months. We are sorry for any inconvenience that it caused you and do appreciate your patience while we are still undergoing hotel renovations. We do hope you will return to see all our enhancements once they are completed.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities
Response from Hotel Manager on Apr 2, 2024
Thank you for staying with us this winter and we are pleased to see you had a nice time. We hope you will come back to stay again.

10/10 Excellent

Min, wynnewood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room has ocean view. It’s so nice to hear the ocean waves when we are at the balcony. We also saw amazing moonlight over the ocean and the stunning sunrise next morning. The beach is clean and quiet and right outside the hotel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Terrific! We genuinely appreciate your perfect review score of our beachfront property here in the Outer Banks. We strive to provide our guests with clean and comfortable accommodations, and outstanding customer service with plenty of amenities for your enjoyment. Hopefully, you also visited our Kitty Hawk Pier, to enjoy the sights and sounds of the ocean from there as well. Our hotel is conveniently located to the scenic coastal byway where tourists can enjoy the beautiful views while visiting stunning lighthouses, state parks, and historical points of interest. Thank you for choosing us in your vacation plans and we do hope you will visit us again in the future.

10/10 Excellent

ASIF

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Thank you for staying with us recently here at the oceanfront. We hope you had a great time and enjoyed the area.

8/10 Good

Timothy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
When registering for stay website showed breakfast included. Side door did not work had to use front door, up elevator and walk down steps to open from inside to let us in with dog. Maintenance was to fix but did not.
Stayed 2 nights in Dec 2023
Response from Guest Service Mgr on Dec 26, 2023
Thank you for choosing our oceanfront hotel in your family plans while including your dog as well! Our pet-friendly hotel allows furry family members to stay and enjoy themselves at the beach also. We are sorry about the door access not working properly and will be sure that doesn’t happen again. We apologize that it was inconvenient for you and your pet. Aside from that we hope you slept well, had a chance to take a dip in our indoor heated pool and had fun exploring the area.

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Thank you for staying with us recently here at the oceanfront. We hope you had a great time and enjoyed the area.

10/10 Excellent

Shari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Outer banks. Easy access to a shoreline road to/from Nags Head without all the hooplah on the main drag. Could easily go from one direction to the other on the outer banks. We would stay again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
It is wonderful to read about the fantastic time you had with us recently, Shari. We agree that our central location is perfect for visitors to explore both the northern and southern attractions and points of interest. Our oceanfront location has beautiful ocean views either from the private balcony of the rooms, our Kitty Hawk Pier, or our raised observation deck. We are delighted to know that you will be returning to stay with us. We appreciate your business and look forward to having you stay with us in the future.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Areas under renovation, no construction noise or dust. Quiet, well appointed rooms. Great towels!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Fantastic Theresa! Thank you for your patience while we are under full renovation of our hotel and so anxious to improve it for our customers! We are pleased to read that you rested comfortably in your room, loved our plush towels, and slept well. That is most important! We hope you loved our stunning ocean views and even had time for a dip in our indoor heated pool and hot tub.It would be our pleasure to have you back again!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and accommodating. The main lobby was under construction, but it was not a problem for us. The pool and deck on the oceanside were very nice. I like that it is pet friendly.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Thank you so much for your perfect review score of your recent stay with us, Thomas. We hope you and the family had lots of fun while at the oceanfront area and we are pleased to see you enjoyed our raised observation deck too. Perhaps you also took advantage of the free access to the Kitty Hawk Pier and took a stroll to enjoy the stunning views. Thank you for staying with us and for your patience during our renovation, and we hope you will also recommend our oceanfront hotel to friends and family. It would be our pleasure to have you return to stay with us the next time you visit the area.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff is very friendly and helpful 😊
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Great to hear, Ann! It always brings us great joy to read that our guests received outstanding customer service and loved their accommodations. Spending time at the beach with plenty of onsite hotel amenities is what makes for a great vacation, and we hope you took advantage of everything that we have to offer. The Kitty Hawk Pier, located next to our property, offers incredible panoramic views of the Atlantic and guests enjoy trying out the popular pier fishing. We offer free entry to the pier to all our guests. Thank you, and please keep us in your travel plans in the future.

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under renovation! Upon arrival, after dark and in the rain, a large truck was blocking the small sign that indicated the temporary entrance. Circled premises twice to find entrance. Poorly marked and everything is temporary and not fully functional. Hotel should be closed until renovated. Hallway had a smell. The construction site had caught on fire the previous day - so not a good feeling about staying. Hot water was not adequate one morning. Temporary trash can beside the temporary entrance was full for several days until it was brought to the front desk attention. Stay didn’t live up to the normal standard.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank you, David, for choosing Hilton Garden Inn in your travel plans. We are sorry for any inconvenience caused by our renovations underway here at the hotel. We are trying our best to minimize the impact of these structural changes with our guests, but it can be difficult as we are at the mercy of the contractors doing the work. We appreciate your patience as we are improving the property and hope it will not deter you from returning another time. We’d love to make it up to you.

8/10 Good

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitty Hawk is a quiet area to enjoy the beach & it's close to so many shopping, recreational, & eateries. The motel may be addressing this, but for two years I haven't had safety features in the bathrooms. Shouldn't have to ask for a handicap accessible room to get safety features like non-slippery tubs, grab bars and heated bathroom floors. There's also only one hook which doesn't hold much including a robe.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Georgia, thank you for choosing us for your 3-night stay at the beach with your family. Hopefully, you will keep us in your travel plans the next time you visit the Outer Banks as well, as there is plenty to do and see in the area. Your feedback is valued, and we thank you for taking the time to share it online. We’ll be sure to review the information with our management as well. During your stay, we hope you too full advantage of everything our great property has to offer, like taking a dip in our heated indoor pool and hot tub or enjoying long walks along the shoreline. We want to be your home away from home while on vacation with convenient amenities and friendly staff. Thank you for your helpful feedback and we hope to see you again in the future.

8/10 Good

Tyler

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 19, 2023
Thanks for staying with us recently and we are pleased to know you had a nice time. It would be our pleasure to have you back again.

10/10 Excellent

Kerry, Encampment

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank you for choosing us for your beach vacation getaway and for letting us know how much you enjoyed your time at the beach. The Outer Banks is perfect any time of the year for those looking to escape their busy lives for a few days to recharge and unwind. Guests can take leisurely strolls along the shore and enjoy stunning sunrises on their private balcony or from our spacious observation deck. We, here at Hilton Garden Inn, offer everything you may need for complete relaxation with clean and comfortable accommodations, a heated indoor pool and hot tub, a dedicated team ready to assist you with whatever you may need. We appreciate your business and do hope you will keep us in your travel plans in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Thank you so much for sharing your wonderful feedback online with others, Richard. Our friendly, attentive staff members are always willing to help our guests have an excellent beach vacation and they will be happy to know you had a pleasant few days with us. The ocean views are fantastic either from our fishing pier or observation deck and our relaxing beach is a wonderful place to fly a kite, fish, or simply read a book. Thank you for staying with us and we look forward to having you back here again in Kitty Hawk!

10/10 Excellent

Sumeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and beautiful property! There was a bit of construction going on, but still had a wonderful stay.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
We are delighted to hear how you enjoyed your stay with us in the Outer Banks! Hopefully our excellent ocean view rooms, clean, comfortable accommodations, superior service, and onsite amenities were all fantastic for you. We hope you will choose to stay with us again in the future so you can enjoy the peaceful firepit in the courtyard, delicious dining from the Aviator Bar and Bistro Restaurant (post-renovation) and spending time on the beach. Our friendly team members are ready to make your stay memorable!

6/10 Okay

William

Disliked: Property conditions & facilities
The dining room and bar area were being refurbished and I was not told about this till after I had booked and paid for the room. You could call and order and pick up but then were assured it would be cold. It's time for the rooms to be refurbished too. Limited tv selections.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
While we are grateful that you chose our hotel in your travel plans, we are sorry to read that our hotel upgrades interfered with you having a better time. We want all our guests to relax and enjoy themselves utilizing all our onsite amenities. Despite our restaurant not being available, we hope you still took advantage of our Kitty Hawk Pier, our indoor heated pool with a hot tub, or sat at night in the courtyard at the firepit. We thank you for your patience while we are still completing the renovations and hope you will come back another time to see all our great upgrades.

4/10 Poor

Jennifer

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The only thing was that the restaurant was under construction got there and it is the entire hotel.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
It is disappointing to read about your recent experience at our oceanfront hotel, Jennifer. While we are making upgrades to our hotel, we are certainly trying to minimize the impact of the work on our guests experiences. There is never a good time to make the needed improvements, however the winter months are best, due to lower occupancy. We hope that despite some setbacks, you were still able to enjoy a dip in our indoor heated pool or hot tub and take walks along the beach directly out our back doors. We are sorry that you didn’t have a better experience.

6/10 Okay

Jacqueline, Suffolk

Traveled with family
Liked: Staff & service
The courtyard was very pretty around the fire pit. The front desk personnel was very friendly and helpful. Our first room smelled awful and the A/C was broken. They promptly found us another room, which was a lot nicer. It was very basic and didn't seem as nice as the pictures and the bathroom was very small. The coffee pot was barely working as well. We used the hot tub, which could have been very relaxing except the jets were turned up too high and water was splashing all over the place, in your face, hair and eyes, no matter where you sat and it was extremely hot.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Thank you for being a recent guest of ours, Jacqueline, and we so appreciate you sharing feedback online. Guest satisfaction is important to us, so we will quickly follow up on the items that you have mentioned in your comments. Hopefully during your stay, you and your family enjoyed taking a dip in the indoor pool and walking along the shoreline. Please come back to be our guests again so that we can make it up to you.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold around tub and the room was 80-90% humidity- very uncomfortable to sleep and the heater made a lot of noise. Very different from the last time I stayed there a few years ago
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Thank you for taking the time to share comments about our oceanfront hotel here in the OBX as guest feedback is very much valued and appreciated. We are disappointed to hear that your stay was not as pleasurable as we hoped it would be, and are truly sorry for any inconvenience that this may have caused you. We have shared your review comments with our housekeeping and maintenance staff and will certainly research this further and have it rectified. We do still hope that you and your family enjoyed all that the Outer Banks has to offer and had a wonderful time on the beach and while exploring the area.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very comfortable, clean. Location near beach, fishing pier very convenient. Had problem printing document in business center. Staff of three worked hard to solve my problem and could not have been more helpful. Would stay again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Fantastic feedback, William, thank you so much for sharing feedback online about your recent oceanfront visit. We are pleased to read that our helpful staff attempted to help you with printing a document and that you found your room accommodations clean, relaxing, and satisfactory for your needs. Yes, our location on the beach is excellent and offers great ocean views, free access to the Kitty Hawk Pier, and many other conveniences right around our hotel’s vicinity. Please come back to be our guest again!

8/10 Good

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Kitty Hawk. Staff provided excellent service and the view from the room was amazing.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Fantastic! We are delighted to read that you had such a great time with us at the oceanfront. We hope you rested well and enjoyed our stunning ocean views!

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Fantastic, Cassandra! Thank you for your feedback of our centrally located property here in the Outer Banks. We are thrilled you had a great stay and hope our staff provided you with outstanding service and you found your accommodations in excellent condition. We hope you also had the opportunity to dine with us at our Aviator Bar and Bistro as our guests find convenience with having a restaurant onsite when not wanting to go off site for a delicious meal. Please visit us again in the future to take advantage of our wonderful property with great amenities, complimentary Wi-Fi access, an indoor pool and hot tub, and free access to the Kitty Hawk Pier, adjacent to our property. Thank you again!

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable and our stay was generally pleasant. We like the location and enjoy view from balconies. We did have an issue with the air conditioner from room above us leaking which caused ceiling finish to flake off and make a big mess on our HVAC unit and the floor in front of it plus it wet the ceiling. We reported it when we saw it but it was after dinner and we were told no one was on site who could do anything about it. We were surprised that a place that large didn't have maintenance on site at all times. They fixed it the next morning. Also, the ice machine did not work on our floor so we had to go the another floor to get ice. This was our third stay there and we would stay there again.
Stayed 7 nights in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Anita, as a frequent visitor to the Outer Banks, we know you found value in staying right on the beach with stunning views, superior service, clean and comfortable accommodations, and plenty of helpful amenities. We are so glad that despite some setbacks, you were still able to enjoy your time here with us at the oceanfront. We do apologize for not being able to address your ceiling immediately, but pleased to read that our staff corrected it quickly the next morning. We already have our staff working on the ice machine as well. After a great day at the beach, or exploring our coastal community, we are sure you enjoyed relaxing and recharging in our heated indoor pool and hot tub and hopefully enjoyed some tasty beverages at our Aviator Bar and Bistro. Thank you for your feedback and we look forward to having you back again.

10/10 Excellent

zach

Stayed 5 nights in Oct 2023
Response from Hotel Manager on Dec 12, 2023
Thanks for staying with us! Come back again!

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay!!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Wonderful, Jacqueline! Thank you for your perfect review score! We are in an excellent area here in Kitty Hawk as not only are we situated on the Atlantic Ocean, but we are also conveniently located near the scenic coastal byway where tourists can travel up and down the coast to visit beautiful lighthouses, catch a glimpse of wild horses and learn many historical facts about the Outer Banks. Our hotel also offers convenient in-room amenities such as a microwave and refrigerator, complimentary Wi-Fi access and free parking. Thank you for your feedback and we would love to see you again in the future.

10/10 Excellent

Michele, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and property were all we needed for the weekend.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Thank you so much for sharing your wonderful feedback online with others, Michele. Our friendly, attentive staff members are always willing to help our guests have an excellent beach vacation and they will be happy to know you and your family had a great time. The ocean views are fantastic either from our fishing pier or observation deck and our relaxing beach is a wonderful place for kids to build sandcastles or fly a kite. Thank you for staying with us and we look forward to having you back again here in Kitty Hawk for more adventures!

10/10 Excellent

sarah, hanson

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Beach views. Staff was exce
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
We are delighted to hear how you enjoyed your stay with us in the Outer Banks, Sarah, with our excellent ocean view rooms and clean, comfortable accommodations, superior service, what more could you need for a wonderful beach vacation? We hope you will choose to stay with us again in the future so you can enjoy the peaceful firepit in the courtyard, delicious dining from the Aviator Bar and Bistro Restaurant and spending time on the beach. Our friendly team members are ready to make your stay memorable!

8/10 Good

Billie

Traveled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Our beautiful beach location and awesome amenities like 2 pools, fitness room, free Wi-Fi access (even on the beach) and access to the Kitty Hawk Pier are fantastic reasons why guests love to spend time with us here in the Outer Banks! We are thrilled you and your family had such a wonderful time with us recently, Billie, and hope you had a relaxing and restful experience. Thank you for staying with us and for your favorable review.

10/10 Excellent

Ginger D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Fantastic! We are so delighted you had such an amazing time with us in the Outer Banks, Ginger. We hope you loved our clean, comfortable accommodations and that our team members provided superior service. Spending time at the beach with plenty of onsite amenities is what makes for a great vacation. We hope you had a chance to enjoy the free access to our Kitty Hawk Pier, take strolls along the surf, or simply relax on our observation deck enjoying the beautiful views after a delicious meal from our Aviator Bar and Bistro. Come back again the next time you need a beach escape!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was Excellent. Not in a heavy commercialised area. We had an Ocean Front room with a Great View. Our only concern was the floor in our room was dirty and was sticky in front of the refrigerator. Otherwise nice!
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Thank you, Robert, for providing feedback about your recent visit and we are glad to see that you and your family loved our fantastic oceanfront location on the beach. Hopefully our staff provided you with superior hospitality and you slept well in your room. The Kitty Hawk Pier that is adjacent to our property is a great place to visit and hope you took advantage and had a chance to take a stroll and admire the gorgeous panoramic views. We do hope you will stay with us again the next time you are back in the Outer Banks area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were so friendly and nice, definitely hard to find people who are friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Fantastic, Michael! We are happy to see that overall, you had a fantastic time here with us in Kitty Hawk and found our staff friendly and hospitable. Our location is excellent on the beach, and we are central to many fun area attractions, restaurants and scenic OBX points of interest. We hope you found value with our lobby dining options at the Aviator Bar and Bistro which offers tasty menu options and wonderful cocktails. We look forward to seeing you back again and will be ready to assist you in another great beach vacation getaway.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable
I had read some reviews that the hotel is rundown. This is NOT the case. Everything about the hotel was up to par AND dog friendly AND right on the beach.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Thank you for providing such wonderful review comments and for your perfect “10” rating. We are thrilled that your first time staying with us was such a positive experience and our staff provided you with superior hospitality and our accommodations were clean and comfortable for you. We also offer free access to the Kitty Hawk Pier adjacent to our property and hope you ventured out there as well. The pier provides gorgeous panoramic views and families love it. We will be sure to share your wonderful comments with our team and are delighted you had a relaxing experience. We do hope you will stay with us again the next time you are back in the Outer Banks area.

6/10 Okay

Chester

Traveled with partner
Liked: Cleanliness
Great to have the pier so close
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
We are pleased to read that you both enjoyed our beachfront property here in Kitty Hawk, Chester. We agree that our convenient location at the oceanfront and being adjacent to Kitty Hawk Pier makes us a great destination. Our property is also near many great shopping and dining options which are a big benefit and offer options to guests other than our onsite amenities. Many like having Duck Donuts and Barbeque right across the street too! We hope you and your children had a fantastic time on the beach or while relaxing at our (2) pools. Please come back to be our guests again.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but enjoyed the pool, fire pit, restaurant and bar. Beach is beautiful. Easy to find hotel.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Heidi, please do come back to enjoy our oceanfront location for a longer stay next time as we are the perfect place to be for a relaxing vacation with convenient beach access and tons of great amenities for your use and comfort. Our onsite Aviator Bar and Bistro is also a wonderful asset and offers delicious cocktails and menu options. We do hope you had fun playing in the sand and surf and enjoyed our fabulous ocean views from the observation deck or the Kitty Hawk Pier. We thank you for your patronage and taking the time to rate your recent experience with us while at the oceanfront.

10/10 Excellent

Ronja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Hotel Manager on Sep 13, 2023
Awesome! We truly appreciate your perfect review score of our oceanfront property here in Kitty Hawk! We hope that means our staff provided you with outstanding service and you found your accommodations in excellent condition. We hope you also had the opportunity to dine with us at our Aviator Bar and Bistro as our guests find convenience with having a restaurant onsite when not wanting to leave the hotel. We also offer great amenities for our guests as well, such as an in-room microwave and refrigerator, complimentary Wi-Fi access, both an indoor and seasonal outdoor pool, and free access to the Kitty Hawk Pier located adjacent to our property. Please come back to be our guest again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 13, 2023
It was a pleasure to have you as our guest David, we are delighted that you had a fantastic time in the Outer Banks and are sure you found our oceanfront location relaxing and peaceful. You must have loved the convenience of being so close to the shoreline and our amazing views of the ocean from the observation deck, Pier and private balconies. We look forward to seeing you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 13, 2023
Thank you for choosing us for your travel plans during your 2-night stay here in the Outer Banks! We are happy to see that you liked our staff and the level of service they provided, as well as the quality and cleanliness of our property. We trust you enjoyed our array of amenities, such as our Peloton bikes in the fitness room, our indoor and outdoor pools, and the Kitty Hawk Pier. We truly hope you have many happy memories to look back upon. Your feedback is valued, and we appreciate you taking the time to share it with others. We hope you will stay with us the next time you are back in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 6, 2023
It was our pleasure to have you stay here in the Outer Banks with us Michael and we are delighted to know that you had an excellent time here at Hilton Garden Inn. We are thrilled you enjoyed our fantastic staff, dedication to cleanliness, multitude of useful amenities, and beautiful property nestled in such an amazing location on the beach. We take pride in providing a memorable setting for guests to relax and enjoy themselves and are pleased that you had a wonderful time while with us. Please visit us again soon!