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Reviews of DoubleTree by Hilton Kansas City - Overland Park

4 out of 5
DoubleTree by Hilton Kansas City - Overland Park
10100 College Blvd, Overland Park, KS

Reviews

8.0

Very Good

Rating 10 - Excellent. 388 out of 1001 reviews" "
Rating 8 - Good. 314 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
Elevator service is a problem. Slow and some units not operational. Unruly children using them adds to problem. Hotel was booked and bar closed early while full of customers. Had to park in loading zone because there was no spaces available…
Stayed 3 nights in Apr 2024
Response from Caleb on Apr 17, 2024
Hey William, thanks for taking the time to leave a review and share your feedback with us!

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, friendly staff, very clean and safe.
Stayed 2 nights in Mar 2024
Response from Caleb on Apr 11, 2024
Thanks for the review, Tonya, it was our pleasure to have you!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Caleb on Mar 27, 2024
Thanks for staying with us and thanks for the review Andy!

8/10 Good

Neri

Stayed 2 nights in Mar 2024
Response from Derek on Apr 14, 2024
Thanks for the review, Neri! We will hopefully see you again the next time you're in the area!

10/10 Excellent

Brian

Traveled with family
Liked: Staff & service, property conditions & facilities
The stay was great. It was clean and convenient.
Stayed 1 night in Mar 2024
Response from Derek on Mar 3, 2024
Thanks for the feedback, Brian!

8/10 Good

Matthew

I was satisfied with hotel.
Stayed 4 nights in Feb 2024
Response from Derek on Feb 21, 2024
Thanks for the feedback, Matthew! We hope to see you again soon!

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Derek on Feb 11, 2024
Hello Nicole! Thanks for the 10/10 review! We're glad you enjoyed your stay with us!

10/10 Excellent

Kaymen

Stayed 2 nights in Jan 2024
Response from Derek on Jan 20, 2024
Hi Kaymen! I'm glad your time with us went well! Come back soon for more DoubleTree cookies!

2/10 Terrible

Fausto

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Derek on Jan 20, 2024
I'm sorry to hear you did not enjoy your stay, Fausto. We strive to provide an excellent stay for each one of our guests. If you'd like to discuss your stay in further detail please feel free to reach out!

6/10 Okay

Steven

Traveled with group
Liked: Cleanliness, staff & service
Sub par facility
Service was pretty good but not impressed with the facility. The lobby doors were broken all weekend and had to be left open. With the negative temps that left the lobby and 1st floor freezing cold. Also only two elevators available for a 15 plus floor building made it difficult. The coffee maker in the room was dusty and so were the cups provided so we got coffee elsewhere. the tv also had reception problems so I had to watch the game on my phone. This was not the type of facility I’d expect for a $360.00 bill for two nights.
Stayed 2 nights in Jan 2024
Response from Derek on Jan 16, 2024
Hi Steven, I'm sorry to hear about your stay with us and we are so sorry we didn’t meet your expectations. Please reach out to us if you would like to discuss the issues you had while staying with us in more depth. Thank you for taking the time to leave us a review.

2/10 Terrible

Jose G

Stayed 2 nights in Jan 2024
Response from Derek on Jan 20, 2024
Hello Jose, I'm sorry to hear your stay didn't go well. We hope you consider giving us another opportunity to provide you with an excellent stay in the future.

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front doors don't open you have to slide the automatic doors open and close to enter. No working elevators, main elevators are down so they had guest use the service elevators which both broke while we were there, my child is now terrified of elevators as we were stuck inside for a few mins as it wouldn't go up and the doors wouldn't open back up. Had to take stairs up to the 10th floor which let out outside and it was -7° out. Room was tiny. Pool was extremely steamed up and you could not see 1 ft in front of yourself. Extremely unsafe hotel. No staff to be found to help with anything. I saw some family's walk out to go stay somewhere else. Hotel was not heated in the hallways or lobby.
Stayed 1 night in Jan 2024
Response from Derek on Jan 20, 2024
Hello Kimberly, We're sorry to hear that you had a poor experience at our hotel. We appreciate you taking the time to provide detailed feedback. It will be passed on to management for review. Please contact us directly if you'd like to discuss any further.

6/10 Okay

Casey

Traveled with family
Liked: Cleanliness, staff & service
nye visit
We always do a stay-cation for new years eve with our kids and another family. The man that checked us in was extremely nice and helpful, gave us 4 yummy cookies and some complimentary water (the waters in the room are $3) and started our stay off great! The hotel elevators are being worked on so we had to use the service elevators which was fine but felt a little sketchy. The rooms are standard and clean. The pool was very cold but the kids had fun. The hot tub was luke warm at best with no jets or temp control. There was a sauna we used to warm up a bit but it did not get very warm and the dial was broken. We thought about trying the restaurant but it had fine dining prices and not a soul in the restaurant on new years eve or morning... we ended up not trying it. The hotel was very cold throughout- condensation coming through the windows in our room. The starbucks downstairs was a plus and delicious! Overall, I would probably not repeat a stay here until some updates and repairs were completed but it was just fine for a one night stay!
Stayed 1 night in Dec 2023
Response from Derek on Jan 10, 2024
Hi Casey! We appreciate the detailed feedback! Our elevator repairs will be done shortly and I hope you consider coming back when that happens. I'll also make sure to pass along your feedback regarding the pool area. Thanks again!

8/10 Good

Sarah

Stayed 1 night in Jan 2024
Response from Derek on Jan 10, 2024
Hi Sarah! Thanks for leaving us a review! We hope you enjoyed your time with us (and the cookies)!

4/10 Poor

Aaron

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Derek - Front Office Manager on Jan 10, 2024
Hi Aaron, I'm sorry to hear your stay didn't go too well. Please feel free to reach out if you'd like to discuss your stay in further detail.

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Derek on Jan 4, 2024
Thanks for the review! Come back soon for another DoubleTree cookie! We appreciate you staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Derek on Dec 29, 2023
Hello John! We appreciate the review and we're glad you enjoyed your stay with us! Happy Holidays!

8/10 Good

Anna

Stayed 1 night in Dec 2023
Response from Derek on Dec 29, 2023
Thanks for the feedback Anna! We will hopefully see you again soon for another DoubleTree Cookie!

8/10 Good

Kalynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very nice and easy to work with, hotel was under construction and didn’t know that when booking but wasn’t a huge issue. Great hotel, stayed two years in a row now and will definitely come back again.
Stayed 1 night in Dec 2023
Response from Derek on Dec 29, 2023
Hi Kalynn, thank you for taking the time to provide us feedback. We're glad you will be back to see us! The elevator construction/renovations will be improving very soon! Happy New Year!

8/10 Good

Sharaeh

Business traveler
Liked: Staff & service, room comfort
Valuable review at no extra charge 😉
Positives: proximity to my work, Starbucks coffee, rapid response by hotel engineering, size of the exercise room Needs improvement: I had to pay extra for a room away from elevators—I’ve never had to do pay extra to be away from elevators, bathroom wasn’t all that clean, it’s nice that the hotel has service elevators as backup, but the area in and out of the elevators needs a facelift—for the employees and for hotel guests, IF Hilton cares about the experience.
Stayed 3 nights in Dec 2023
Response from Derek on Dec 29, 2023
Thanks for taking the time to leave us with feedback, Sharaeh! Our corner king rooms are bigger upgraded rooms which do come with a fee. In the future we would be happy to accommodate a room away from the elevators for no extra charge. I'm glad your interactions with the staff were positive. We'll hopefully see you again soon!

10/10 Excellent

Meg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Doubletree standards maintained. Excellent bedding, Crabtree & Evelyn bath products. Warm, delicious cookies upon arrival!
Stayed 1 night in Nov 2023
Response from Derek on Nov 22, 2023
Hi Meg! Thanks for the 5/5 review! We're so glad you enjoyed your stay with us and our delicious cookies! We will hopefully be seeing you again soon!

4/10 Poor

Emily

Stayed 1 night in Nov 2023
Response from Derek on Nov 21, 2023
Hi Emily, I'm sorry to hear your stay with us wasn't excellent. Please feel free to reach out to the front desk manager to discuss your stay further. Thank you.

10/10 Excellent

Gary, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Derek on Nov 7, 2023
Hi Gary, Thanks for the feedback! I'm glad you enjoyed your time at the DoubleTree Kansas City!

8/10 Good

Maggie

Stayed 1 night in Oct 2023
Response from Derek on Nov 17, 2023
Hi Maggie! Thanks for leaving a review for your stay with us! I'm glad everything went well and we will hopefully see you again soon! Happy Holidays from the DoubleTree team!

4/10 Poor

Tara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Derek on Oct 12, 2023
Hi Tara, I'm sorry to hear you didn't enjoy your stay. Please feel free to contact management if you'd like to discuss the issues you experienced in further detail.

6/10 Okay

Cassandra

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Derek on Oct 12, 2023
Hi Cassandra, thanks for the review!

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Derek on Oct 2, 2023
Hi Maria, we appreciate the 10/10 review. I'm so glad you enjoyed your stay at the DoubleTree Overland Park!

8/10 Good

Stephen

Stayed 2 nights in Sep 2023
Response from Derek on Oct 2, 2023
Thanks for the feedback, Stephen! We will hopefully be seeing you again soon!

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel said “newly” updated but definitely still under construction. We had to use work/staff elevators in a dingy, dirty hallway. The one elevator for the entire building was time consuming and crowded Also the room was clean but the bed was very uncomfortable
Stayed 1 night in Sep 2023
Response from Derek on Oct 8, 2023
Hi Patricia, I'm sorry to hear you didn't enjoy your stay with us. Please feel free to contact management and we'd be happy to discuss your stay further.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Derek on Sep 26, 2023
Hi Diane! Thanks for the 10/10 review! I'm glad to hear you enjoyed your stay. Hopefully we'll see you again real soon!

8/10 Good

Emilie

Stayed 1 night in Sep 2023
Response from Derek on Oct 19, 2023
Hi Emilie! We appreciate the review! Come back and see us again soon!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Derek on Sep 11, 2023
Hi Walter, Thank you so much for the feedback! We appreciate you staying with us and look forward to seeing you again!

10/10 Excellent

RICHARD, NEWTON

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Derek on Sep 6, 2023
Thanks for the feedback, Richard! Come back and see us again soon for a warm cookie!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Derek on Sep 6, 2023
Hi Barbara, thanks for taking the time to leave feedback! We appreciate it and I'm glad you enjoyed your stay with us!

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Derek on Aug 26, 2023
Hi Ashley! Thanks for the feedback! We hope you stay with us again soon!

10/10 Excellent

Ashley

Stayed 1 night in Aug 2023
Response from Derek on Sep 20, 2023
Hi Ashely! Thank you so much for the 5/5 review! We're glad to hear you enjoyed your stay!

6/10 Okay

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities
D
Stayed 2 nights in Aug 2023
Response from Derek on Aug 27, 2023
Thank you for the feedback, Jennifer!

4/10 Poor

Carrie

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Derek on Aug 19, 2023
Hi Carrie, I'm sorry to hear you didn't have a good experience. Please consider giving us another opportunity the next time you're in KC so we can provide you with an excellent time! Thank you for your review.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Derek on Aug 13, 2023
Hi Rachel! Thanks for the feedback and 5/5 review! We hope you come back and see us again soon!

10/10 Excellent

SUZANNE, Wellington

Stayed 1 night in Aug 2023
Response from Derek on Sep 6, 2023
Hi Suzanna, thank you so much for your feedback! We appreciate the 5/5 review!

10/10 Excellent

YASAMEEN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Derek on Aug 9, 2023
Thanks for the 10/10 review, Yasameen! We hope you come back for a warm cookie soon!

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Derek on Jul 11, 2023
Hi Lauren! Thanks for the 10/10 review! I'm glad to hear you enjoyed your stay with us!

2/10 Terrible

Cary

Liked: Cleanliness
Disliked: Staff & service
property said "our system is down and you cant check in". Staff was not accommodating until we mentioned we stay frequently at rhis property. Sad, as we have never had issue.
Stayed 1 night in Jul 2023
Response from Derek on Jul 11, 2023
Hi Cary, I apologize for the system issues we were experiencing while you attempted to check-in. We did have our system back online by Noon that day, so hopefully you were not forced to wait too long for your room. We hope you consider giving us another opportunity in the future to provide you with an excellent stay!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Derek on Jun 26, 2023
Hi Kathy! We appreciate the feedback and are glad to hear you enjoyed your stay! Come back for a warm DoubleTree cookie soon!

2/10 Terrible

DanAsia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Derek on Jun 17, 2023
I'm very sorry to learn you did not enjoy your time with us. I hope you consider giving us another chance in the future to improve on that. We appreciate your feedback!

6/10 Okay

Jeff

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Derek on Jun 10, 2023
We appreciate the feedback, Jeff! Come back and see us again soon!

8/10 Good

Kylie

Traveled with family
Liked: Cleanliness, staff & service
The elevators were out of order, so instead of having 4 working elevators, they had 2 rickety service elevators. The stairs leading off the floor went directly outside so if you were trying to save time and use them, you had to walk thru the lobby again to get where you needed to go on the 1st floor. Dining options were expensive, but the pool was great.
Stayed 2 nights in Jun 2023
Response from Derek on Jun 6, 2023
We appreciate the feedback, Kylie! I'm sorry about the elevator renovations that are currently going on. We should be back to normal here soon! Thanks again for providing some thoughts from your stay!

10/10 Excellent

Josie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Derek on Jun 2, 2023
I'm glad you enjoyed your stay at the DoubleTree, Josie! We're looking forward to seeing you again!

6/10 Okay

falissa

Liked: Staff & service
The staff was really nice but the property needs some updating in the restroom areas in the elevators didn’t work 😊
Stayed 3 nights in May 2023
Response from Derek on May 31, 2023
Hi Falissa, thanks for the feedback! We appreciate hearing how we can improve for future guests! We will hopefully see you again soon!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Derek on May 30, 2023
Hi Larry! We appreciate your feedback and are very glad to hear you enjoyed your stay at the DoubleTree Overland Park! We will hopefully be seeing you again soon!