Unfortunately there is construction going on at the property. We were given a room on 2nd floor close to the construction. One of the workers (very congenial and respectful) stated that the exit door near to the stairway on the 2nd floor would not lock at night as they would be relacing the door. I felt that a safety issue. I was already displeased that the room hadn't been cleaned well and floor vacuumed, bathroom floor had footprints on it. I then requested a room change. We were moved to a room in a different part of the hotel. The room was cleaner, floors vacuumed well but the TV didn't work. The very kind person at the front desk talked us through what we had done 3 times and still didn't work. She moved us to another room where again, the TV didn't work. Unfortunaty, the only other option was the first room where I felt unsafe. Again the young woman at the front desk couldn't have vlbeen kinder. I felt very bad for her as this was out of her control. We left as soon as possilbe in the AM. I would not recommend staying at the Eloquence, hopefully it will be better when their renovations are completed. 1 star rating, not worth the headache and stress. We were told that the hotel has a new cable system which has been problematic in some rooms. Not a good scenario.