Ratings based on 291 Verified Reviews

3.6 out of 5
72% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from houston

Desapointed

Posted Aug 23, 2017
We had stayed at this hotel in the past but I don't know if they have changed management the service in general wasn't the same .. Even when I communicated at the front desk the conditions of cleanest in the room it didn't work , however one of the guys who I believe was an assistant manager he tried the first night putting us in a different room but basically was the same.. We didn't have a good experience unfortunately.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
2 out of 5
by A verified traveler from IA

Dirty room, terrible staff attitude

Posted Jul 24, 2017
I was charged extra for being changed rooms due to ours having dirty bedding and the room smelled. Also when I asked to see a confirmation paper the manager gave me serious attitude.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Taylor, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great for a week stay

Posted Jul 10, 2017
Perfect for the price. No extras, but that's sort of what you pay for. The two ladies st the front desk were super friendly and helpful.
Comment from Hotel Management
Jul 12, 2017 by General Manager , Hotel Management
Pamela, thank you for being our guest and for your wonderful feedback! We are delighted to read you liked the outstanding service provided by Front Desk staff and found us to be a good value. Reviews such as yours mean a lot! We look forward to welcoming you back to Extended Stay America - Kansas City - Overland Park - Metcalf Ave. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 23, 2017
First thing I saw was a large spider in the bathtub. Not something that makes you feel good about sleeping there.
Comment from Hotel Management
Jun 26, 2017 by General Manager , Hotel Management
We are extremely sorry for the issues you encountered in your room which made your stay disappointing. Although we make efforts to be perfect, sometimes we fall short. I will be sure to share your concerns with my housekeeping team in an effort to improve our performance from this point forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Hotel OK

Posted Jun 20, 2017 on Hotels
Our experience was OK with the exception of a couple of things. The room was adequate with comfortable recliner, bed was comfortable, pillows not so much. The location was near our family and convenient to restaurants and to the interstate.. We unfortunately had a room next to the balcony to the lobby and we could hear voices and the banging of the lobby door every time someone came in. Finally at 12:30 AM we turned on our air unit fan to try and drown out the frequent door banging. The "Free Continental Breakfast" described as "Grab and Go" at check in consisted of packaged granola bars and instant oatmeal packets with hot water and two pots of coffee that were both empty..
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you were comfortable here and that our location worked well for your needs. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. We also appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
by Detra

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Detra, thank you for being our guest. We appreciate you choosing Extended Stay America - Kansas City - Overland Park - Metcalf Ave. It was a pleasure hosting you, and we hope to welcome you again soon. Sincerely, General Manager
2 out of 5
by Damon

Posted Jun 19, 2017 on Hotels
This place was infested with ants!
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Damon, thank you for your review. We apologize for the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. We have our pest control company scheduled to check and treat the room immediately. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
5 out of 5
by Matthew

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Matthew, thank you for choosing to stay with us and taking the time to give your rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. We hope to see you again soon at Extended Stay America - Kansas City - Overland Park - Metcalf Ave. Sincerely, General Manager
4 out of 5
by Lisa

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you for sharing your kind rating regarding your stay at Extended Stay America - Kansas City - Overland Park - Metcalf Ave. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by Roberto from Arkansas

bad management

Posted Jun 14, 2017 on Hotels
gm checked us in and not friendly at all, he didn't even gave us directions to our room. Also the room was dirty, when I checked out I was going to say something to the person but she didn't even asked how was our stay, location is great but don't expect great service
Comment from Hotel Management
Jun 17, 2017 by Manager, Hotel Management
Roberto, Thank you for your honest review. I am very sorry to hear about the service you received during your stay with us. We are always looking for ways that we can improve and we will certainly use your experience as one for us to build on. I do hope that you will give us another try when you return to the Overland Park area. General Manager