Ratings based on 407 Verified Reviews

3.3 out of 5
54% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Dec 8, 2017
It was the best stay ever. The other motels sucked
Comment from Hotel Management
Dec 8, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with all the aspects of our hotel. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Nice clean Hotel

Posted Nov 20, 2017
Nything fancy, but everything was nice and clean and fairly updated. Staff was pleasant and helpful.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We will be sure to share your compliments with our entire team for a job well done! It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel price is right

Posted Nov 15, 2017
Has all the basics, ref, stove, microwave, price was right, clean
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thanks for the feedback. We are glad to read you liked the value we offer and facilities were adequate to your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Fine for one night

Posted Oct 22, 2017
OK, needs safty shower bars installed, also they do not provide coffee maker or hair dryers in the room.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Thank you for choosing us for your overnight stay. We are glad your overall visit was pleasant, but we are sorry for not meeting your expectations with regard to our amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and all in-room amenities. These items are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
by A verified traveler from hutchinson

Posted Oct 2, 2017
There was trash in the room that had not been taken out in days or weeks. It had stunk the room up terrible. Bathtub had a big wad of hair in the drain. It was disgusting.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Tina, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lowell, AR

Relaxing

Posted Sep 18, 2017
Pros: The fact it had a kitchen.
Cons: Better grab - n- go breakfast. More of a variety.
Location: Convention center, Town Center, lots of shopping areas, golf, etc. Get place to just relax, have fun or business.
Just what I wanted, a peaceful place away from that was like home. I could cook if I wanted to and just stay in and relax. The staff was friendly, rooms clean and no problems at all.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Kim, thank you for sharing your wonderful review of Extended Stay America. We are delighted to read you loved the kitchenette in your room and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by Chris

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017 by Manager, Hotel Management
Chris, it is nice to read that your stay with us was enjoyable on some levels. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future visit. Sincerely, General Manager
5 out of 5
by Attraisel

Good place to stay for a short visit or longer one

Posted Aug 30, 2017 on Hotels
Clean, and great location.
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Attraisel, thank you for sharing your experience at Extended Stay America. We are delighted to know you loved the convenience of our location and were impressed with our clean environment. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
2 out of 5
by Mark

Not worth the price.

Posted Aug 26, 2017 on Hotels
The sheets smelled of smoke even though it was a non smoking room. The mattress was uncomfortable. gate bathroom was old and felt unclean. The description said "free breakfast" but there were only prepackaged snack foods available. Considering the price, this hotel was NOT worth it.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Mark, I apologize for not providing the stay you expected from us. We regret the inconvenience caused and apologize for the issues you encountered with your room and our grab-and-go breakfast. We have shared your concerns with the housekeeping and breakfast team so as to make the necessary changes. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, General Manager
1 out of 5
by A verified traveler

Not Good!!

Posted Aug 23, 2017
The first room they put has in the toilet didn't work so we had to move to another room that had cockroaches in it and a full bed!! The first room had a king bed!! Would let everyone I know never to book through Expedia again and never stay at an extended stay!! Awful!!
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. We also regret the inconvenience this caused. Thank you for bringing this to my attention. We hope you will give us another chance to serve you better in the future.    Sincerely, General Manager