Ratings based on 311 Verified Reviews

3.0 out of 5
57% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from springfield, MO

Posted Jan 15, 2018
I reserved a king size bed and got a queen size instead. There was a water leak in the bathroom, and the floor was constantly wet.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Laila, we are sorry that we failed to accommodate you with the room of your choice and regret the issues you encountered in your room. We have shared your feedback with our maintenance team to check and fix it immediately. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from overland park ks

ADA Law

Posted Dec 22, 2017
Broke federal ADA law.Will not ever stay at one again.
Comment from Hotel Management
Dec 24, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is at good spot, easy to get to it

Posted Nov 20, 2017
Hotel is located in good place, just need to put out there no breakfast,
Comment from Hotel Management
Nov 21, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location was perfect for your needs. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Murray Hill, NJ

Convenient but disappointing

Posted Nov 15, 2017
There appears to be only one person running the place. Front desk was friendly. It needs to be renovated badly. The remote had no batteries, half the lamps did not work. A towel that was on the Hallway floor stayed there for 2 days. Luckily I had no intention to use the kitchen because there were no utensils. There were no hangers in the closest. People were sitting on the floor in the hallway. I slept with the light on for security purposes.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management , Hotel Management
Bob, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Staff friendly

Posted Nov 5, 2017
Our room had a studio kitchen that online stated was stocked but didn’t have anything, not even a coffee pot. Got a cup of coffee from front breakfast counter and there was a dead bug in my cup after pouring. Someone near was smoking heavily and it smelled up our room the entire time. Not a very clean place. Will not be back
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel the location was perfect

Posted Oct 24, 2017
The receptionist had a smile, explained the process of checking in and where to find all that we needed. Housekeeping Staff in the building, but did not collect trash from our room was overflowing. Overall the hotel was clean, quite would definitely stay there again!!
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
2 out of 5
by Carol

Posted Oct 19, 2017 on Hotels
Very out dated and not very clean at all. Would not recommend this hotel.
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Carol, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and regret the inconvenience you encountered while here. We have shared your comments with our housekeeping staff so that they will be more diligent in their efforts. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
1 out of 5
by Clark

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Manager, Hotel Management
Clark, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
The breakfast was not as expected. I did like that we could open the windows for fresh air though!
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Thank you for your visit. Although you had an overall good stay, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. Please give us another chance to make a better impression on your next visit to our area. Sincerely, Hotel Management