Ratings based on 2,699 Verified Reviews

3.8 out of 5
78% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Location. Nice and quiet.

Posted Jan 22, 2018
Had a good stay on our way to Texas. The area was nice and quiet. The hotel staff was friendly and helpful.
Comment from Hotel Management
Jan 23, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you staying with us in Overland Park, Kansas. We are so pleased you found the place to be inviting. We hope you stay with us on another trip in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, OK

Convenient location in Overland Park

Posted Jan 19, 2018
Pros: Location, staff and convenience
This hotel has an excellent staff who always seems willing to help. The rooms are always clean and stocked, the breakfast is very good, but more importantly, consistent. Check-in is easy and they have a small convenience store that is handy when you don't want to get out for a simple snack..
Comment from Hotel Management
Jan 19, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you so very much for the kind words! We can not express how much we are appreciative of your five star review! Thank you again! We hope you come back soon and enjoy your stay again.
3 out of 5
by A verified traveler from Wichita

Hoping for R & R

Posted Jan 18, 2018
Pros: Rate, size of rooms, fireplace and breakfast
Cons: Post instructions for thermostat in room Add hand rail in bathtub area Customer service
Location: Easy to find off interstate highway. Two restaurants within walking distance across street. Grocery store mini malls within a mile or so.
Room was really nice and clean. Loved walking into room with fireplace lit and inviting. Visit went down from there. Lack of interest for assistance from staff except for man working breakfast area. Room was cold. The thermostat read 80 but only blowed cool air. We ended up turning it off and back on twice and it started to warm up but it didn't last. Next had a chirping noise. Originally thought was the smoke alarm. Called front desk who stated maintenance guy was gone but I could try to change batteries. Discovered it was not the smoke alarm but the carbon monoxide detector. Went to front desk obtained batteries which didn't fix problem. Asked to replace unit and said they didn't have any. They would send the maintenance person the next day. The next day it snowed. Advised different person at front desk of issue who stated he would send someone out but no one came to check /replace the detector. I was amazed at the lack of concern. Winter time may not be the best time to stay here. There is only one place for ice which is off from the front lobby. Rooms are in outside buildings so you will need to drive or walk to front of hotel to enter breakfast area. The stay was disappointing.
Comment from Hotel Management
Jan 22, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you for your review. Thank you also for your candor. We are looking into the extent of the concerns you brought up. We apologize for the low quality of your stay. We will use these insights to deliver better service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from op

Great

Posted Jan 16, 2018
Love this hotel quite safe rooms are clean and big aswell as the bathroom with big tub finally there breakfast you can't beat it best warm Buffet best selection
Comment from Hotel Management
Jan 16, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guest to feel like our hotel is their home away from home. I'm happy to see that you found our staff accommodating and happy. I will make sure to pass this on to our Staff so they can get the recognition they deserve that motivates them to continue delivering excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ne

Close to shopping

Posted Jan 16, 2018
Great breakfast and easy to get to and friendly staff
Comment from Hotel Management
Jan 16, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guest to feel like our hotel is their home away from home. I'm happy to see that you found our staff accommodating and happy. I will make sure to pass this on to our Staff so they can get the recognition they deserve that motivates them to continue delivering excellent customer service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but.....

Posted Jan 13, 2018
Stayed here for years. Great price. It is just to the point where the place needs a renovation...it’s 20 plus years old...it’s just very dated and worn. Also, just wondering, while lying in the bed, how do you get a paint stain of a boot print on the ceiling??
Comment from Hotel Management
Jan 16, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you for your feedback. Yes, the area is a nice safe area in Kansas City. We are working to upgrade the hotel. We did not meet you expectations and for that we apologize. We strive every day to improve. We will address your comments to become better. We do hope to see you again in the future to give us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Nice hotel, convenient location.

Posted Jan 11, 2018
Pros: Staff nice, location good and facility clean.
Staff friendly and informative. Location convenient. Facility nice.
Comment from Hotel Management
Jan 16, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guest to feel like our hotel is their home away from home. I'm happy to see that you found our staff accommodating and happy. I will make sure to pass this on to our Staff so they can get the recognition they deserve that motivates them to continue delivering excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Really nice rooms. Huge closet & washroom.

Posted Jan 8, 2018
Pros: Large closet, and washroom. Comfortable bed. Fridge and microwave. Complimentary breakfast. Affordable rates. Allows pets.
The walk in closet was unexpected, but a pleasant surprise. Huge washroom with a spacious tub/shower. The bed was comfortable, but the pillows a little too squishy for me personally. Not a suite with a seperate bedroom, but still had the microwave, fridge, and complimentary breakfast. Also a really low pet deposit (under $20).
Comment from Hotel Management
Jan 9, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you for staying with us! We hope you return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from overland park, ks

Nice and close to everything.

Posted Jan 6, 2018
Check in was easy. Set up like apartment building so there is parking next to where your room is.
Comment from Hotel Management
Jan 8, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you for booking with us and giving us a wonderful 5 star review! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from alabama

nice, close to location for event

Posted Jan 5, 2018
Pros: whyndam memeber
Cons: outside cleanliness
Location: weddin g
pleasant, close to event, would use again.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Jan 5, 2018 by Hawthorn Suites Guest Relations Manager , Hotel Management
Thank you for staying with us! We are thankful for your four star review. We hope to see you again!