Ratings based on 450 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from St. Louis, MO
Very nice and very clean hotelPosted Jul 16, 2017
Pros: The staff was welcoming and courteous. You could tell the hotel was clean from the minute you entered the lobby to when you entered your room.
Cons: Clean the rooms earlier. One day we left early, room never was cleaned. We put out the do not disturb upon returning, may have been our fault on that.
From the minute we walked into the lobby we knew we made a great choice in picking this hotel. It was tastefully decorated plus there was complimentary ice water and iced tea as you entered which was very nice since it was in the middle of summer in Overland Park, KS. We were greeted promptly and warmly by the front desk employees, check-in only took a couple of minutes and we were off to our room. The room was very clean (even the bathroom which tends to really reveal the cleanliness of a hotel in my eyes), beds were comfortable and we had a mini fridge and microwave in the room. We weren't there long enough to take advantage of the indoor pool or hot tub, but we did walk through that area and they looked clean plus there was easy access to enter the pool. As someone with difficulty walking, it was good to know I could have easily entered and exited the pool easily. There were plenty of restaurants close by to choose from also. Last year we stayed at a different hotel and weren't very happy with it. This time it was a totally different experience...no more looking around for hotels when going to Overland Park--this will be our go-to from now on!
for Familiesby A verified traveler
Good location for visiting family in Prairie VillPosted Jul 12, 2017
Cons: Train cleaning staff to put four creams for coffee in each room,
This hotel is close to Pairie Village and Leawood where family members live. It is an easy drive to their homes and to many great restaurants.
for Everyoneby A verified traveler
Very nice but one problemPosted Jul 4, 2017
Pros: Friendly and helpful staff. Cookies and fresh ice water and tea in the lobby. Very comfortable mattress.
Cons: The air conditioning thermostat or air conditioning functioning.
Location: Off of Nall Avenue. Easy access to the area.
The staff was especially nice and the facilities were lovely and well kept. The thermostat in my room was either broken or too complex for me too figure out. I called for assistance, was given directions which did not help. I could turn it on and off but could not control the temperature. This was a problem the second night of my stay when the outdoor temperature was quite warm.
by A verified traveler
mediocrePosted May 19, 2017 on Hotels
Hotel was pretty mediocre for the price. Breakfast was not included and was very expensive for the quality.
for Everyoneby A verified traveler from Rochester, MN
Beautiful lobby, great location, good restaurant.Posted May 16, 2017
I have stayed here multiple times and always enjoy it.
Posted Apr 30, 2017 on Hotels
Nice Stay.Posted Apr 24, 2017 on Hotels
Nice place area was good too.
Noisy room, breakfast area unclean.Posted Apr 19, 2017 on Hotels
The amount of noise in the room from the nearby ventilation system was like having a swamp fan boat outside of the window all night. Absolutely terrible nights sleep because of it. A dirty plate from a previous guest was outside my room on arrival and was still there the next day on departure. The breakfast area still had food residue all over the floor at 2pm.
Good hotel for the pricePosted Apr 19, 2017 on Hotels
Standard Hilton Garden Inn Quality - met my expectations.
Posted Apr 9, 2017 on Hotels