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Reviews of Hyatt Place Kansas City/Overland Park/Metcalf

3 out of 5
Hyatt Place Kansas City/Overland Park/Metcalf
6801 W 112th St, Overland Park, KS

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ronald

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Emergency exit doors were locked three separate times. When staff was told, they did not care. They do not care about your families safety at this facility.
Stayed 1 night in Apr 2024
Response from Anthony C on Apr 16, 2024
Dear Ronald,Thank you for filling out our guest survey. We are sincerely sorry for any inconvenience during your stay. We took note of the issue with the exit door on Saturday once we were informed and we are working to get it fixed immediately. We do hope everything else was to your liking. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day. Sincerely,Anthony Carroll Assistant General Manager

6/10 Okay

vincent

They were doing construction inside an outside of hotel so it was noisy and not pleasant to look at
Stayed 2 nights in Apr 2024
Response from Anthony C on Apr 16, 2024
Dear Vincent, Thank you for filling out our guest review. We are sincerely sorry for any inconvenience construction may have caused during your stay. Your review has been noted and we will do everything we can to rectify the situation. We hope everything else was to your liking. We hope to see you again in the future once our renovations are complete. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Mar 2024
Response from Anthony C on Apr 16, 2024
Dear Danny, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

Larry, San Gabriel

Traveled with group
Liked: Staff & service, amenities
The property was being remodeled and noisy at times. The ac/heater did not work and I needed to be moved to a different room.
Stayed 3 nights in Apr 2024
Response from Anthony C on Apr 10, 2024
Dear Larry, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony CarrollAssistant General Manager

4/10 Poor

Kara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anthony C on Apr 10, 2024
Dear Kara,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony CarrollAssistant General Manager

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. Clean and great staff.
Stayed 1 night in Apr 2024
Response from Anthony C on Apr 8, 2024
Dear Sue, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Anthony C on Apr 8, 2024
Dear Johnnie,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Valeria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Super clean room, kind and helpful staff and delicious breakfast!
Stayed 1 night in Mar 2024
Response from Anthony C on Apr 8, 2024
Dear Valeria,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll

2/10 Terrible

Scott

Business traveler
Disliked: Amenities, property conditions & facilities
There was construction going on that was never disclosed
Stayed 2 nights in Apr 2024
Response from Anthony Carroll on Apr 3, 2024
Dear Scott, Thank you for filling out our guest survey. We are sincerely sorry for the miscommunication about our renovations. Our renovations are posted on all our websites for more information. We do hope everything else was to your liking. If you have any further questions or concerns, please feel free to give us a call us anytime. We hope to see you again in the future once our renovations are complete. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely, Anthony Carroll Assistant General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
Overall, the room was very nice. The heating unit in our room made a loud squeaky noise when the heat turned off for about 5 seconds. I told the front desk when I checked out. They had one of the best hotel breakfasts I've ever had.
Stayed 3 nights in Mar 2024
Response from Anthony Carroll on Mar 31, 2024
Dear Michael, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

4/10 Poor

Kirk

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Front Desk personnel were pleasant, but due to heavy Indian accent were next to impossible to understand. Not a good first impression. 2. When Verizon service became unavailable, I switched to using the landline phone in the room to conduct business. The front desk couldn't not figure out how to transfer an incoming call to my room. 3. The closet was so shallow that the only way the hangers would fit was at a 45 degree angle. Also, the right side of the closet did not have direct access due to a wall. Horrible design flaw. 4. The room only had a shower (no tub), and was in such a small space that you could not place the floor mat down until the door was closed, and it had to be picked up before you could open the door. Another horrible design flaw. 5. The floor vent HVAC system under the window was less than 1 foot from the bed, making it very awkward to get in and out of bed from that side. Strike three design flaw. 6. Made coffee in the room (only one regular coffee pod available), and the first sip had an overwhelming taste of mold. Immediately dumped the remaining down the sink. Hard to believe that this property is allowed to carry the Hyatt name. Will not be back.
Stayed 1 night in Mar 2024
Response from Anthony Carrol on Mar 28, 2024
Dear Kirk, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

Paul B

Traveled with partner
Had remodeling going on but didn’t really affect our stay. Breakfast was good quiet nights, staff very nice and accommodating.
Stayed 3 nights in Mar 2024
Response from Anthony Carroll on Mar 28, 2024
Dear Paul B,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful day.Sincerely, Anthony Carroll

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 27, 2024
Dear Michael,Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. They were remodeling parts of the hotel and were managing it so it was a minimal interruption. Very nice place to stay and will definitely stay here again.
Response from Anthony Carroll on Mar 27, 2024
Dear Ken, Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Farhan, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and hospitable staff members. Easy check in and check out process. Room was clean and comfortable. Will definitely book a room at Hyatt again!
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 27, 2024
Dear Farhan,Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

David, Joplin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay just outside of KC. Very reasonable rates compared to other hotels in the area.
Stayed 1 night in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear David,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

8/10 Good

Parul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and responded immediately to any questions.
Stayed 3 nights in Mar 2024
Response from Anthony Carroll on Mar 27, 2024
Dear Parul, Thank you for filling out our guest survey. Your kind words are greatly appreciated and will be celebrated among our staff. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us in the upcoming future. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have an amazing rest of your day.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was superb!
Stayed 5 nights in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear Vernon,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

6/10 Okay

Jasmine

Stayed 1 night in Mar 2024
Response from Anthony C on Apr 8, 2024
Dear Jasmine,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Anthony CarrollAssistant General Manager

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2024
Response from Anthony C on Apr 8, 2024
Dear Jacob, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Debby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at check in. They are renovating so that was apparent by the dumpster and areas of hotel but it was a great stay. Breakfast was delicious and lots of variety!
Stayed 1 night in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear Debby,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was a good experience. Room,staff,location was good. The property is under a remodel, but the completed parts are very good.
Stayed 2 nights in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear Michael,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Excellent

Ayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay- the property is under construction so there was some dust and such from that but the room was clean and there wasn't any noise that I noticed from the construction. Beds were comfortable, rooms were spacious, staff was very nice and helpful, breakfast was well stocked and good. Location was very quiet, about 20 minutes into KC without traffic. Would definitely stay again with or without construction.
Stayed 1 night in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear Ayla,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Excellent

Journey

Liked: Amenities
Disliked: Staff & service
The rooms had sharp things poking out of the carpet and the wall was lifting in one spot in tbe room, desk people were alright breakfast was amazing. Wish rates were cheaper since the hotel is under renovations and couldn’t even tell us that in the description
Stayed 2 nights in Mar 2024
Response from Anthony C on Mar 19, 2024
Dear Journey,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near futureSincerely,Anthony CarrollAssistant General Manager

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all nice and welcoming, the hotel itself was quiet and they were very accommodating.
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Natalie,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

8/10 Good

Zachary

Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 31, 2024
Dear Zachary, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Kim,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

4/10 Poor

Brianne

Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is currently under overhaul construction. This should be explained before booking so you have the option to decline. If you intend to rest during the day hours, or have your children rest, it is impossible. The noise level from construction is unacceptable. The parking is also limited due to construction equipment. The staff was friendly. However, the phones do not work to call down to request any assistance from staff or to make housekeeping requests. I was not given a reduced rate due to the construction nor was I informed of the construction to make an informed decision. It was unfortunately a bad experience.
Stayed 3 nights in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Brianne,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. We are sincerely sorry for any inconvenience construction caused during your stay. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

Kurt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel was in the middle of renovations so there was a lot of unfinished rooms and hallways and portions of the building were covered in plastic. Not a problem but it would have been nice to know ahead of time.
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Kurt,Thank you for completing our Guest Survey regarding your recent stay at our hotel. We are sorry for any inconvenience construction may have caused. We have more information about our reservations on our website. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Excellent

DENIZ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Deniz,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed while the hotel was under renovations. They still kept the property tidy, staff was super friendly, and it was quiet in the evenings.
Stayed 3 nights in Feb 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Sandy, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness
All good
Stayed 1 night in Mar 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Frank, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Sincerely, Anthony CarrollAssistant General Manager

6/10 Okay

Melinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Carroll on Mar 13, 2024
Dear Melinda, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Sincerely,Anthony Carroll Assistant General Manager

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction was not explained to me before checking in...
Stayed 1 night in Feb 2024
Response from Anthony Carroll on Feb 28, 2024
Dear Kevin, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for any inconvenience the construction may have caused during your stay. We hope to see you during your next visit. If I can provide any assistance, please contact me directly. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf.Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Jonathan

Stayed 5 nights in Feb 2024
Response from Anthony C on Mar 20, 2024
Dear Jonathan, Thank you for filling out our guest survey. We appreciate your kind review. We hope everything was to your liking. If you have any further questions or concerns, please feel free to call us anytime. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have ana amazing rest of your day. Sincerely, Anthony Carroll Assistant General Manager

10/10 Excellent

Clinton, Ozark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Carroll on Feb 25, 2024
Dear Clinton, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. Sincerely,Anthony CarrollAssistant General Manager

10/10 Excellent

Wyatt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very professional
Stayed 2 nights in Feb 2024
Response from Anthony Carroll on Feb 25, 2024
Dear Wyatt, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Anthony CarrollAssistant General Manager

4/10 Poor

Jacalyn

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Anthony Carroll on Feb 20, 2024
Dear Jacalyn,Thank you for filling out our guest survey. You're feedback is extremely important to us. We understand your stay with us wasn't to your liking. If there is anything we can improve on, please feel to call us anytime. We hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

james

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location for shopping and business in Overland Park and the area. As noted elsewhere the property is being renovated with a temporary registration desk and breakfst area. Other than that the room was excellent, very clean, comfortable and well appointed. Our room was up on the 4th floor, quiet. Front desk staf was friendly and efficient.
Stayed 1 night in Feb 2024
Response from Anthony Carroll on Feb 20, 2024
Dear James,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

6/10 Okay

Donald

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When I booked I was not made aware of construction-renovation. However…room rate likely discounted for that reason. Room was superb and first class. Probably too expensive after renovation.
Stayed 6 nights in Dec 2023
Response from Anthony Carroll on Feb 20, 2024
Dear Donald,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony CarrollAssistant General Manager

2/10 Terrible

Naama

Business traveler
Flight incoming to KC was canceled due to snow storm and hotel would not issue a refund nor a credit.
Stayed 1 night in Feb 2024
Response from Anthony Carroll on Feb 20, 2024
Dear Naama, Thank you for filling out our guest survey. You're feedback is extremely important to us. We understand your stay with us wasn't to your liking. If there is anything we can improve on, please feel to call us anytime. We hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

Sylvain

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the room nice and clean.!didn’t like the fact they lobby was on construction and the didn’t notify customers in advance.
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Sylvain,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Jennifer

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a big room for a nice price. It was conveniently located to everything I needed in the area. Staff was super friendly and aswered any questions we had.
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Jennifer,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, especially with the construction going on. Staff was friendly, breakfast was great, room was clean
Stayed 2 nights in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Sarah,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Quaira, Tacoma

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Quaira,Thank you for filling out our guest survey. You're feedback is extremely important to us. We hope everything was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

8/10 Good

mojtaba

Traveled with family and small children
Liked: Staff & service
The carpet was dirty. The sink was outside of bathroom.
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Guest,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

4/10 Poor

Erin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was under construction, walked thru halls of messy drywall to get to lobby. Bed sheets to the pull out couch had a yellow stain. One of the lights didn’t work. Bathroom was super small. The only good part was I thought the breakfast was good.
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Erin, Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As of Feb 2024, this property is under construction. Other than the normal discombobulation that construction causes, our stay was good. Breakfast was yummy, the staff was very kind and helpful, and our room was clean and quiet. This Hyatt will look very nice once the remodel is done.
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Christine,Thank you for filling out our guest survey. You're feedback is extremely important to us. We are sincerely sorry for any inconvenience our construction may have caused. However, we hope everything else was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Brandi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the property is going through renovations, they keep the areas clean and dust free. The staff was extremely helpful and kind. I would definitely come back.
Stayed 2 nights in Feb 2024
Response from Anthony C on Feb 14, 2024
Dear Brandi,Thank you for filling out our guest survey. You're feedback is extremely important to us. We hope everything was to your liking and hope to see you again in the future. Thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day. Sincerely,Anthony Carroll Assistant General Manager

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Anthony C on Feb 7, 2024
Dear Jake, Thank you for filling out our guest survey. We hope everything was to your liking but if there is anything we can do to improve, please feel free to call us anytime. We hope to see you again in the future and thank you for choosing the Hyatt Place in Kansas City / Overland Park / Metcalf. I hope you have a wonderful rest of your day.Sincerely,Anthony Carroll Assistant General Manager