Ratings based on 27 Verified Reviews

3.5 out of 5
67% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from US

Posted Dec 2, 2016
All of the staff was very nice, helpful. The water park was nice. I thought the hotel needed updating. Towels, hide a bed, xtra roll a bed, carpet. The room was clean. The bed comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
Nice location for restaurant choices. Exercise room was good except that it had a portable AC That didn't adequately cool the room .
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff was wonderful and super helpful!

Posted Oct 17, 2016
Pros: Waterpark is great. The kids loved the slides
Cons: nothing
Room was very clean and comfortable! Staff was super helpful with getting us what we needed for the pool party. Room service was fast and convenient.
Comment from Hotel Management
Oct 18, 2016 by Kyle, Hotel Management
Thank you so much for taking the time to let us know about your stay, we are so glad to hear that you enjoyed everything from our water park to the room service. And we are happy to hear how much of a difference our staff made, hope to see you soon!
2 out of 5
by A verified traveler

No Hot water to take a shower. Pool was dirty

Posted Oct 10, 2016
Pros: beds were comfy
Cons: outdated not hot water dirty pool
Location: Outlet mall. Cabellas and good places to eat
We took our kids on a weekend trip and we wanted to shower before going to dinner but there was no hot water. We were on the 2nd floor and when I called the front desk he said that sometimes it takes a while to get the hot water to the rooms and to run the water about 10 to 15 minutes Really !! WOW !!! This use to be a nice place but it needs updating and help The pool was dirty and the Hot tub was broke.
Comment from Hotel Management
Oct 18, 2016 by Kyle, Hotel Management
Dan, Thank you so much for taking the time to let us know about your stay, first and foremost however I would like to apologize for the issues you have brought up. I will definitely look into the issue with the hot water heaters and speak with the water park staff. Also we are hoping to be able to update quite a bit here soon.
3 out of 5
by A verified traveler

Not what I expected for the price

Posted Sep 22, 2016
Bed had hollows. Cooling system was older and wouldn't keep a good temperature. Bathrooms hadn't been updated nicely. Poor water pressure. There was a half empty alcoholic beverage on the railing in the elevator. I expected far more for what I paid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pit stop on the way home from Canada

Posted Aug 8, 2016
All around Good experience, comfy beds, a little noisy because we had kids running around above us. Double Queen room but only had two sets of linens. . . ?!?
Comment from Hotel Management
Aug 11, 2016 by Kyle, Hotel Management
Thank you for taking the time to let us know about your stay, while we wish there had not been any issues while you were with us we are happy to hear that you enjoyed your time nonetheless. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Baraboo, WI

Good overall

Posted May 11, 2016
The hotel was clean and had the amenities we wanted. Room setup was a little odd, as tv was on left side of the room above the fridge. Exhaust fan in bathroom was not working. Restaurant was okay. Water park was good for kids under 10, but was only open for six hours of our stay. Price was about right.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City Iowa

Great 1 night stop over

Posted Apr 11, 2016
Just used this hotel as a 1 night stop over on our way to Minneapolis. The water park is what brought us here. For the price this hotel it forsure worth it. The location is great.
Comment from Hotel Management
Apr 13, 2016 by Kyle, Hotel Management
Linda, Thank you for staying with us and letting us know about your stay, we are glad you enjoyed your brief stop on your way to the cities and we hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2016
Cons: Room 324 drain in tub needs to be looked at.
Location: Great location. We did not take advantage of surrounding attractions but may be back.
The only bad thing was the drain in the tub did not drain very well so when showering you stood in the dirty water. It was not pleasing, not that it was super dirty its just nice to have the water drain as you shower. Otherwise the room was great and the pool was fun for my son. We enjoyed our stay. Also the waitress we had Wed morning for our breakfast was AWESOME! Very pleasant and seems to love her job! Our waitress for dinner was also great! Very nice. Food was great in the 43rd St Grill.
Comment from Hotel Management
Apr 13, 2016 by Kyle, Hotel Management
Thank you so much for choosing to stay with us and taking the time to let us know about your stay. We appreciate the feedback very much. We are also glad to hear your waitress was wonderful, we hope to see you again!
3 out of 5
by A verified traveler

Great Hotel water park lacking

Posted Jan 3, 2016
Pros: The food, hotel staff, game room
Cons: Enforce water park rules, fix pool temperature
Location: There was some shopping, dining nearby. It is about a hour from the Mall of America. Close to the expressway.
We had a wonderful stay at the hotel. The staff was friendly and helpful. Our room was comfortable and kept clean. When the hotel got busy the hallways got noisy late at night and early am. I suppose that is to be expected at a family friendly place. The room service/ restaurant was good and the staff was friendly. It was nice with the cold weather to order in or go to the lobby to grab some snacks. The water park could really use some help. The pool with the basketball was cold everyday except for the last day. The hot tub often was a kiddie pool and only once was something done. Many times after voicing my concerns did it fill back up with kids. I had to just settle back into the room for a hot bath though my last night there had lukewarm bath water.. At one point the lifeguard wasn't paying attention to the water park just to pretty girls. This went on for a good 10-15 mins. We skipped a day of going to the water park due to the cold pool and not being able to enjoy the hot tub. I'm not sure with all the problems with the water park area if I would come back. It was multiple days that the water park had the issues I mentioned. The final day the basketball pool seemed warmer but again the hot tub was a kiddie pool so left with out one last dip. The hotel itself was wonderful.