It was okay for the price....
Posted Jan 3, 2015 on Hotels
This resort is in need of some TLC. Difficult to do since the resort management doesn't take responsibility for items in your condo, as they are privately owned.
We had 7 spatula's, not one mixing bowl. No oven mitts. gross looking pots, pans and cookie sheets. We found a few glasses and a frying pan that still had 'food' left on it. It clearly wasn't cleaned. Although it is the responsibility of the last occupants to run the dishwasher and clean all dishes etc, I would have expected that dishes would be checked after each visit to ensure everything was cleaned.
Paint was peeling in bathrooms and some of the cabinets in the kitchen were coming apart. There was no storage for food in any of the cupboards.
Although the room description said that it would sleep 6 - as it did have 2 pull out couches - you would have to rearrange the room in order to open both beds out. However, I slept on the pull out couch one night and had several springs poking me all over. Even my 80 lbs child complained of aches from sleeping on the couch.
Another let down was that on the resort home webpage, there was a picture of two children swimming in the pool in the winter time. I should have been more diligent and read the fine print, the pool isn't open in the winter time. I saw this as false advertising.
Mountain Springs was okay for the price (the discounted price I got through Hotels.com) I think I would try another place to stay next time we are at Blue Mountain.
Comment from Hotel Management
Mar 7, 2015 by Customer Relations, Hotel Management
Dear Colleen, thank you for your feedback.
We just wanted to clarify that only type of room that we advertise on hotels.com is a studio condo which consists of one queen bed and one sofa bed and one bathroom. Since you indicated that you are bringing children, you were situated in two level condo with two bathrooms as compliments of the hotel. We will double check pictures posted as pool is only open in summer months as it was not energy efficient to keep it open in winter months. We do have outdoor hot tub on site that is open year round. We hope you enjoyed activities and that you had a chance to visit our new restaurant. Thank you