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Reviews of Comfort Inn Henderson

2.5 out of 5
Comfort Inn Henderson
2820 Us Highway 41 N, Henderson, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 94 out of 230 reviews" "
Rating 8 - Good. 81 out of 230 reviews" "
Rating 6 - Okay. 36 out of 230 reviews" "
Rating 4 - Poor. 9 out of 230 reviews" "
Rating 2 - Terrible. 10 out of 230 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service
Good staff. Refrigerator didn’t cool well. Coffee maker in restroom
Stayed 2 nights in Apr 2024

6/10 Okay

Mohamed

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cindy on Mar 27, 2024
Thank you for taking time to review our hotel.

6/10 Okay

anil

Stayed 1 night in Dec 2023
Response from Cindy on Jan 3, 2024
Thank you for taking time to review our hotel. Please let us know what we did wrong with your stay. We hope to address any issues you may have.

10/10 Excellent

Betsy, ROCHESTER

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things I would comment on- the breakfast was cold. (Eegs were cold) and there was no milk for cereal. I had a room up front and it was LOUD with trucks driving by all night without mufflers or the big semi trucks. I did not get a good night sleep but the room was clean, the staff was FANTASTIC and it felt safe.
Response from Cindy on Dec 19, 2023
Thankyou for reviewing our hotel. We are sorry it was not more pleasant for you.

10/10 Excellent

kathi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cindy on Dec 19, 2023
Thank you for reviewing our hotel.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities
A very convenient property but really needs some updating. Great overall value. Good breakfast. Quiet rooms. Difficult pulling out in traffic onto 41 though!
Stayed 1 night in Nov 2023
Response from Cindy on Dec 19, 2023
Thank you for your suggestions. We will definitely take those into consideration.

8/10 Good

JOANNA, Glen Carbon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel. Clean and quiet. Breakfast was good with plenty of choices. The staff was friendly.
Stayed 2 nights in Nov 2023
Response from Cindy on Nov 4, 2023
Thank you for reviewing our hotel. We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Breakfast seemed like leftover from weekend. Room was a little dusty. But overall apretty good hotel
Stayed 5 nights in Oct 2023
Response from Cindy on Nov 4, 2023
Thank you for your review of our hotel. I assure you that breakfast items are made fresh daily. Hope to see you again.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cindy on Oct 26, 2023
Thank you for taking the time to review our hotel. Glad you enjoyed your stay.

6/10 Okay

Carol

Traveled with family
Disliked: Staff & service
Since our stay was to visit relatives we would not be out of the room when they came to clean. Yes we had do not disturb sign, but when we left we remove the sign. Apparantely they clean a floor at a time and if the do not disturb sign is up they will not come back later to clean room. For two days our room was not cleaned. You do know they have 55 rooms to clean excuse me!
Stayed 4 nights in Oct 2023
Response from Cindy on Oct 26, 2023
So sorry you were not happy. I did make the arrangements for you a later cleaning time and then you decided you did not want that. I truly am sorry we were not able to satisfy you during your stay.

8/10 Good

Michael

Stayed 4 nights in Oct 2023
Response from Cindy on Nov 27, 2023
Thank you for reviewing our hotel. We are glad you enjoyed your stay!

8/10 Good

Katie

Stayed 1 night in Sep 2023
Response from Cindy on Oct 26, 2023
Thank you for reviewing our hotel.

4/10 Poor

Nadya

Stayed 1 night in Sep 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice property at a good price. Clean rooms, hot breakfast. Friendly staff.
Stayed 1 night in Jul 2023
Response from Cindy on Aug 4, 2023
Thank you Chris

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cindy on Aug 4, 2023
Thank you Diane

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Quiet, nice private pool area,friendly staff. Elevator was down from electrical storm-not their fault.
Stayed 1 night in Jul 2023
Response from Cindy on Jul 7, 2023
Thank you for being understanding about the weather. We are glad you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!!!! Great place to stay.
Stayed 1 night in Jun 2023
Response from Cindy on Jun 28, 2023
Thank you for the review! Glad you enjoyed your stay with us!

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good service.
Stayed 1 night in Jun 2023
Response from Cindy on Jun 26, 2023
Thank you for reviewing our hotel. Glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with park nearby
The clerk was very helpful and friendly. He even gave us a larger upgraded room. Everything was clean and fresh. The breakfast room could have used some attention.
Stayed 1 night in Jun 2023
Response from Cindy on Jun 23, 2023
Thank you for reviewing our hotel. I will be sure to let the clerk know you mentioned him. Glad you enjoyed your stay.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cindy on Jun 14, 2023
I am glad you enjoyed your stay with us!

10/10 Excellent

Frank

Business traveler
Clean. Fast and courteous check in
Stayed 1 night in Jun 2023
Response from Cindy on Jun 14, 2023
Glad you enjoyed your stay and appreciated our expert staff.

8/10 Good

Jeffrey Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Cindy on Jun 11, 2023
Thank you for taking the time to review our hotel.

6/10 Okay

Tara

Disliked: Room comfort
Rollaway charge
The hotel itself was ok. No major complaints. The only complaint I have is that our car had broken down on our way. We had to stay at another hotel that night bc we couldn’t get there. We ended up having an extra person bc someone had to come pick us up and they charged us $20 for a roll away! So not only did we pay for a night we weren’t there and a night at another hotel they tacked on the extra $20 for the rollaway! We didn’t expect a discount or even ask (although it would have been nice considering the circumstances) I have never been charged for a rollaway in another hotel let alone under these circumstances. I didn’t even know that was a thing! Will not be staying at any other comfort inns.
Stayed 2 nights in May 2023
Response from Cindy on May 30, 2023
I am so sorry your car broke down on your trip and you had added expenses to your trip. We do charge for rollaways to compensate for added guests in the room. We again are sorry you had trouble with your automobile and unexpected expenses to your trip.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
We had ants in our room The bathroom was gross the beds was not good and clean it was horrible
Stayed 2 nights in May 2023
Response from Cindy on May 30, 2023
We are sorry you did not enjoy your stay. If your room is not to your satisfaction you should let the front desk know immediately. Again truly sorry you did not enjoy your stay.

8/10 Good

Dia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cindy on May 25, 2023
Thank you for reviewing our hotel. Glad you enjoyed your stay!

2/10 Terrible

Kaetlyn

Stayed 1 night in May 2023
Response from Cindy on Jun 14, 2023
We are sorry you did not enjoy your stay at our hotel. I do not know your specifics.

6/10 Okay

Pamela

Traveled with partner
Liked: Staff & service
Pool was closed and it didnt show that when I was making the the reservation. Air conditioner eas noisy.
Stayed 1 night in May 2023
Response from Cindy on May 21, 2023
Our pool opens on Memorial Day. Sorry for the inconvenience.

6/10 Okay

Mary

Stayed 1 night in May 2023
Response from Cindy on Jun 11, 2023
Thank you for reviewing our hotel!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Cindy on May 25, 2023
Thank you for the perfect review. Glad you enjoyed your stay!

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Apr 2023
Response from Cindy on Apr 25, 2023
Thank you for rating our hotel. Glad you enjoyed your stay.

8/10 Good

Halvar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Internet was faulty.
Stayed 1 night in Mar 2023
Response from Cindy on Apr 25, 2023
We have recently installed new high speed internet and are currently working on all the kinks. Sorry for any inconvenience.

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Cindy on Mar 20, 2023
Thank you for the wonderful review!

10/10 Excellent

David

Stayed 3 nights in Mar 2023
Response from Cindy on Apr 25, 2023
Thank you for the review!

10/10 Excellent

Mel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and efficient. The room was roomy and well maintained. The breakfast was very good. We 3 enjoyed it. Only one slight disappointment. The decaf coffee was out of order. OK with Sam and me, we prefer regular, but sister-in-low prefers decaf. But, again, very slight issue.
Response from Cindy on Jan 8, 2023
Thank you for rating our hotel. We are working with the coffee distributor to fix the decaf. Glad your stay was mostly enjoyable.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to come to Henderson Kentucky for a friend's funeral. I have stayed at this same Comfort Inn in the past and have had a wonderful experience thus the return visit.
Stayed 1 night in Jan 2023
Response from Cindy on Jan 6, 2023
We are pleased to be your go to hotel. Thank you for the review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no problems
Stayed 2 nights in Dec 2022
Response from Cindy on Jan 6, 2023
Thank you for reviewing our hotel. Glad you were happy with your stay!

6/10 Okay

Chris

Business traveler
Normally, this property is a little cleaner and a little better staffed. The parking lot was trashed with mud from construction trucks, and breakfast start earlier. Worst of all really is the air quality in the rooms. I’ve always loved the location of this hotel at its convenience, but it needs a serious update.
Response from Cindy on Dec 27, 2022
We are truly sorry you did not enjoy your stay with us. We hope you have a better visit on your next stay. Please let us know what we can do to remedy this.

6/10 Okay

Amy

Traveled with family and small children
Liked: Staff & service
Property is a little run down and showing signs of age which look dirty and unkept.
Response from Cindy on Dec 19, 2022
Sorry you were not pleased with your stay. We make every attempt to keep our hotel fresh and clean.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Cindy on Nov 15, 2022
Thank you for reviewing our hotel. We are glad you enjoyed your stay!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn out.
There were relatively high hopes for this hotel since they have an 8.4/10 rating. We asked for a non-smoking room. The placard outside the room said "non-smoking." However, it was evident that there was a history of cigarette smoke in that room by the permanent odor that permeated our olfactory senses. Breakfast was also served, but we did not elect to eat. Nice people working at this venue, but it really should be a 6/10 rating.
Stayed 1 night in Nov 2022
Response from Cindy on Nov 13, 2022
We are sorry you were not happy with your stay. We do not have placards outside our doors, our entire hotel is non smoking. We are truly sorry.

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in.
Great for our one night stay. One of the best breakfasts we had in our month long travel across the country. Easy check in very quick. No complaints.
Stayed 1 night in Oct 2022
Response from Cindy on Nov 13, 2022
Thank you for the kind words. Glad you enjoyed your stay!

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All front desk staff were very accommodating and helpful.
Stayed 1 night in Oct 2022
Response from Cindy on Oct 11, 2022
Thank you very much for the Wonderful review. We are pleased you enjoyed your stay!

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were deer grazing on the lawn beyond the parking area when I went out to dinner. Juxtaposed with the hustle bustle on 41, a calming moment.
Stayed 1 night in Sep 2022
Response from Cindy on Oct 11, 2022
Glad you enjoyed your stay. We love the deer! They come often since the Audubon State Park is located right behind us!

8/10 Good

Kelley

Stayed 1 night in Jul 2022
Response from Paresh on Oct 11, 2022
Thank you for reviewing our hotel.

2/10 Terrible

Terrell

Traveled with group
No cancellation, even with insurance
Tried to cancel , due to daughters illness, hotel said no. Filled insurance claim, no response, crickets.
Stayed 1 night in Aug 2022
Response from Cindy on Oct 11, 2022
So sorry. Hope everyone is well.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels in Henderson, and a difficult left out of the parking lot, but situated perfectly off the road and seemingly quiet. Breakfast is really good, and in general furniture in amenities are pretty darn good for the price. Love the area in downtown Henderson!
Stayed 1 night in Aug 2022
Response from Cindy on Aug 12, 2022
Thank you for the great review!

8/10 Good

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel
Stayed 1 night in Jun 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022