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Reviews of Ramada by Wyndham Henderson/Evansville

3 out of 5
Ramada by Wyndham Henderson/Evansville
2044 Us Highway 41 N, Henderson, KY

Reviews

6.2
Rating 10 - Excellent. 73 out of 450 reviews" "
Rating 8 - Good. 123 out of 450 reviews" "
Rating 6 - Okay. 97 out of 450 reviews" "
Rating 4 - Poor. 78 out of 450 reviews" "
Rating 2 - Terrible. 79 out of 450 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Danny

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from M on Apr 5, 2024
Dear Danny,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Dorothy

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Dorothy,Thank you for taking the time to leave us a review. We are sorry we were not able to deliver an experience that exceeded your expectations. We hope you will stay with us a again in the future so we can have an opportunity to provide you with a superior experience.

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Danny,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Susan,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Book for 4 nights, stayed for 3 nights and then they got their electricity shut off. They offered no other hotel accommodations and basically expected you to stay the night in the dark with no electricity or heat.
Stayed 4 nights in Dec 2023
Response from M on Dec 23, 2023
Dear Joseph,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Amy

Stayed 1 night in Dec 2023
Response from M on Dec 14, 2023
Dear Amy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Toby

Stayed 2 nights in Nov 2023
Response from M on Dec 15, 2023
Dear Toby,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Champayne

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not updated, there are not any fantastic amenities and we used the hotel room just to lay our heads down while traveling. The 1st room the toliet didn't work and a brown sludge was on the toliet lid. 2nd room only the lights in the bathroom and over the sink worked. Electricity went out at some point in the night for several seconds resetting the digital tv channels so had to rescan to set those back up. The toliet seat in the 2nd room was only held on by one knob so it slid left and right. Staff was nice. This location is near a hospital so you hear ambulance sirens... a LOT!
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Champayne,We sincerely apologize for the shortcomings in your experience. We're taking immediate steps to address the reported issues with amenities, cleanliness, and electrical stability. We appreciate your feedback and will strive to improve for future guests.Sincerely,Management Team

2/10 Terrible

Jean Christopher

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didnt work, carpet wasnt vaccuumed, chairs were ripped and had mysterious stains, no phone in room, no smoke detectors, no coffee cups, half used roll of toilet paper. And the wifi is trash and theres bad cell service in the area
Stayed 2 nights in Nov 2023
Response from M on Dec 1, 2023
Dear Jean Christopher,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells like pets
Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Michael,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Verified traveler

Another customer walked out as I was walking in to check into my room and warned me to not stay because his room had bed bugs.
Stayed 1 night in Nov 2023
Response from M on Nov 18, 2023
Dear Guest,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

6/10 Okay

Devan

Liked: Cleanliness, property conditions & facilities
They have a hidden fee they do not discuss. They charge you an extra $50 deposit and hold it for 5 days.
Stayed 1 night in Nov 2023
Response from M on Nov 18, 2023
Dear Devan,Thank you for reviewing your stay with us. We really regret the inconvenience you faced because of the miscommunication regarding the deposit fee. We want to assure you that the money taken on your check-in is released right after you leave our hotel. Please be advised that it takes up to 14 business days for the banks to settle the amount. If in case the amount does not reflect in your account in the given time period, please get in touch with your bank and feel free to call us directly. Once again, inconvenience regretted.Sincerely,Management Team

6/10 Okay

Kelli

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk hospitality could use improving,
The room was very nice and clean. Front desk person acted like she did not want to be bothered. My husband has a disability and I feel she treated him in a rude and condescending way. Housekeeper was very nice and helpful.
Stayed 1 night in Nov 2023
Response from M on Nov 18, 2023
Dear Kelli,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not all check in times are equal
The website stated that check-in time was 9:30 AM. I specifically left Canada at the right time to get to the hotel by 10 AM. They said check in was 3 PM, so if I wanted to check in at 10 AM I needed to pay a $40 early Check-in fee. Not very happy about that.
Stayed 1 night in Nov 2023
Response from M on Nov 18, 2023
Dear James,We sincerely apologize for the discrepancy between the check-in time stated on our website and the actual check-in time at our hotel. We understand your frustration and regret that this caused you inconvenience. We are reviewing our website to ensure the accuracy of check-in information and will implement changes as needed.Sincerely,Management Team

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on Oct 27, 2023
Dear Robert,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kumar Parekh on Sep 11, 2023
Thanks for your stay at our property. Appreciate your feedback and We will further improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy!!
Stayed 3 nights in Jul 2023
Response from Kumar Parekh on Sep 11, 2023
Dear Guest.We are really sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced at our Hotel. We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention. Hope you give us another chance to serve you better in the future.

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kumar Parekh on Sep 11, 2023
Dear Guest.We are really sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced at our Hotel. We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention. Hope you give us another chance to serve you better in the future.

4/10 Poor

Joanne

Disliked: Cleanliness, property conditions & facilities
This property does not have a restaurant or lounge as listed. The ice machines were out of order as was the lobby restrooms, vending machines, and juice machine at breakfast. The mirror in our room was broken with pieces missing.
Stayed 1 night in Jul 2023

6/10 Okay

Kimberly

Traveled with partner
Stayed 1 night in Jun 2023

2/10 Terrible

Gage

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY!
DO NOT STAY! First room we were put in looked like it belonged in a horror flick. All lights and the phone were unplugged, so room was very dark, and the door was missing the latch for the lock! Staff did relocate us, and the second room was better in those aspects, so we reluctantly spent the night. In the morning, we discovered a left over soap bar from a previous guest in the shower. We skipped showering and got out ASAP. I asked for a refund at the front desk due to being unhappy with our stay, but was told they couldn't since we already stayed the night. Manager was supposed to call and talk with me, but never did.
Stayed 1 night in Jul 2023

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The clerk told me to book thru Expedia over the phone. So Idid. When I arrived he asked for my credit card for $50 deposit (after I paid thru Expedia). When I took issue with this, he assured me he would not charge my card. When I got to my room and checked my account he charged my card $72! On top of what I already paid Expedia. Expedia wouldn't let me cancel. I'm extremely unhappy and feel robbed!
Stayed 1 night in Jun 2023

2/10 Terrible

randy

Traveled with family
Disliked: Cleanliness
Dirty and rude everything broke
Stayed 1 night in Jul 2023
Response from Kumar Parekh on Jul 8, 2023
Dear Guest.We apologize for any inconvenience and I'm sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced at our Hotel. We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gave my room away i reserved, then charged me normal price when he said he was gonna discount it, pool was closed, room was nasty, no damn breakfast, this place was a joke
Stayed 1 night in Jun 2023
Response from Kumar Parekh on Jul 8, 2023
Dear Guest.We apologize for any inconvenience and I'm sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced with the Pool. We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

2/10 Terrible

Jody

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was mold growing on the bathroom ceiling there were rust stains on the bed that had leaked from the ceiling where it had water damage the floor was very nasty it looked like it ain't been vacuuming or clean in months and the walls are too thin you can hear everything that is going on in the other rooms
Stayed 2 nights in Jun 2023
Response from Kumar Parekh on Jul 8, 2023
Dear Guest.We apologize for any inconvenience and I'm sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced at our hotel. We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Started off being informed that there would be no free breakfast and the tv wasn't working. Gave me a room in the back which was run down and dirty. Had a hole in the wall of the bathroom. Ask for non-smoking and it was obvious that someone had smoked in the room. I've stayed at this hotel last year and was surprised at how run down it had become. Was in town for a festival and didn't feel I could stay somewhere else or I would have left immediately. Surprised Ramada is associated with it.
Stayed 2 nights in Jun 2023
Response from Kumar Parekh on Jun 26, 2023
We apologize for any inconvenience and I'm sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced with the our breakfast it was under renovation but breakfast is back on now and our guest enjoying . We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The carpet was being dried out with a fan smelly
First check in nobody on the front desk. Second check in had to go through lobby found manager. Manager (Kumar) stated there was no breakfast, television, pool, and extra cost for Wi-Fi. He offered a lower price by going through hotel.com.
Stayed 1 night in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

Scott

Traveled with group
Disliked: Staff & service, property conditions & facilities
Do not book a stay here, it is not what is advertised. You might assume a Ramada by Wyndham would be decent and the website would give you the same impression. EVERYTHING was either broken, out of order, or not being offered. No dinning, no breakfast, public restrooms were out of order, the cable was out of order, the ice machines out of order, and the pool as well. Although our room appeared to be clean, all of the other issues make me wonder how much attention is being given to that as well. This place is barely operational. Do not stay here!!!
Stayed 1 night in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

James

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
we refused to check in due to false advertising. No breakfast to be served, no tv and pool closed. Was told during check-in. We didn't check in.
Stayed 2 nights in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

jim

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool closed, no breakfast, ac broke in hallway, ice machine out of order stood in line for almost 1 hr to check in horrible stay will never be back
Stayed 2 nights in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We just took over this place and Breakfast and Pool is under renovation it will open very soon …Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

Jerry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

Joy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

Clark

Stayed 1 night in Jun 2023
Response from Kumar Parekh on Jun 26, 2023
We apologize for any inconvenience and I'm sorry to hear that you did not enjoy your stay with us. We apologize for the issues you experienced at our Property .We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.Thank You !!!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
The motel needs wifi and an elevator.
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.See You Soon.

6/10 Okay

Mark

Disliked: Property conditions & facilities
Spend the extra $10 and stay someplace else
First room they gave me had ceiling tile that fell on floor. Only one ice machine worked in whole place. Spend the extra $10 and stay someplace else
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Again We Apologize for the Inconvenience stay at our Property.

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They made a copy of my drivers license and my debit card. why would they need to do that. Plus the charged a fifty dollar deposit on top of we paid for the room. someone had smoked in the room and it smelled really bad. Nothing worked, The pool was not open the restaurant was not open, no free breakfast as advertised. The ice machine did not work, the vending machines were empty. The light switches in our room didn't, nor did the alaem clock.
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Toni

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't judge a hotel by the lobby!
We checked in, but did not stay. We reserved two rooms, one which smelled like a cat's litter box, and the second room had bed bugs. We quickly checked out and went to another hotel.
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude reception. Unnerving attitudes. Left in a hurry, did not stay.
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will personally look into the situations happened during your stay check with my front office staff,Again I apologize for your inconvenience stay at our property.

8/10 Good

Stephen

Stayed 2 nights in May 2023
Response from Kumar on Jun 21, 2023
Thanks for staying with us.Our goal is to offer every guest a great stay.I apologize if we fell below your expectations. Any feedback you can offer me will allow us to improve our performance.See You Soon !!

6/10 Okay

Janice

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A Mixed Bag
A one night stay on the way home. Room was clean and beds were comfortable. Staff were all friendly but a little disorganized. Had a mini fridge, microwave and coffee pot; which was good as there is no breakfast offering or coffee pot in lounge/office area. The room was in definite need of renovation, worn furnishings & fixtures; with odd layout (as soon as you entered room there was the bathroom sink and an ironing board against the wall next to the entry door). But, as noted, everything was clean so an okay place to spend one night while traveling through.
Stayed 1 night in May 2023
Response from Kumar Parekh on Jun 21, 2023
Thanks for staying with us.Our goal is to offer every guest a great stay.I apologize if we fell below your expectations. Any feedback you can offer me will allow us to improve our performance.

2/10 Terrible

SHEILA

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
What i didnt like roaches in room cigarette burns on blankets open soap stuffed into dirty towel charged my card befor we even checked us out
Stayed 2 nights in May 2023
Response from Kumar Parekh on May 12, 2023
Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 2 nights in May 2023
Response from Kumar Parekh on May 12, 2023
Thank you for completing the survey regarding your recent stay at our property.

8/10 Good

Amanda

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice hotel, the beds were comfortable, and the rooms were clean. The front desk staff was very nice and personable. We had a small issue with the attached restaurant, but it was quickly fixed, and the food was amazing.
Stayed 1 night in Apr 2023
Response from Kumar Parekh on May 4, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Tobert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke detector removed No toilet paper holder roll The shower was just used prior to our visit still I cleaned Carpet very dirty Smell of smoke in the room Staff in knowledgeable,untrained
Stayed 1 night in Apr 2023
Response from Kumar Parekh on May 4, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank You !!

4/10 Poor

Shaun

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Needs Help
The hotel is really old and what remodeling that has been completed is less than ideal. My main concern is that there was supposed to be a morning breakfast but was not, due to supply chain issues. I understand things happen but this was a disappointment and they had not plans on resolving this issue.
Stayed 2 nights in Apr 2023
Response from Kumar Parekh on May 4, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute worst stay I’ve had in a very long time. Stayed in a jacuzzi suite and it was infested with ants. When we brought it up to the front desk they offered a whole $20 for the inconvenience, I had to throw away over $20 worth of food so that was a slap in the face. Then me nor my husband are smokers yet they charged us $200 additional for smoking in the room. Drains don’t drain properly, bed is uncomfortable, whole upstairs smells like mold and weed.
Response from Kumar Parekh on May 12, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place 2 stay!
very nice stay, as always! enjoy the place & people!
Stayed 1 night in Apr 2023
Response from Kumar Parekh on May 12, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Daphne

Stayed 1 night in Apr 2023
Response from Kumar Parekh on Jun 26, 2023
Dear Guest.We apologize for the issues you experienced at our Property .We take all feedback seriously and will be reviewing our processes to ensure that our guests are provided with a comfortable and enjoyable stay. Thank you for bringing this to our attention.Thank You !!!

4/10 Poor

asim

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient Location.
Stayed 1 night in Apr 2023
Response from Kumar on May 12, 2023
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kumar on Jun 21, 2023
Thank You Dear Guest for Staying with us and Wonderful Review :)