Ratings based on 165 Verified Reviews

4.2 out of 5
81% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Montgomery AL

Posted Sep 4, 2017
Generally not what one would expect from a Courtyard. Odd experience of returning to room (2 day stay) and finding one bed made up, bathroom cleaned, but other bed still in disarray. Sort of half serviced. pleasantly remarked about this to front desk, nothing done to address issue. Plus sliding door on closet off track, no caffeinated coffee. In short, not quite what I've come to expect from a Courtyard, more like a stay at a Redroof or something. Ok but not impressive.
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for issues with your room, as cleanliness of our hotel is a key priority. Your comments have been shared with the housekeeping team to ensure we only deliver the best service. We look forward to seeing you again when you return to this area. Jedd McConnell General Manager
1 out of 5
by A verified traveler from Oxford AL

Posted Aug 23, 2017
3 adults but only one set of towels no sheets and blanket made on sofa bed. Bad smell large stain on sofa mattress. No extra soap for guests. No free breakfast?
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Dear Guest, We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. We assure you that the frustrations you experienced are not acceptable, nor are they normal at our hotel, and measures are being taken to prevent such issues from occurring again. Sincerely, Jedd McConnell General Manager Courtyard Anniston Oxford
5 out of 5
by John

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017 by James, Hotel Management
Dear John, we appreciate you being our guest at Courtyard Anniston Oxford. It’s our pleasure knowing you thoroughly enjoyed being with us. Thanks for your great feedback, and we look forward to your next visit! Jedd McConnell, General Manager
5 out of 5
by Monica

Posted Jun 14, 2017 on Hotels
Very pleased with the room. Pool was small but clean. I would recommend this hotel.
Comment from Hotel Management
Jun 16, 2017 by James, Hotel Management
Dear Monica, thank you for taking the time to share your positive review of the Courtyard Anniston Oxford. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We appreciate your recommendation and look forward to your return visit soon. Jedd McConnell, General Manager
2 out of 5
by Paul

Didn't fix broken ac

Posted Jun 10, 2017 on Hotels
Ac broke, they didn't fix it and couldn't put me in another room
Comment from Hotel Management
Jun 12, 2017 by James, Hotel Management
Dear Paul, Thank you for kindly taking the time to share your experience on your recent visit. We sincerely apologize for the maintenance issue you experienced with the air conditioner in your guest room, and that we were unable to remedy this to your complete satisfaction. This is not a reflection of our usual standard and your concerns has been shared with our engineering team to be dealt with accordingly. It is never our intention to disappoint a guest in any way, so I hope you will reconsider and give us a second chance so that we can make it up to you. Jedd McConnell General Manager
5 out of 5
by Gerard

Great service!

Posted Jun 5, 2017 on Hotels
The best part of the stay was the staff. They went out of their way to accommodate us, and make her stay comfortable
Comment from Hotel Management
Jun 7, 2017 by James, Hotel Management
Dear Gerard, we are delighted to know you had an excellent stay at the Courtyard Anniston Oxford. Our staff is committed to providing an outstanding service, so they all will be happy to know their efforts helped make your visit a memorable one. On behalf of everyone here, we invite you to visit us again soon. Jedd McConnell, General Manager
1 out of 5
by LISA

Will not stay at that location again

Posted May 28, 2017 on Hotels
Room smelled like cigarette smoke. Frig did not work, the toliet ran constantly, did not have complimentary coffee
Comment from Hotel Management
May 30, 2017 by James, Hotel Management
Dear LISA, please accept our apologies for your unpleasant experience at our hotel. We are very sorry your room fell short of expectations. Please rest assured that your comments were shared with our engineering team and they are making any necessary repairs needed to our guest rooms. We hope you will give us another chance the next time your travels bring you this way. We promise to see an improvement. Jedd McConnell General Manager
5 out of 5
by Hartwell

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by James, Hotel Management
Thank you for the fabulous rating about your visit to Courtyard Anniston Oxford. It was a pleasure to see we met all of your expectations, and we hope to have the opportunity of welcoming you back on a future visit. Jedd McConnell, General Manager
4 out of 5
by Anthony

Two nights in Anniston

Posted Apr 23, 2017 on Hotels
My wife and I enjoyed our stay. The place was nice and the staff very friendly.
Comment from Hotel Management
Apr 25, 2017 by James, Hotel Management
Dear Anthony, thank you for being our guest at the Courtyard Anniston Oxford. It is a delight to know you had a great stay and were overwhelmed with our well-kept property and courteous associates. We appreciate you choosing us and hope to welcome you and your wife back in the future. Jedd McConnell, General Manager
4 out of 5
by Lakecia

Posted Apr 5, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by James, Hotel Management
Dear Lakecia, thank you for sharing your rating regarding your stay at the Courtyard Anniston Oxford. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Jedd McConnell, General Manager