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Reviews of Fairfield Inn & Suites by Marriott Anniston Oxford

2.5 out of 5
Fairfield Inn & Suites by Marriott Anniston Oxford
143 Colonial Drive, Oxford, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 379 reviews" "
Rating 8 - Good. 108 out of 379 reviews" "
Rating 6 - Okay. 43 out of 379 reviews" "
Rating 4 - Poor. 26 out of 379 reviews" "
Rating 2 - Terrible. 17 out of 379 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jordan

Traveled with family and small children
Liked: Staff & service
Not worth $200 plus dollars

10/10 Excellent

Francis L.

Stayed 1 night in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Amenities
The lady that ran the breakfast was exceptionally kind and made us feel like we were so appreciated. Reva I believe was her name
Stayed 1 night in Jan 2024

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Dec 2023

6/10 Okay

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was great! I didn’t experience any problems at all. My room was ready on time, and it was clean.
Stayed 1 night in Nov 2023
Response from Faith on Nov 28, 2023
Thank you for your stay and sharing your positive experience.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Faith on Nov 28, 2023
Thank you for your stay.

10/10 Excellent

Sharondia

Stayed 2 nights in Oct 2023
Response from Faith on Nov 28, 2023
Thank you for your stay.

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Faith on Nov 28, 2023
Thank you for your stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Doyle, Vero Beach

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk gave a room key to a MY ROOM . My wife was alone when a strange man walked into our room. Front desk manager said simple mistake glitches in the system no big deal. Bullhockey it is a big deal. This is the second FairField this has happened to us booked by Expedia. Front management only wants to comp the room this is not enough or acceptable. I expect more from Fairfield and Expedia. Top management has to speak with before check out. It would be nice if you talked to me as well. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

k

Traveled with family
Disliked: Staff & service
Overall decent even the staff sleep there…
The overall stay was not bad. The downfall was that when we checked in it was a downpour. Which I know is not anyone’s fault except that when we went to go inside (at 2 or so am) the door was locked and no one around to let us in. We had traveled all night and were exhausted. We called the hotel itself and the phone rang and rang. We tried calling hotels.com customer service they were no help just said well go find another hotel. The problem was it was a college championship going on and there were no other hotels that had availability. We banged and banged on the front door until finally a woman woke up off the dining chairs and let us in. I spoke to management she said she would offer some type of reward points etc but I never have seen a thing. I get that it was late but isn’t that their job to watch the front incase there was any problems!?
Stayed 5 nights in May 2023

4/10 Poor

Letitia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from EC on Aug 23, 2023
We apologize for not meeting your expectations. Please feel free to contact us to provide more details in efforts to better future experiences.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from EC on Aug 15, 2023
Thank you so much for choosing to stay with us!

6/10 Okay

Jo Ann

Stayed 4 nights in Jul 2023

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staff were friendly.
Stayed 3 nights in Jun 2023
Response from EC on Aug 4, 2023
Thank you for staying with us!

8/10 Good

Kenneth

Stayed 1 night in Jul 2023
Response from EC on Aug 4, 2023
Thank you for staying with us!

6/10 Okay

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was not given the type of room I booked. I booked two queen beds and got a king with a pull out couch that was a twin size. It was not a huge deal and it worked out fine, but it is not what I booked. And the bed and pull out were very uncomfortable. I won’t book there again for those reasons. It was very clean though. And the shower was amazing!
Response from EC on Aug 4, 2023
Thank you for staying with us and we apologize for the confusion.

6/10 Okay

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm woke us up at 2:15 am on Friday morning and we had to get up and leave the building and stay out until the fire department cleared the building. Again on Saturday morning at 6:15 am the fire alarm woke us and we had to leave the building again for them to clear the building. After returning to our room about 20 - 30 minutes later it happened again so we just decided at this point just to gather all our belongings and just leave. For the two nights we stayed there we got little sleep and we were tired and just ready to leave. We did ask that our rate be refunded or at least discounted and was told we would have to speak with their manager who was no there at that time. We will be call them as soon as possible.
Stayed 2 nights in May 2023

10/10 Excellent

Bob

Stayed 1 night in May 2023

8/10 Good

connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, plenty of dining available
Stayed 1 night in May 2023

6/10 Okay

connie

Liked: Staff & service
Disliked: Property conditions & facilities
Room 423 ceiling leaked during thunderstorm, unable to go back to sleep, listening to it drip on the carpet, later into the trash can. Notified the front desk of problem upon checkout
Stayed 1 night in Apr 2023

4/10 Poor

Amber

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Wasn’t given the room reserved (2 double queens versus king reserved), had to ask for the price different to be refunded (almost $100!), was told breakfast at 6am…. Nope!
Stayed 1 night in Apr 2023

10/10 Excellent

Aretha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Overall great experience. Front desk and housekeeping staff very helpful and friendly
Stayed 1 night in Mar 2023
Response from Melony on Mar 30, 2023
Thank you for staying with us at Fairfield Inn in Oxford

4/10 Poor

Louis

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room I reserved (king bed with pullout sofa) was changed to a queen bed with no sofa without notifying me of the change. The desk lamp had a burnt out bulb and I had to ask twice to get the bulb replaced. Lastly, there was no hot water when I arrived and I had to wait while the maintenance people fixed the hot water. This made me late for my appointment.
Stayed 1 night in Mar 2023
Response from Me on Mar 14, 2023
When you checked in and we explained that we had a king room out of order and we changed you reservation to a room with 2 Queen beds and reduced your rate by 50.00 you where fine with that. When you came to the front desk to report the issue it was 30 minutes and we fixed it immediately.

4/10 Poor

Denny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is very dated.
Stayed 2 nights in Feb 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jirina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Oscar Brian Jean Paul, Fort Mill

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Great service!
Stayed 4 nights in Feb 2023

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room and staff were good, pretty standard. But absolutely no hot water in the hotel was not a pleasant surprise. They claimed it would be working by 8 pm last night but tried to shower around 11pm last night and again this morning and there was still no hot water
Stayed 1 night in Jan 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great satay comfortable clean room. Excellent location.
Stayed 1 night in Dec 2022

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, amenities
A little pricey for what you get.
Stayed 1 night in Oct 2022

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well lit and we were able to park and enter the facility with no problems.
Stayed 1 night in Oct 2022

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice room. Decent price
Stayed 1 night in Sep 2022

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2022

6/10 Okay

Vlado, Bellevue

Mold leaking on the ceiling.
Stayed 1 night in Jul 2022
Response from Jmayne on Jul 18, 2022
Thank you for the honest feedback, I am sorry your stay fell short of our expectations. I will share your feedback with the appropriate leadership member to ensure this is taken care of. We hope to see you again in the future. We are being renovated at the end of the year! Sincerely,

8/10 Good

Rasoul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Darrin

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The ceiling tile in the lobby from 2nd floor fell and crumbled on top of my 79 year old mother who was sitting on a sofa in the lobby. The staff said nothing. The safe in the room did not work. The fire alarm in my room sounded off twice, at 11:30pm and 4am. The walls are paper thin as I heard the people partying next door from 2-3am, and out in the hall. The AC in my room didn’t work that great.
Stayed 1 night in Jun 2022
Response from Jmayne on Jul 14, 2022
My apologies for your stay. I appreciate the honest feedback and hope you give us a 2nd chance to provide you with better service.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were not as comfortable then expected. Breakfast was disappointing.
Stayed 4 nights in May 2022
Response from Jmayne on Jul 18, 2022
Thank you for the honest feedback. I am sorry your stay fell short of our expectations. Your feedback will be shared with the appropriate leadership team member to ensure this doesn't happen again. We hope to see you again in the future. We are getting a renovation at the end of the year! Sincerely,

4/10 Poor

Jodi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed, we were not aware of this before arrival. Room was ok, but we were give only 2 towels in room for 4 people. You could hear everything on hallway at night, including the elevator bell. TV didn’t work in one room, Phone didn’t work in the other. No maid service. And we Ran out of toilet paper, no extra in room. Overall very disappointing.
Stayed 2 nights in Apr 2022
Response from Jmayne on Apr 27, 2022
Thank you for providing your honest feedback. I would like to apologize for your stay not being up to our standards. Your feedback will be shared with the appropriate team members to ensure no issues occur in the future. We hope to see you again in the future. Sincerely, JMayne

10/10 Excellent

Natalie

Stayed 1 night in Apr 2022
Response from Jmayne on Apr 26, 2022
Thank you for your honest feedback. We are so happy you enjoyed your stay and we hope to see you again in the future. Sincerely,

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything to see in the area, but that wasn't the hotels fault. A lot of eating places to choice from without having to get back in the car.
Stayed 1 night in Apr 2022

8/10 Good

Gwen M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick late night stay. Hotel was perfect for a short overnight stay.
Stayed 1 night in Apr 2022
Response from Jmayne on Apr 26, 2022
Thank you for your honest feedback. We are so happy you enjoyed your stay. We hope to see you again in the future. Sincerely,

10/10 Excellent

lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
The staff was over worked but they did their job with smiles and kindness
Stayed 2 nights in Mar 2022
Response from Jmayne on Apr 26, 2022
Thank you for the honest feedback. We are so happy you enjoyed your stay and hope to see you again in the future. Sincerely, Jennifer Mayne

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Mar 2022
Response from Jmayne on Mar 29, 2022
Thank you for your honest feedback. We hope to see you again in the future.

10/10 Excellent

Aretha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1st Experience
Overall great experience. Friendly and accommodating staff. The hotel was clean. Smelled clean and fresh. The interior and exterior of the property maintained.
Stayed 1 night in Mar 2022
Response from Jmayne on Mar 25, 2022
Thank you for your honest feedback, we are so happy you had a great experience. Thank you for choosing Fairfield and we hope to see you back soon!

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a couple of times. This time was a little off, but still a good stay. We had to wait on a staff member several times, and the breakfast was missing fresh fruit and the waffle maker was broken - the two most important items for me. Nice room & comfortable bed.
Stayed 1 night in Mar 2022
Response from Jmayne on Mar 25, 2022
Thank you for your honest feedback. We will use your information as a teachable moment and to ensure your next stay will be great. Have a great day!

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2022
Response from Jmayne on Mar 14, 2022
Thank you for the honest feedback and we hope to see you again in the future.