Ratings based on 117 Verified Reviews

3.1 out of 5
57% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 23, 2017
It was a bust.. the first floor reeked of Marijuana.. There was an 1 1/2 left for breakfast time and it was gone.. My room smelled like cigarettes and pine-sol..the hotel was suppose to be smoke free.. the level of security was a joke.. The staff was friendly tho..
Comment from Hotel Management
May 26, 2017 by Shunna , Hotel Management
Thank you for choosing Quality Inn and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Shunna Milam General Manager Quality Inn
3 out of 5
Recommended
for Everyone
by A verified traveler

Softball trip

Posted May 3, 2017
Only problem no elevator to 2nd floor Service was good. Breakfast was good
Comment from Hotel Management
May 3, 2017 by Shunna, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shunna Milam General Manager Quality Inn, Batesville
3 out of 5
by A verified traveler

Posted Feb 23, 2017
Pros: staff
No stairs Too many out of order notices Television was almost all infomercials
1 out of 5
by A verified traveler from M

Aweful

Posted Feb 12, 2017
Air conditioner did not work. The TV did not work. Also the room had not been cleaned... towels on the floor and used feminine products in trash can. When we told the hotel staff about this all they could do was knock 20.00 off our bill. We will never use this facility again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017 on Orbitz
Right off the highway, close to restaurants and shopping. Nice pool
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Great staff and very clean, the beds were really comfortable. Kids loved the pool at the hotel. If you're booking through Expedia just note there isn't a game/arcade room like they list but my kids were just happy with the indoor heated pool.
2 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
We went there to do the Polar Express Train Ride. That was amazing. The area was ok nothing to do there. Easy to get around. Only 1 hour to Memphis.
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

For being under construction the place was nice

Posted Nov 11, 2016
Pros: Good breakfast the indoor pool was nice but I didn't get to use it
Cons: Could use updating but they are in the process of doing that , the rooms had kind of a musky old smell
Location: We went to a football game at Old mass and then to Beale Street in Tennessee
Comment from Hotel Management
Nov 17, 2016 by Dex, Hotel Management
Dear guest, Thanks for taking the time to respond to our survey. We appreciate your business and we hope you will come back some time and give us another chance to exceed your expectations! Best regards, General Manager
2 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Nothing was ever mentioned about renovations being done to lobby.booked room for 4 people and only had 2 bath towels in shower,went to lobby and ask for 2 more and was told they didn't have any. so they gave us hand towels( floor mats for shower area ) and extra wash cloths. I do not feel they should have been charging as much for the rooms as where.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear guest, We appreciate you taking the time to fill out this survey regarding your recent stay. I apologize for the issue with the towels. I would also like to apologize for the lack of advertisement regarding the renovations on the hotel lobby. We have since completed these renovations and it looks great! I hope you will come back and visit us and check out our improvements! Best regards, Kadesh Taylor General Manager
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels