Exterior

Reviews of voco Oxford Thames Hotel , an IHG Hotel

4 out of 5
voco Oxford Thames Hotel , an IHG Hotel
Henley Road, Sandford-on-thames, Oxford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 831 reviews" "
Rating 8 - Good. 249 out of 831 reviews" "
Rating 6 - Okay. 56 out of 831 reviews" "
Rating 4 - Poor. 23 out of 831 reviews" "
Rating 2 - Terrible. 7 out of 831 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizaveta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this hotel. Room was very spacious and well decorated, breakfast was delicious and the staff were ever so attentive! And the hotel offered us some delicious honeycomb made from their own honey!

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property away from the main road and close to the river Thames. Welcoming reception, decent sized rooms, some with terraces and balconies. Pleasant Spa and pool. Good food, beautifully presented. Comprehensive breakfast.
Stayed 1 night in Feb 2024
Response from Ivy on Feb 15, 2024
Hi Graham, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again in the near future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Daniela Scinteie on Feb 7, 2024
Hi Sandra,I am glad that you enjoyed your stay here with us. I hope that we will see you back here soon.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivy on Jan 27, 2024
Hi Amanda, I'm glad you enjoyed your visit! I hope we will see you again in the future.

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ivy on Jan 27, 2024
Hi Imogen, I'm so happy that you enjoyed your stay with us! I hope that we will see you again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ivy on Jan 18, 2024
Hi Andrew, I'm glad you enjoyed your visit! I hope we will see you back again soon.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, garden room had a great view out of the patio doors
Stayed 1 night in Jan 2024
Response from Ivy on Jan 18, 2024
Hi Dan, I'm so happy that you enjoyed your visit! I hope we will see you back again soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Amenities
Beautiful place room and breakfast good would come again
Stayed 1 night in Jan 2024
Response from Ivy on Jan 18, 2024
Hi Carol, I'm so happy that you enjoyed your stay with us! We look forward to welcoming you again.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Oxford Stay
What a great stay - Every single member of staff we met was friendly, polite & helpful. The hotel is a fantastic building, in a lovely quiet setting next to the river but with very easy access to the city and surrounding attractions. Breakfast service was well organised with a good choice of hot & cold food.
Stayed 4 nights in Dec 2023
Response from Daniela Scinteie on Jan 6, 2024
Hi Tracey, Thank you for your amazing feedback. I am glad that you enjoyed your stay here with us. I hope that I will see you back soon.

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but garden rooms have thin walls
Overall we had a nice stay. We had 2 nights. Saturday & Sunday. Our 3 course meal in the Napier restaurant was excellent!! Our first night was in a garden room. The room was nice. Bed and bedding all very clean & comfy. However these rooms have extremely thin walls. We were kept awake all night because the neighbours both sides were noisy. One side was even talking loudly on his phone at 4am. We did complain to management and they dealt with it swiftly. But our nights sleep had been ruined and my husband had to be up and out at 8am for an appointment. We were seriously considering cancelling our 2nd nights stay and going home early. However the excellent staff rallied around. A customer service manager called Claire approached us at breakfast and apologised profusely for the rough night. She arranged for us to move to a room which was larger and had proper walls! It was in the Church wing. A really lovely room, and yes it was quiet. So we stayed for our second night and had a better sleep. The breakfast on both mornings was excellent. The staff were excellent. Especially Claire! The bar food was also really good if a bit pricey. So I would recommend this hotel but if you value your sleep then don’t choose a garden room. Also a special thank you to Akisha in the restaurant who helped me with a query when I rang after our stay. She was extremely helpful.
Stayed 2 nights in Dec 2023
Response from Ivy on Dec 16, 2023
Hi C, I'm so happy that you enjoyed your stay with us overall, and I'm glad that Claire was able to help you with the problem with the room. I will pass on your feedback to Claire, Akisha and the rest of the team, and we all hope to welcome you back again soon!

8/10 Good

Lynne

Traveled with family
Stayed 1 night in Dec 2023
Response from Ivy on Dec 16, 2023
Hi Lynne, I'm so happy that you enjoyed your stay with us! I hope that we will see you again soon.

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a great hotel, we have stayed more than once and we love it. From the comfort and cleanness of the room to the staff's politeness. Highly recommended.
Stayed 1 night in Dec 2023
Response from Ivy on Dec 16, 2023
Hi Nuno, I'm so happy that you enjoyed your stay with us! I will pass on your kind words to the rest of the team, and I hope that we will see you back again soon.

10/10 Excellent

DAWINDER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was very nice. Wish they had a jacuzzi too. The carpets in the room we stayed in the garden section could with a wash. Otherwise it was all so clean and lovely. Loved it that a bus goes into Oxford and back from just outside the hotel gate. Thank you for looking after us.
Stayed 2 nights in Nov 2023
Response from Ivy on Nov 29, 2023
Hi Dawinder, I'm so glad that you enjoyed your visit! I hope that we will see you again soon.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tHIS IS A LOVELY HOTEL BUT YOU NEED A CAR TO GET THERE, THEN CCAN USE TAXIS INTO oXFORD wE LIKE THE GROUNDS AND THE POOL, AND THE ROOMS ARE WELL SET OUT AND WE SLEPT WELL DESPITE A cHRISTMAS PARTY IN THE HOTEL THAT NIGHT
Stayed 2 nights in Nov 2023
Response from Ivy on Nov 29, 2023
Hi Ian, I'm so happy that you enjoyed your stay with us! I hope that we will have the opportunity to welcome you back again in the near future.

6/10 Okay

Stephen

Attention to room details required
Room run down. Main light didn't work, TV kept turning off, shower head wouldn't stay up and extractor fan didn't work. We ordered room service from the phone in the room and were hung up on. We told the receptionist the above who just replied "thank you for letting us know" no apilogies. The reception building and the bar was beautiful. Was disappointed no jacuzzi in the "spa" google pictures and reviews show one. The hotel has a lot of potential but more attention to detail is definitely required.
Stayed 1 night in Nov 2023
Response from Ivy on Nov 18, 2023
Hi Stephen, I'm sorry that we did not quite meet your expectations on this occasion. In the future, please do let us know of all these problems as they are happening as we will be more than happy to help find any solutions to ensure that you have a nice stay. Unfortunately we cannot remove the photos of the jacuzzi from past guests personal reviews as these reviews are not violating any of google's policies so they will not approve them to be removed. We have done everything we can to remove the photos and mentions of a jacuzzi from all sites that we can control, so if you had seen it anywhere else please let us know so that we can update this immediately. Please feel free to contact me directly at the hotel if you would like to discuss anything further, and I hope that we have the opportunity to welcome you back again in the future to prove that your experiences on this occasion were an exeption.

10/10 Excellent

Melvin, Mckinney

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing… Victoria and Gabby are excellent
Stayed 4 nights in Oct 2023
Response from Ivy on Nov 4, 2023
Hi Melvin, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely hotel in great position near the river. Friendly staff, good food, comfortable room.
Stayed 1 night in Oct 2023
Response from Ivy on Nov 2, 2023
Hello, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel in a gorgeous setting. Generally the staff was very helpful except some British friends of ours were trying to get in touch with us and left three messages with the reception staff. None of them were delivered to us, even though we specifically asked if we'd received any messages.
Stayed 2 nights in Sep 2023
Response from Daniela Scinteie on Oct 22, 2023
HI Thomas, I'm so happy that you enjoyed you stay here with us. I am really sorry that the message wasn't delivered to you, I will check with the team.

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff where very helpful overall stay Excellent!
The stay was absolutely wonderful everything was perfect we can’t fault Oxford Thames Hotel the cleanness was 10/10 all l can say is me and my husband will stay there again whenever we visit Oxford! Thank you for your hospitality! Mrs Zahra Reilly
Stayed 1 night in Oct 2023
Response from Ivy on Oct 17, 2023
Hi Zahra, I'm so happy that you enjoyed your stay with us! I hope that we will have the opportunity to welcome you back again in the near future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Voco
We like the garden room at the Voco which is in a separate secure area, and insulated from functions taking place, such as weddings! The new parking scheme is a bit awkward (£8/day), says have to register in 10 minutes which isn't possible with a desk queue. Our key cards stopped working after 1 day. Overall, we will return.
Stayed 2 nights in Oct 2023
Response from Ivy on Oct 17, 2023
Hi Ian, I'm glad that you enjoyed your stay overall! I will pass on your comments to the rest of the team, and we look forward to welcoming you back again in the future.

10/10 Excellent

ADRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault the staff,the food, the room with a very comfy bed. Only downside was we stopped on a Saturday night when a wedding reception was on. Quite a bit of noise and people outside in the early hours.
Stayed 1 night in Sep 2023
Response from Ivy on Sep 28, 2023
Hi Adrian, I'm so happy that you enjoyed your stay with us! I hope that we will have the opportunity to welcome you back again in the near future.

10/10 Excellent

simbo0ne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is picturesque and the staff a relaxed and totally lovely. Would definitely stay here again. The food is pretty good too!
Stayed 2 nights in Sep 2023
Response from Daniela Scinteie on Sep 23, 2023
Hi Simbo0ne, Thank you for your feedback. I am glad that you enjoyed your stay here with us. I hope that we will see you back soon.

10/10 Excellent

Kirstine

Stayed 3 nights in Sep 2023
Response from Ivy on Sep 13, 2023
Hi Kristine, I'm so happy that you enjoyed your stay! I hope we will see you again.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunningly beautiful property with gardens and manicured landscaping. Quiet room and a comfortable bed. Perfect.
Stayed 1 night in May 2023
Response from Ivy on Aug 19, 2023
Hi Paul, I'm so happy that you enjoyed your stay with us! I hope that we will have the opportunity to welcome you back again in the near future.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice chilled atmosphere. Breakfast was lovely, staff friendly.
Stayed 2 nights in Aug 2023
Response from Ivy on Aug 11, 2023
Hi Matthew, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again soon!

10/10 Excellent

Norma

Stayed 2 nights in May 2023
Response from Ivy on Jul 27, 2023
Hi Norma, I'm so happy that you enjoyed your stay! I hope that we will see you back again soon.

8/10 Good

Martin

Stayed 1 night in Jul 2023
Response from Ivy on Jul 21, 2023
Hi Martin, I'm glad you enjoyed your stay! I hope we will see you back again soon.

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Superb building, lovely grounds, excellent breakfast
Stayed 1 night in Jul 2023
Response from Ivy on Jul 17, 2023
Hi James, I'm so happy that you enjoyed your visit! I hope that we will see you back again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
As above.
Stayed 6 nights in Jul 2023
Response from Daniela Scinteie on Jul 15, 2023
Dear Paul,Thank you for your feedback. I am glad that you enjoyed your stay here with us. We look forward to welcome you back soon.

10/10 Excellent

Marston

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good.
Stayed 4 nights in Jun 2023
Response from Daniela Scinteie on Jul 9, 2023
Dear Marston,Thank you for your feedback. I am glad that you enjoyed your stay here with us. We look forward to seeing you again soon.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly , the room was excellent, the views were brilliant , the food in the restaurant was exceptional. A perfect stay thank you
Stayed 1 night in Jun 2023
Response from Ivy on Jun 22, 2023
Hi Stuart, I'm so happy to hear that you enjoyed your stay with us! I hope that we will have the opportunity to welcome you back again in the near future.

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok but
This is overall a decent hotel, but there were a few problems. The first morning we were woken at 8am by workmen banging and then drilling outside our room. That evening there was no hot water
Stayed 2 nights in Jun 2023
Response from Ivy on Jun 16, 2023
Hi Julie, I'm sorry for these experiences, we are very careful normally not to make any noise in guest room areas until at least 9am on weekdays, and later on weekends, so I will make sure to look into that for you. I hope that if you stay again in the future you will see that this experience was an exception.

10/10 Excellent

Fatima

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved staying here. Staff were lovely & so helpful. The cons I’d say is if you don’t have a car, the distance to the city was a bit of a trek especially if you wanted to get food etc. It’s about 20/30mins by bus and felt super long on some days with traffic. Otherwise, it’s a perfect place to unwind and be surrounded by green. I will definitely be coming back next time I’m in Oxford.
Stayed 3 nights in Jun 2023
Response from Ivy on Jun 16, 2023
Hi Fatima, I'm so happy that you enjoyed your visit and had a chance to relax! We look forward to welcoming you back again in the future.

10/10 Excellent

Miguel

Stayed 2 nights in Jun 2023
Response from Ivy on Jun 11, 2023
Hi Miguel, I'm happy you enjoyed your stay! I hope we will see you back again soon.

10/10 Excellent

Ziuta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We had an excellent stay. The rooms were great, the pool was lovely, the staff were super, the food was delicious. We will be back!
Stayed 1 night in Jun 2023
Response from Ivy on Jun 7, 2023
Hi Ziuta, I'm so happy that you enjoyed your visit! We look forward to seeing you again soon!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay for our anniversary. Chose the hotel so we were out of the city, but close enough to travel in (20 mins by bus. Bus stop convenient situated just outside the hotel drive.) Lovely surroundings and the hotel was clean and staff were welcoming. Had a spa treatment which was excellent. We opted for a steak meal in the restaurant which was perfectly cooked, couldn’t fault. The restaurant decor was a little soulless and had a corporate feel and was nothing to look at but as I said the food was excellent. We would both definitely return for another stay.
Stayed 2 nights in Jun 2023
Response from Ivy on Jun 7, 2023
Hi Matthew, I'm so happy that you have enjoyed your stay with us! I Hope that we will have the opportunity to welcome you back again in the near future.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ivy on Jun 1, 2023
Hi Leslie, I'm happy that you enjoyed your stay! I hope that we will see you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ivy on Jun 1, 2023
Hi there, I'm glad you enjoyed your stay!

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very calm and peaceful. The staff were extremely helpful at all times.
Stayed 2 nights in May 2023
Response from Ivy on May 8, 2023
Hi Kate, I'm so happy that you have enjoyed your stay with us! I hope we see you again in the near future.

10/10 Excellent

Scott

Stayed 1 night in Apr 2023
Response from Ivy on May 8, 2023
Hi Scott, I'm so happy you enjoyed your visit! I hope we will see you again in the future.

10/10 Excellent

Derek, petts wood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel in lovely grounds. Ample parking which was important. Friendly and helpful staff. Good food, including breakfast. Convenient for Oxford centre, either by taxi or park and ride. Only one issue we found was that the rooms were not particularly soundproofed so some disturbance from noise, but not a huge problem. Do not allow dogs into the dining room so that was excellent. Highly recommended and we will be back.
Stayed 3 nights in Apr 2023
Response from Ivy on May 8, 2023
Hi Derek, I'm so glad that you enjoyed your visit with us! I hope that we will see you back again in the near future.

10/10 Excellent

Beverley

Stayed 1 night in Apr 2023
Response from Ivy on May 8, 2023
Hi Beverly, I'm so happy you enjoyed your stay! I hope we will see you back again soon.

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Daniela Scinteie on Apr 30, 2023
Dear Martin, Thank you for your feedback. I am glad that you enjoyed your stay here with us. We hope we will see you back soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting in spacious grounds by the river. Developed with respect for the history and architecture of the original buildings.
Stayed 2 nights in Apr 2023
Response from Daniela on Apr 22, 2023
Hi Carol, Thank you for your feedback. I am glad that you enjoyed your stay here with us. I hope we will see you back soon.

10/10 Excellent

Gladys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very clean. Amazing grounds. Just an overall good place to stay. A bit pricey for food and drink.
Stayed 3 nights in Apr 2023
Response from Ivy on Apr 14, 2023
Hi Gladys, I'm so glad that you enjoyed your stay! I hope we will have the opportunity to welcome you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Ivy on Apr 14, 2023
Hi Richard, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ivy on Apr 14, 2023
I'm glad you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Top class hotel nathing bad to say all good
Stayed 1 night in Mar 2023
Response from Ivy on Mar 25, 2023
Hi there, I'm so happy that you enjoyed your stay with us! I hope that we will see you back again in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great food and a relaxing stay.I would definitely recommend this hotel.
Stayed 1 night in Mar 2023
Response from Ivy on Mar 14, 2023
Hi John, I'm so happy to hear that you enjoyed your stay with us! I hope we will have the opportunity to welcome you back again in the future.

10/10 Excellent

Mrs LM

Stayed 1 night in Feb 2023
Response from Ivy on Feb 22, 2023
Hi Mrs LM, I'm so happy that you enjoyed your stay! I hope we will see you back again in the near future.