Lobby sitting area

Reviews of The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 235 out of 378 reviews" "
Rating 8 - Good. 79 out of 378 reviews" "
Rating 6 - Okay. 37 out of 378 reviews" "
Rating 4 - Poor. 10 out of 378 reviews" "
Rating 2 - Terrible. 17 out of 378 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Mar 2024
Response from The Randolph Hotel on Mar 13, 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Stayed 2 nights in Mar 2024
Response from The Randolph Hotel on Mar 12, 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Stayed 1 night in Mar 2024
Response from The Randolph Hotel on Mar 12, 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and comfy bed!!
Stayed 1 night in Mar 2024
Response from The Randolph Hotel on Mar 12, 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 Poor

Mason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Stayed 3 nights in Mar 2024
Response from The Randolph Hotel on Mar 12, 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 Excellent

Sadie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Stayed 1 night in Feb 2024
Response from The Randolph Hotel on Feb 26, 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Good

Simon, CHIPPENHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Stayed 3 nights in Feb 2024
Response from The Randolph Hotel on Feb 20, 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

8/10 Good

Catrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Randolph Hotel on Feb 20, 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Nick

Traveled with family
First class. Excellent room, staff and food.
Stayed 1 night in Feb 2024
Response from The Randolph Hotel on Feb 15, 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Excellent

Satish

Liked: Cleanliness, staff & service
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Stayed 3 nights in Jan 2024
Response from The Randolph Hotel on Jan 26, 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Alice in Wonderland references.
Response from The Randolph Hotel on Jan 22, 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Callum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Randolph Hotel on Jan 16, 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

rachel

Response from The Randolph Hotel on Jan 17, 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Stayed 1 night in Jan 2024
Response from The Randolph Hotel on Jan 15, 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Randolph Hotel on Jan 15, 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Iana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Stayed 1 night in Jan 2024
Response from Madu Ariyanyagam on Jan 14, 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 Good

Morgane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Stayed 2 nights in Jan 2024
Response from The Randolph Hotel on Jan 15, 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Natalie

Stayed 3 nights in Jan 2024
Response from The Randolph Hotel on Jan 25, 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from The Randolph Hotel on Jan 22, 2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
Response from The Randolph Hotel on Jan 8, 2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Bridget

Stayed 3 nights in Dec 2023
Response from The Randolph Hotel on Jan 22, 2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Lady Syvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
Stayed 3 nights in Dec 2023
Response from The Randolph Hotel on Jan 8, 2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Rosalind, Windlesham

Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Jan 8, 2024
Dear Rosalind,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 23, 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jason

Stayed 4 nights in Dec 2023
Response from The Randolph Hotel on Dec 23, 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 23, 2023
Thank you for taking the time to leave us your feedback, Every guest's opinion matters and we are always actively finding ways to improve. I hope we will have the opportunity to welcome you back in the future.

10/10 Excellent

Beware

On a whim I stopped in Oxford and selected the Randolph to stay. The property is nicely located, the building is old but quaint and is in excellent condition with modern conveniences. If you want a Downton Abbey vibe this is the place.
Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 15, 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from The Randolph Hotel on Dec 15, 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Very convenient location.
Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 14, 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is lovely but the room was very warm and it was impossible to turn the temperature down. The pillows were all very soft with no firmer option but spa and decor are great
Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 12, 2023
Thank you for sharing your experience with us! We're glad to hear you enjoyed the spa and decor. Your feedback about the room temperature and pillow options is valuable to us, and we apologize for any discomfort caused. We'll definitely look into improving these aspects to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to welcome you back for an even better experience.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 12, 2023
Thank you so much for your fantastic 10/10 rating! Your positive feedback means a lot to us. We're thrilled that you had a great experience during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again in the future!

8/10 Good

Eugene

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from The Randolph Hotel on Dec 6, 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Excellent

stevie

Stayed 1 night in Dec 2023
Response from The Randolph Hotel on Dec 6, 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous quiet room
Stayed 2 nights in Nov 2023
Response from The Randolph Hotel on Dec 6, 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not have been more pleased with my stay. This hotel is absolutely charming.
Stayed 2 nights in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 Excellent

Rosie, London

Stayed 2 nights in Oct 2023
Response from The Randolph Hotel on Dec 23, 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, well appointed rooms
Stayed 3 nights in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
We are very pleased to hear that you had a wonderful stay with us. We hope to see you soon,

2/10 Terrible

Andrew

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding level of service from all the staff. The bedroom and bathroom were maintained to a very high standard throughout our stay. We would definitely return.
Stayed 4 nights in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review. Hope to see you soon.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location for exploring Oxford. Love that the hotel still retains some of its historic character, though not as grand as it once was.
Stayed 1 night in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to see you soon.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Randolph Hotel on Nov 29, 2023
We are incredibly grateful that you took the time out to leave us a 10/10 review. Hope to see you soon.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from The Randolph Hotel on Nov 22, 2023
Dear Patricia, Thank you for leaving a review. We look forward to seeing you soon at The Randolph Hotel.

6/10 Okay

Andrew

Disliked: Staff & service
Not my cup of tea, would not stay again
Not that good really, average, gaudy decorations, and complicated check in procedure lost points, service not that good: we ordered tea in the drawing room, then 10 minutes later the waiter put her coat on and went home without letting us have our order, very disappointing. Shower took about 100 litres of water to be run before it got hot, so low points for eco friendliness. We had a suite on the 3rd floor that had awful wall paper everywhere and poorly figures statues of Alice in Wonderland characters. I stayed here about 12 years ago and it has a shabby chic feel then, the new owners have basically ruined that for some reason. I have to say not my cup of tea, would not stay again.
Stayed 3 nights in Nov 2023
Response from The Randolph Hotel on Nov 20, 2023
Dear Andrew,Thank you for taking the time to leave us your feedback, Every guest's opinion matters and we are always actively finding ways to improve. I have passed your comments on so the team are aware of the issues you experienced. I hope we will have the opportunity to welcome you back in the future.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favourite stays in the UK
Stayed 3 nights in Nov 2023
Response from The Randolph Hotel on Nov 20, 2023
Dear Michelle,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Morse bar and Alice restaurant!
Stayed 1 night in Nov 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear Guest,Thank you so much for the 10/10 review. We look forward to welcoming you back to The Randolph Hotel in the future.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel, with a good restaurant, fun bar and super friendly staff. Room was well appointed and just as advertized. Very happy.
Stayed 2 nights in Nov 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear Philip,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Robert, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear RiyaThank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Good

Mrs M H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat for a Honeymoon
A real treat for a honeymoon/anniversary. Comfy room and brilliant staff, friendly and helpful.
Stayed 2 nights in Nov 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear Mrs M H,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

6/10 Okay

Warren

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing for £300 a night
Room was very cold and did not improve when reported. Disliked odd assortment of furniture/ carpets & curtains. Dark blue of woodwork was very ugly. Service at Alice restaurant in the evening was very, very slow. Although in-room coffee should have been good (Nespresso Vertuo), it was awful, not sure why.
Stayed 1 night in Nov 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear Warren,Thank you for your feedback regarding your recent stay at The Randolph Hotel; this is certainly not the experience we wish for our guests and we will pass on your feedback to our team leaders for our improvement.

10/10 Excellent

George

Centrally located. Charming hotel
Stayed 1 night in Oct 2023
Response from The Randolph Hotel on Nov 17, 2023
Dear George,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.