Quintessential period hotel near town centre
Posted Jan 4, 2017
Fabulous location, wonderfully friendly staff with gorgeous comfortable rooms only let down by the restaurant. Waited a long time between courses, then when food finally arrived it was over cooked and cold, very disappointed as it was a Birthday dinner. Tea making facility's would be nice in the rooms, you shouldn't have to pay for a cup of tea in the morning!
Comment from Hotel Management
Jan 16, 2017 by Toby Aspel, Front Office Manager, Hotel Management
Thank you Dawn. We appreciate your feedback and welcome constructive criticism. Apologies if the food was disappointing - not a representative example of our usual high standards. We do hope we can make amends on a potential future visit? Your comments regarding tea & coffee being available in the rooms have been noted; we are reviewing our room service offer.