Ratings based on 26 Verified Reviews

4.3 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Horrible front desk Service- beautiful Hotel

Posted Sep 13, 2017 on Hotels
This hotel is newly remodeled with lots of family activities. Unfortunately, the staff is not as helpful or responsive and even sometimes rude. Considering that is this a 5-star resort I would re-think to stay here because of the front desk staff rudeness. The rest of the hotel is a very fun treat. Beautiful pools and beaches and good food. The location is far from airport and Izmir City.
Comment from Hotel Management
Sep 16, 2017 by PALOMA HOTELS, Hotel Management
Dear Guest, We are glad to know that the accommodation was pleasant. We are sorry to know that some of our services didn't meet your expectations. We would like to kindly remind you that the room rates for double rooms have an additional supplement for any third person wishing to accommodate. We surely do care about your comfort and your satisfaction is our main priority however terms and procedures need to be followed for all guests with no exception. We hope to have the chance to welcome you again in the soonest future. Sincerely, Club Marvy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time at Paloma Sultan

Posted Nov 1, 2016
Pros: It was a lovely complex. Really nice accommodation with lots of little houses on three stories rather than a huge complex. Might be a nightmare during high season as so big, but most places are. Do not chose if mobility impairment as there is lots and lots of steps to get to here and there....
Cons: Our holiday had to end. A la carte Restaurants were closed half way through holidays but we were not being made aware of it and so missed out.
Location: We had a car. Most people don't but it was the same price as bus transfers for us.... So we were mobile. Kuşadasi, Ephesus, Istanbul
Comment from Hotel Management
Nov 14, 2016 by Emel TURKMEN, Hotel Management
Dear Valued Guests, Thank you, first of all, for choosing our hotel for your vacation and for sharing with us your feedback. All our guests’ comments are taken into consideration and will be passed onto the management. We hope to be able to welcome you back again in the not so distant future. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from jordan

Location is very good staf nice food wonderfull

Posted Aug 16, 2016
It was very good experience we spend very nice days
Comment from Hotel Management
Aug 29, 2016 by Emel TURKMEN, Hotel Management
Dear Guest Majed, Thank you for your review :) See you next time. Best Regards
3 out of 5
by A verified traveler from Qatar

Nice pools/slides. Rooms very dated.

Posted Jul 24, 2016
Pros: Pools (infinity pool is beutiful) and slides.
Cons: The rooms need to be renovated. Incredibly dated.
Location: The resort is self-contained. The town of Selcuk (with many sightseeing opportunities) is a 30 min drive.
Rooms are incredibly dated and poorly maintained. Basic 3* (at best). It wasnt the luxury experience we were expecting at all. Major dissapointment on arrival to the room. The slides and overall pool areas are excellent, truly fantastic. The hotel caters mostly to french/belgians. If you go with kids - unless they can speak french - they will be lonely and not able to experience the same kids club fun that they others have. Evening entertainment was below par - only 2 shows in 6 days and other resorts in Turkey have nightly activities. A lot of walking up and down hills. The buffet restaurant probably used to be excellent, but the choice and variety is poor now compared to most other high star all-inc places in turkey.
Comment from Hotel Management
by Emel TURKMEN, Hotel Management
Dear Valued Guest Matt, First of all we would like to thank to you for taking your time to post your feedback about your stay at Paloma Club Sultan. All the guest feedbacks are really valuable for us . Sorry if we couldn't meet up some of your expectations during your stay however please be assured that your comments will be noted to be reviewed by relevant department heads in order to provide maximum guest comfort. Normaly if you come from England from TC UK there is Thomas Cook UK Kids Club is available. Other wise we have 2 Turkish ladies and 1 frec lady is working at our Miniclub. And they all speak English. For entertainment one night we have Russian dance show, one night we have Cuba Show, on night we have Turkish dance group, 2 nights we have live music, 2 nights we have cinema at the beach, one night we have beach party at the beach, one night we have Karaoke each night we have show time. We certainly enjoyed looking after you and hope to have the pleasure of welcoming you again in the nearest future. Best Regards Emel TURKMEN Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Karachi, Pakistan

If you want to just relax....

Posted Jun 13, 2015
Pros: The water Park the kids area, the beach, the food.
Cons: Maybe they can have the shuttle to the city go more often and places of interest for the city.
Location: There is not much to do here. A small town is nearby never visited it. The hotel itself is huge. Has 2 private beaches, loads of activities.
If you want to just enjoy the beach the hotel and a water park this is the place to be. Its nice clean and while mostly germans were stationed in this hotel it was very nice and peacful. Had a great time. The food options were just excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Very good hotel, professional staff.

Posted Apr 12, 2015
Great stay. Good value for money. Lovely place, friendly atmosphere. Will surely come back. Thanks.
Comment from Hotel Management
Sep 14, 2015 by EMEL, Hotel Management
Dear Guests, We would like to thamk you for having choose our hotel. We will be happy to see you here next year with your family and friends. Best Regards, Emel TURKMEN Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from York

Lovely resort made for a relaxing holiday.

Posted Nov 6, 2014
Pros: Most of the staff were very friendly and helpful. The food was excellent. The pools were gorgeous.
Cons: The bathrooms could do with updating as our mirror was hanging off the wall and the bathtub was hastily patched up as if it had been leaking.
Location: We never left the resort but there is a small town that has a few shops 5-10 mins away.
Lovely resort with beautiful pools. Friendly staff and excellent food. The kids club was great too our little one loved it. The only negatives were the bathroom needed updating as the mirror was hanging off the wall and bathtub looked like it has been hastily repaired. However we were at the last week of the season so I'm sure it will be fixed for new guests next year. The outdoor pools were gorgeous but because the weather was colder, so were the pools, so we didnt stay in them long. We used the indoor pool at the spa and gym which was warmer. There were lots of activities at the outdoor pool everyday such as darts, Zumba, aerobics etc. Other activities including mini golf, tennis, canoeing and pedalos. A lovely kids club that had outdoor pool slides and some fairground rides. The restaurant is used for breakfast, lunch and dinner and the buffet food was fantastic. We tried to book an a la carte meal on Tuesday, we arrived the previous Saturday evening, but it was fully booked for the whole week so I would suggest booking that at check in. There were only the 2 restaurants open because the other was closed for the season. We certainly would go back, we had such a relaxing week at Paloma and we didnt feel we needed to leave the resort as there was plenty to do for the week in the resort itself. We got a lot of exercise as there are a lot of stairs and hills but to be honest we needed it after the lovely food and drinks we consumed!
3 out of 5
by A verified traveler

Okay 4 star hotel - staff could be better

Posted Jul 28, 2013
The hotel is an adequate 4 star hotel. The setting is lovely, kids facilities are good and the food is adequate, what lets it down is the quality of the staff. For most of them, anything and everything seemed to be a chore.
Comment from Hotel Management
Jul 18, 2015 by PALOMA HOTELS, Hotel Management
Good Afternoon, We would like to thank you for having choose our hotel for your holiday as well for your commentary on Hotels.com. It will be a big pleasure for us to see you next time in Paloma Club Sultan. Best Regards Emel TÜRKMEN Rooms Division Manage
5 out of 5
Recommended
for Everyone
by Mark from London, UK

Beautiful hotel in a stunning setting.

Posted Jun 9, 2013
Pros: Private beach
Cons: Pool chilled
Location: Beautiful setting, but not really much to see in the region
Very well set up and staff are very friendly. Plenty of food choice at buffet meals. Beautiful views and stunning setting, with two private beaches. Amphiteatre provided some fun entertainment, but the music in the terrace bar catered for a more Europhile audience. The infinity pool is a highlight, but was presumably chilled as it got colder as the day progressed. We didn't leave the resort - didn't need to - but my understanding is that there isn't much in the area to do.
Comment from Hotel Management
Jul 18, 2015 by PALOMA HOTELS, Hotel Management
Dear Valued Guests, Thank you for taking the time to share you recent holiday experiences with us at Sultan here on Hotels.com. First we would like to thank you for having choose our hotel. It will be a big pleasure for us to see you next year at Paloma Club Sultan. Best wishes from Paloma Club Sultan Emel TURKMEN Rooms Division Manager
5 out of 5
Recommended
for Everyone
by Sabina from Birmingham, West Midlands, UK

5 Star Paloma Hotel!!

Posted Oct 26, 2012
Pros: The beauty!
Cons: None
An excellent hotel, with beautiful views and scenery.. lots of acivities to do to keep you occupied and great staff and organisation!