Ratings based on 38 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Istanbul

Posted Aug 10, 2017
The Hotel needs renovation especially the beach,water is nice but not excellent,it's very shallow you must walk quite a few in the sea in order to be able to swim.Staff were good generally,foods were average they could have more variation I think, (except of Turkish night),the activities are poor you might be boring all day there is no nearly any activity to do around hotel or in the hotel,rooms were very clean always and has enough space for a family.I would generally recommend for the family with children.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice relaxing resort

Posted Apr 24, 2016
We stayed in a Terrace Suite which overlooked the pool and the sea, the view was beautiful and most nights we would sit in the Jacuzzi enjoying the evening sun. The room was beautiful and would be recommended to those wishing to stay at Paloma Pasha. Our stay was during April, the sun during the day was hot however in the evening it got chilly. The hotel would provide blankets to guest which came in handy and I thought that was a nice touch towards Guest satisfaction. Although it was hot during the day, the swimming pool was cold but bearable once jumping in and getting that initial shock. The food choice was ok, however a greater variety is needed. Comparing to Club Sultan from previous trips, Sultan provided a greater variety. For my son Joseph, there was a kids club. Once spending a few days there, he became very comfortable with the staff and enjoyed his time. They looked after him very well and was sad to be leaving. We would like to thank Ferdi, the kids club team (sorry I can't remember all the names) and the chef lady (again apologies for not knowing names) for all their time. Perhaps due to low season, the entertainment games were limited. Greater choice is recommended and would hope this would be the case in higher seasons. Overall, we as a family enjoyed the hotel and would stay again.
Comment from Hotel Management
Jun 3, 2016 by Yasemin K. l Guest Relations Manager, Hotel Management
Dear John, Thank you so much for writing such a positive and encouraging review of your recent stay with us at Pasha. All your comments have been passed onto our staff for their encouragement. Thank you again. Our aim is to always make each and every one of our guests feel warmly welcomed and have a holiday of a lifetime so we are glad we achieved this for you. We hope that we will have the chance to see you return to us soon but this time as part of our Pasha family! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Posted Apr 12, 2016
Pros: The staff were amazing and helpful the whole time. Be on the look out for these very helpful people who work there! Eren, Ishilay and Serman.
Cons: If anything could be improved it would be the location of the slides as they are in quite a secluded and shaded area of the hotel.
Location: Their twin hotel sultan has an amazing water park. This hotel is around 3 miles away and they offer a transfer to the hotel.
This is my second year at this resort, and both times the overall experience has been outstanding. The staff are always very welcoming and helpful towards whichever needs you have. They pretty much have everything that you would need on a holiday away in the sun. A beautiful outdoor swimming pool, which is very relaxing. An indoor pool for those who which to swim or relax indoor for a while away from the sun. The sea is right there also on the same resort, and they have a wide range of activities that you can do. This hotel also has a few slides which actually are pretty fast, however you are met with a freezing cold pool at the bottom. This is due to the slide section being slightly in the shade. The hotel has a wide range of options regarding restaurants, and although our food taking 2 hours in the Italian restaurant one night.. the smiling faces of the servers kept us entertained and kept the alcohol flowing. There is always something happening in the evening, whether this be at the jazz club or a late night party in pasha (the nightclub). The rooms are all very clean with outstanding views. They also are very flexible with rooms and the number of people you can have in them. I was in the smallest room, but there was 3 of us in there. 2 had their own beds, and they made the sofa bed up for me. I cannot fault this hotel at all, only maybe the wifi, but when they have such an amazing place for you to relax, the last thing you need to do is be on the phone all day!! ENJOY..
Comment from Hotel Management
Jun 3, 2016 by Yasemin K. l Guest Relations Manager, Hotel Management
Dear Ricky James, Wow! What a lovely review to have received and read! Thank you very much for taking the time to write it. We are glad to hear that you enjoyed your second visit and all inclusive concept and hotel and we hope to welcome you back as part of the Pasha family again very soon for another ENJOYable holiday experience. Best regards,
2 out of 5
by A verified traveler from tyne and wear

Hotel Looks good, but dirty & cold pool,

Posted Apr 11, 2016
Hotel looks good, food generally was good. But there were a few issues. - some some lifts didn't work properly, others were out of order. - buffet would run out of certain items too quickly and too often. - all hotel staff (including manager) would always 'pass the buck' when complaints were made. - indoor pool water was murky and had bits of tissue floating in it, was never cleaned for the whole week. - outdoor pool had heating turned down or off. It was too cold to swim all week. Pool was always empty because of this. - Al a carte resturant service was shockingly bad. Waited 2 hours for mains, which were cold, got wrong deserts, most of the starters never came out at all, and whe we complained, waiters would walk off claiming not to speak English, but would speak English to other guests.
Comment from Hotel Management
Jun 3, 2016 by Yasemin K. l Guest Relations Manager, Hotel Management
Dear Juber, I would like to take this moment to thank you for taking the time to write a constructive review of your recent stay with us. It is always important for us to know how our guests feel and what they think about our hotel so that we can improve it for the future. We hope that we do have the chance to welcome you back once again - if not Pasha, then another of our Paloma Hotels. The doors will always be open and it will be an honour to welcome you once again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2016
Excellent service , friendly atmosphere , beautiful place
Comment from Hotel Management
Mar 25, 2016 by Yasemin K. l Guest Relations, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your opinions of your holiday at Paloma Pasha with the wider travelling community. We are very glad to hear that you were pleased with our facilities. We look forward to the time when we are able to warmly welcome you once again to Paloma Pasha Resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from K

The hotel was as expected - 5 star

Posted Nov 16, 2015
Good experience and had a good day at the spa facilities were excellent food was very good lots of choice of salads meats and desserts
Comment from Hotel Management
Nov 23, 2015 by Yasemin K. l Guest Relations Manager, Hotel Management
Dear Ceety, Thank you for sharing feedback of your recent holiday at Paloma Pasha Resort. We are very happy to read that you made good experiences especially with our food selection and spa facilities. We hope that we will have the chance to see you return to us in the future. Warmest regards,
4 out of 5
by A verified traveler

Weekend break solo traveller

Posted Jun 17, 2015 on Hotels
Great hotel of a high standard. Beautiful location and fantastic staff. Very safe for a solo female traveller.
5 out of 5
by A verified traveler

Anniversary

Posted Nov 17, 2014 on Hotels
Excellent place to stay. We stayed off season and it was very relaxing with very few people. The weather was great even in November. The buffet is open basically 24 hours...so you never go hungry. The facilities are beautiful and they have their own beach. We will definitely stay here again!
Comment from Hotel Management
Feb 21, 2015 by PALOMA HOTELS, Hotel Management
Dear valued guests, On behalf of the entire Paloma Pasha Team I would like to thank you for taking the time and making the effort to share your thoughts and experiences of your recent holiday at the Paloma Pasha Resort. We are very glad to hear that you describe our hotel as an 'Excellent place to stay' . We are pleased to hear that you were happy with our facilities and that you 'will definitely' visit us again. We look forward to the time when we are able to warmly welcome you once again to Paloma Pasha Resort. Best regards, Yasemin K. l Guest Relations Paloma Pasha Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Southend on Sea

Overall Great stay would recommend by far best fou

Posted Nov 3, 2014
Feel staff favoured Germans at the bar and couldn't always understand English. Facilities excellent and Levent animator excellent in making everyone welcome. reception excellent in helping enquiries disco too loud and show finished for season. weather ok. Fabulous location for Ephesus visit taxi ride and walk to local shops
Comment from Hotel Management
Jun 6, 2015 by GR Pasha, Hotel Management
Dear Julia, Thank you for taking the time to share your opinions of your 'Overall Great Stay' at Paloma Pasha with the wider travel community. We are glad to hear you were pleased with our facilities. Our staff always strive to provide the best possible service to all our guests and we are saddened to hear that you felt unsatisfied with this aspect of our service. Pleae kindly be assured that your comments will be passed on to the bar management team for their attention. We wlsh you all the best for the rest of the year and hope to welcome you once again in Paloma Pasha Resort. Sincerely, Yasemin K. / Guest Relations Paloma Pasha Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel - highly recommended

Posted Oct 9, 2014
Pros: Just about everything !
Cons: Serve some decent coffee.
Location: A 40min transfer from Izmir. Right on the beachside - perfect for a peaceful crash out. Ephesus 40mins away is a must.
Lovely hotel, fab room and pool. It was great to have a cool dip in the pool followed by a warm dip in the sea. Amazing choice of food in main restaurant. Of three alternative 'special' restaurants we tried two - 'The Ottoman' and 'The Fish'. Neither were 'special' or a patch on the main restaurant regarding food or staff. Pleasant and helpful reception staff. We'd love to go back.
Comment from Hotel Management
Jun 20, 2015 by PALOMA HOTELS, Hotel Management
Dear Jenny, On behalf of the entire Paloma Pasha Team I would like to thank you for taking the time and making the effort to share your thoughts and experiences of your recent holiday at the Paloma Pasha Resort. We are pleased to hear that you were happy with our facilities and that you 'would love to go back' again. We look forward to the time when we are able to warmly welcome you once again to Paloma Pasha Resort. Best regards, Yasemin K. l Guest Relations Paloma Pasha Resort