Ratings based on 76 Verified Reviews

3.8 out of 5
72% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
We just needed a place to sleep before traveling on and this hotel fit our needs perfectly. You don't want to show up for breakfast towards the end because things are mostly gone. That was our mistake though.
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for taking time to survey our property.
1 out of 5
by A verified traveler from Ozona, Texas

F on Customer Service

Posted Sep 3, 2017
Quickly booked a hotel for a funeral. Got there and realized that I clicked on the wrong date. They were plenty of rooms available. Since I prepaid clerk would not simply move my reservation to the funeral night. She wanted me to pay again and the booking error for two weeks later would be futile. Bad customer service. Under the circumstances I would have just switched the reservation. This customer service gets an F.
Comment from Hotel Management
Sep 7, 2017 by Mp, Hotel Management
Thank you for taking time to survey our property. Sorry for the inconvienience you had to deal with. It is hard for the hotel staff when the prepaid reservations are booked thru third party sites. Front Desk agent cannot simply switch or change the reservations. You would have to cancel the future reservation and check in that night, was the best option hotel could offer. Thank you, GM.
4 out of 5
by A verified traveler

Posted Aug 14, 2017
BREAKFAST host very friendly. Some minor room repairs needed. Pool nice.
Comment from Hotel Management
Aug 19, 2017 by Patel, Hotel Management
Thank you for taking time to survey our property. We hope to see you in future. Thank you, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stop for the night!

Posted Jul 6, 2017
The breakfast was great, and the lady in charge could not have been sweeter!
Comment from Hotel Management
Jul 11, 2017 by Mr. Patel, Hotel Management
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you, GM, Quality Inn Ozona
2 out of 5
by A verified traveler from tustin. ca

Old and smoke small hotel

Posted Jul 6, 2017
It's not like picture show. It's a old motel. We requested non smoking room but smell like a smoking room as soon as we walk in. I couldn't sleep all night. For $100 for it. Don't recommended.
Comment from Hotel Management
Jul 14, 2017 by Mr. Patel, Hotel Management
Dear CL, Thank you for taking time to review our property. I appologize for not meeting your expecation. We are constantly working on updating our property. Hope you would consider staying with us again. Thank you.
2 out of 5
by A verified traveler from irvine. ca

Smoking smell in non smoking room

Posted Jun 27, 2017
Their nonsmoking room really smell like smoking room but they try to cover it up. Can't really sleep because the smell. Paid $100 including tax for a night. Not worthy it.
Comment from Hotel Management
Jul 9, 2017 by Mr. Patel, GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
4 out of 5
by Richard

Good for a Quick Stay

Posted Jun 18, 2017 on Hotels
The staff is very friendly and the room is clean and comfortable. I love the convenience of a fridge and microwave in the room. The area, however, looks sketchy but is ok for a quick stay.
Comment from Hotel Management
Jul 9, 2017
Dear Richard, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you, Mr. Patel, GM
3 out of 5
by William

Won't come here again.

Posted Jun 9, 2017 on Hotels
Run down, tiny bathrooms. Wifi decent, breakfast the typical highway hotel stuff, no fruit though. "Gym" consists of a elliptical and a bike. Not worth the price.p, plenty of other options in same price range.
Comment from Hotel Management
Jul 9, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you, Mr. Patel, GM
4 out of 5
by Patricia

Super accommodations.

Posted May 13, 2017 on Hotels
Everything about the place was great. I was, however, unable to take advantage of the free breakfast as a tour bus of people had stayed over night, and took up the entire area from 6 am until I don't know when. They were still there when I left at 8 am.
3 out of 5
by A verified traveler

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon! Sincerely, Mr. Patel General Manager Quality Inn Ozona 325-392-3791