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Reviews of Supalai Scenic Bay Resort And Spa

3.5 out of 5
Supalai Scenic Bay Resort And Spa
69/9 Moo 6, Ao Po - Lang, Daeng RD, Pa Klok, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 140 reviews" "
Rating 8 - Good. 47 out of 140 reviews" "
Rating 6 - Okay. 26 out of 140 reviews" "
Rating 4 - Poor. 17 out of 140 reviews" "
Rating 2 - Terrible. 9 out of 140 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

JENNIFER

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is tired..it lookes like it was nice maybe 25 years ago? In our usa it would be like a super 8 on the water.. 50 bucks..it was a quick stop overnight to our island resort. Maybe feom what we are used to traveling thailand.. we are spoiled.. the sea is low tide alot here.. the service in reatarant is meh, we hardly were greeted..waited15 mins for a drink.. not the hospitality thai people are known for. Rooms paint grounds all that..need help. .
Stayed 1 night in Mar 2024
Response from The Management Team on Mar 26, 2024
Dear Khun Jennifer,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.Have a great day

10/10 Excellent

james

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here at superlai scenic bay resort. Spacecious rooms over looking the sea. Thank you to the friendly staff big shout out to sa-eed who welcomed us and made us feel at home.
Stayed 4 nights in Mar 2024
Response from The Management Team on Mar 20, 2024
Dear Khun JamesThank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

8/10 Good

russell

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice but older property. Many stairs if your room is on the first floor. View is great but the beach area is ok.
Stayed 2 nights in Mar 2024
Response from The Management Team on Mar 19, 2024
Dear Mr. Russell,Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon.Have a great day.

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had an amazing view of the islands in the Andaman Sea from the balconies. Sunrise was spectacular each morning. The pool was pristine and the breakfast buffet amazing. There were so many options to try and it was completely different the two days we stayed. It was peaceful and relaxing. Will definitely come back.
Stayed 2 nights in Mar 2024
Response from Ta on Mar 17, 2024
Dear Ms. StacyThank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

Havila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, very clean and amazing staffs
Stayed 8 nights in Jan 2024
Response from The Management Team on Mar 14, 2024
Dear Ms. Havila,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

2/10 Terrible

Elfry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was full with mosquito
Stayed 3 nights in Mar 2024
Response from Have a great day. on Mar 9, 2024
Dear Mr ElfryThank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Have a great day.

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service
I love our experience at this hotel, yes the hotel could use some new renovation, but at this price and given the excellent sea view, I'm very satisfied with the experience. My family stayed here for 5 nights.
Stayed 5 nights in Feb 2024
Response from The Management Team on Feb 27, 2024
Dear Ms. Thank you so much for your feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

8/10 Good

Robert Rocco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices are expensive. Have to pay alot to travel to the city
Stayed 11 nights in Feb 2024
Response from The Management Team on Feb 17, 2024
Dear Mr. SETSER ROBERT ROCCO,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

4/10 Poor

Busbong, Bellevue

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Management Team on Feb 12, 2024
Dear Mr. Busbong,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

4/10 Poor

Lawrence

Traveled with partner
Disliked: Amenities, property conditions & facilities
We reel like the hotel has to few staff that are not paid enough. Breakfast was not good, the beach is non existentent, so for anybody wanting to spend time on a beach, this is definitely not for you. Very isolated so if you want ro eat elsewhere you will need to take a taxi or rent a bike. Pool area is lovely but the rest of the resort is very tired and in need of some serious maintenance, with what are supposed to be pools at some of the villas full of dirty water and a bredding spot for mosquities which they have a SERIOUS problem with.
Stayed 7 nights in Jan 2024
Response from The Management Team on Feb 12, 2024
Dear Mr. Lawrence,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

10/10 Excellent

stephen

Traveled with partner
Lovely peaceful resort
Stayed 2 nights in Jan 2024
Response from The Management Team on Feb 1, 2024
Dear Khun Stephen,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

Umapon

Response from The Management Team on Jan 23, 2024
Dear Khun Umapon,Thank you very much for your time to leave a score and feedback after your visit.Have a great day

10/10 Excellent

Umapon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and good service!
Stayed 4 nights in Dec 2023
Response from The Management Team on Jan 7, 2024
Dear Khun Umapon,Thank you so much for your feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

David, Dunfermline

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from The Management Team on Dec 21, 2023
Dear Khun David,Thank you very much for your time to leave a score and feedback after your visit.Have a great day

2/10 Terrible

Fakir

Stayed 3 nights in Dec 2023
Response from The Management Team on Dec 15, 2023
Dear Mr. Fakir Indawala,Thank you very much for your time to leave a score and feedback after your visit.

6/10 Okay

Rodrick

Liked: Cleanliness, amenities, property conditions & facilities
If you’re looking for a nice quiet place this works well. However, if you have any limitations in terms of climbing hills or stairs then this place would not work well for you
Response from The Management Team on Feb 8, 2024
Dear Mr. RodrickThank you very much for your time to leave a score and feedback after your visit.Have a great day.

10/10 Excellent

Sally

Stayed 1 night in Nov 2023
Response from The Management Team on Dec 12, 2023
Dear Khun Sally,Thank you very much for your time to leave a score and feedback after your visit. We are pleased to be a part of your memorable experience, and we are delighted to be at your service. Rest assured that your score will be shared among our entire team to encourage them in order to keep the quality of service at the highest level.Have a great day.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I’ve been too. Very kind staff members.
Stayed 5 nights in Nov 2023
Response from The Management Team on Nov 28, 2023
Dear Khun Camila,Thank you so much for your lovely feedback and we hope to see you again.Have a great day.

8/10 Good

Loik

Stayed 5 nights in Oct 2023
Response from The Management Team on Oct 21, 2023
Thank you very much for your review and we hope to see you again.Have a great day

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stopped the one night, as we was moving on to one of the islands. The staff was friendly and a nice pool, shame I didn’t have time to enjoy it.
Stayed 1 night in Aug 2023
Response from The Management Team on Aug 23, 2023
Dear Khun Jared,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Beautiful spot but place slightly run down - lovely staff and it served its purpose for somewhere to put our head after a long flight.
Stayed 1 night in Jun 2023
Response from The Management Team on Jun 14, 2023
Dear Nicola,Thank you very much for your kind comment and some of you comment we have plan to improve it. We hope to welcome you again in the next future.Have a lovely day.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Sunrise!
We were there for one night on a stop over to another destination. Our room was clean and comfortable. We had a beautiful view overlooking the ocean and watched a stunning sunrise in the morning. We ate in the hotel restaurant and had a very good meal. We were sorry we did not have a chance to use the beautiful pool.
Stayed 1 night in Apr 2023
Response from The Management Team on Apr 29, 2023
Dear Ms. Sandra,Thank you very much for your very kind comment and we hope to welcome you again in the next future.Have a lovely day.

10/10 Excellent

Heather, Madison

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly and very helpful. The pool is amazing and room has great view.
Stayed 5 nights in Apr 2023
Response from The Management Team on Apr 29, 2023
Dear Mr. Heather,Thank you very much for your comment and we hope to welcome you to our resort in the next future.Have a great day.

10/10 Excellent

Jean louis

Stayed 1 night in Mar 2023
Response from The Management Team on Apr 29, 2023
Dear Mr. Jean Louis,Thank you very much and we hope to see you again.Have a nice day.

4/10 Poor

jonathan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Beautiful area. Pool was amazing. Room was dated and not very clean. Only one outlet in main room, one in bathroom. Restaurant was atrocious. The restaurant manager and the head waiter need to be fired. Confusion and cold food. One night I had an appetizer and a drink delivered after the meal was over. Because of the location there are no outside options. Also, no elevators. And the walking score is 0 for this property, as its on the side of a mountain with narrow, blind-curve roads. Great sunset and sunrise views from the room, though.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply wonderful, great hotel with wonderful staff, great place to stay and wow the location is top top - enjoy

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness
The room was very clean and the staff friendly , we arrived late so very quiet. Very comfortable bed.
Stayed 1 night in Sep 2022

8/10 Good

Asaf

Stayed 5 nights in Dec 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view - Quiet stay
Beautiful place. The view is fantastic from the room. Food was delicious. Friendly staff. Nice clean room. Its a good place to relax. The place is a bit far for food/grocery order apps. Might not be ideal for people who prefer convenience/walking distance to stores etc
Stayed 2 nights in Nov 2021

6/10 Okay

Yamine

Liked: Cleanliness, staff & service
A very nice scenic spot
Supalai Scenic Bay Resort and Spa is exactly what his name says a very nice scenic pot. It's also a prefect hotel to spend a night waiting for the ferry to Koh Yao Noi. The breakfast itself is rather basic but you are pleasantly welcomed and the view is really nice. We got a special discount for the night and at for that price, around 40 US$, we had nothing to complain about.
Stayed 1 night in Apr 2021
Response from lookmee on Jun 2, 2021
Dear Khun Yamine, Greeting from Supalai Scenic Bay Resort & Spa. Thank you so much for taking the time to share your experience during stay with Supalai Scenic Bay Resort & Spa. We hope to have a pleasure of welcoming your next visit at our hotel in the near future. Supalai Team.

10/10 Excellent

Tyson, ND

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, bed was comfy, staff was nice. Views are great of the sea. Breakfast was good, lots of options. Seemed far away from many things but staff helps with getting transportation.
Stayed 1 night in Feb 2020
Response from Supalai Team on Feb 27, 2020
Dear Madam or Sir Tyson, Thank you for taking time to sharing your recent stay with Supalai Resort and spa. We glad to know that you enjoy to stay with us. We look forward to serving you again in the near future. Supalai Team.

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Supalai Team on Feb 20, 2020
Thank you for recent stay with Supalai Phuket Resort & Spa. We hope to see you to visit us in the near future.

10/10 Excellent

Dennis

Stayed 3 nights in Jan 2020

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and calm
Amazing, secluded hotel near the ocean and Ao Po Pier. The two pools are immaculate—clean and quiet. The staff is very helpful if you want to book anything or have any issues. The breakfast buffet has many items so that any person can find something to eat. The hotel restaurant is also diverse in the dishes and very good. We stumbled upon this hotel just looking close to the pier for our ferry to Railay but ended up staying an extra day because of how relaxing it was! Highly recommend.
Stayed 1 night in Jan 2020
Response from Supalai Team on Jan 31, 2020
Dear Ms. Jenna, First we would like to thank you for choosing Supalai Resort as destination for you holiday in Phuket, also thank you for taking your time to share your experience about your recent stay in our resort. I am proud to share your feedback to our staff and management knowing that you enjoyed your holiday with us. We are all looking forward to welcome you again in the near future. Supalai Team

8/10 Good

James

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel which requires improvement.
This hotel has very good facilities and is in a peaceful location. To Improve the experience, the management should focus on improving customer service. I felt the staff were less than enthusiastic about responding to customer requests. In addition, the breakfast was poor relative to other hotels in this price bracket. The WiFi signal is poor. On a more positive note, the pool and geographical views were lovely.
Stayed 2 nights in Jan 2020
Response from Supalai Team on Jan 27, 2020
Dear Madam or Sir, We would like to take this opportunity to thank you for bringing your valued comments to our attention. Your candid and frank comments are of immense value in providing a focus for improvement. We very much hope that we will have the pleasure of welcoming you back to Phuket again soon. Supalai Team

2/10 Terrible

Verified traveler

Stayed 7 nights in Dec 2019
Response from Supalai Team on Jan 9, 2020
Thank you for your stay with us.

10/10 Excellent

Babette, Seattle, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, the views, and the quiet of the neighborhood. Three star, as property is large with a lot of upkeep. I loved the local feel and relaxing atmosphere. Property not near town, but a great driver took me anywhere I wanted to go. Beautiful.
Stayed 1 night in Nov 2019
Response from Supalai Team on Jan 9, 2020
Thank you for your stay with us and we glad to know that you enjoy during stay with us. We hope to see you in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best experience in Thailand from the hotel staff and the manager. Service is one of the best on the island. Will stay here again for the service alone. Everything else is a plus.
Stayed 1 night in May 2019

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing view,fantastic stay with panoramic view
If you plan to unwind and relax, away from the noise bustle of the city, this is for you. We have panoramic view in our terrace(room), we can see beautiful sunrise and sunset. They have 2 pool,is big and wide. The breakfast in many varieties ( best time is 8am, then the Chinese guest is already gone for the city tour) . The service is awesome .
Stayed 3 nights in Apr 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service
One night stop
We stayed here as a stopover en route to Koh Yao Noi. The rooms could do with a re-furb and the air conditioning didn't work at all. Nice view from the room, helpful staff and the pool looked great. We missed breakfast but they did give us some fruit which was very nice. As a stopover for the ferry it was absolutely fine.
Stayed 1 night in Mar 2019

8/10 Good

JEYAPRAKASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
The property has nice views but not clean and the stuff was not nice
Stayed 4 nights in Mar 2019

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this property several years ago due to proximity to Ao Po Grand Marina. This time preferred accom at the marina was booked out so decided to stay again for two nights. Property location is somewhat out of the way with virtually nothing else around although the hilltop position does afford good sea views. Rooms are quite spacious, comfortable and clean with good bed linens. Food on the other hand was not quite as good as remembered. It's OK but certainly not classic, tasty Thai. Breakfast used to have an omelette & egg cooking station but that seems to have disappeared. Evening meal on the first night took forever to appear with no explanation for the delay. Resort staff pleasant and helpful, pool nice and clean. Transfers to the marina were ready as booked.
Stayed 2 nights in Feb 2019

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, very helpful and friendly staff, we stayed in a delux sea front room which had super comfortable big beds! There are lots of day trips to choose from at great prices too! Definitely recommend.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful scenery and friendly staff. the food is amazing as well
Stayed 1 night in Dec 2018