Ratings based on 57 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid!Posted Jan 22, 2018 on Hotels
Lovely first impressions. However the bathroom was filthy (we had little flies coming out of the overflow, mound etc) the pool water made our swimmers stink afterwards and the sun beds were the most uncomfortable we had encountered with metal bars right across your lower back. There were mainly bus loads of tours from China who didn’t dine at the hotel so dinner was a soulless experience. The Spa was shut and we were not informed of this prior to booking. We were sick from what we think was the food. At night it was very noisy, so if you want a relaxing break this certainly isn’t for you. We checked out early and went elsewhere. The staff however were charming, and the views were stunning, it just needs a full refurb ASAP
for Everyoneby A verified traveler from Hampshire uk
Supalai stayPosted Jan 6, 2018
Stayed there for 10 night, friendly staff, a bit out of the way, so be prepared to spend money on transport, the beach is not the best, it’s at the bottom of a very steep hill, but the staff will drive you down and back up, wouldn’t recommend it, but views are beautiful, the hotel itself is very dated our room was really spacious but needed a coat of paint, as there were a lot of people staying for only 2-3 nights it was very noisy, doors banging, and traffic throughout the night. the meals took a while to arrive, when they did they were very tastey, would recommend trying the Thai dishes, the pizza was not the best. Would probably not stay there again.
by A verified traveler from seattle
No beach, no restaurants, nothing to do!Posted Dec 20, 2017
My girlfriend and I were very disappointed. Very subpar room, facilities, no gym, dirty pool. We checked in for 2 hrs and got a cab out as soon as possible. Moved to Patong which was a much better experience. The staff was nice. Just horrible location, outdated and the beach!? What beach? It is a giant stinky mud field.
Posted Oct 31, 2017 on Hotels
Ran down- Laundry Trolleys left outside of our room had to move them to open door. Very noisy early morning and late at night.
One night to many.Posted Aug 27, 2017 on Hotels
This hotel has a general air of neglect, is dirty and urgently needs to have a cosmetic update. Although the room was pleasant and had great views, the bathroom was disgusting with visible mould. No swim up bar as advertised. Pool shuts too early at 7pm. Advertised with beach access - bring your hiking gear as the hotel is located on a hill with a long and steep driveway. Restaurant and bar was however quite good. Be aware that hotels.com states the hotel has laundry facilities in room. It doesnt. Although hotel management acknowledged a mistake had been made we were forced to use the hotel laundry service at a premium cost.
for Everyoneby A verified traveler from Los Angeles
Nice hotel great pool and staffPosted Jul 7, 2017
The resort was nice and friendly. The staff was great and absolutely loved the pools and views.
by A verified traveler
Convenient for onward trip to Koh Yao YaiPosted Jun 3, 2017
Close to Phuket airport and Ao Po marina and a good place to stop if unable to make the last ferry to the islands. Hotel was clean and represented good value for money, our room could have ideally done with a refurb, especially the bathroom.
for Everyoneby A verified traveler from England
Beautiful views but nothing to doPosted Apr 2, 2017
Stunning views from all areas of hotel including room balconies. Mostly Asian guests when I stayed, who were on day trips everyday so I had place to myself. It was !like having a private villa. Very relaxing swimming in infinity pool, choice of sun lounger and plenty of staff when you want to order food or drinks. Breakfast was included in the very reasonable overall price and other food and drink reasonably priced for a hotel. The rooms were spacious and the staff lovely but most of them spoke !little English so a by challenging at times. The downside to the location is nothing around within an easy walk and no entertainment at the hotel so very quiet if you hang around hotel. However, a marina is a short drive and there is a restaurant and bars plus happy hour. You can also rent card and scooters from here. Taxis rates are published on a board in the reception area. Paton g is an hour away so expensive by taxi plus my experience was the taxi drivers in Paton g didn't know where this hotel was. Tours will pick you up from the hotel and most included the pick up in the price. I had to pay a small surcharge with one tour. The hotel has a beach bar but it wasn't open during my stay. Also a pack of dogs was roaming on the beach, which made me uncomfortable so I stayed by the pool.
for Everyoneby A verified traveler from los angeles
Happy guestPosted Mar 28, 2017
I loved the resort. I didn't check to see how far it was from the city which ended up being really far. But the hotel was great so kit was worth it.
by A verified traveler
Posted Nov 5, 2016 on Hotels