Ratings based on 141 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall UK

Central position

Posted Jul 8, 2017
Pros: The proprietor.
Cons: Very little.
Location: It is quite possible to walk to the historic centre of Mexico City.
Wonderful family hotel, a haven of peace. The proprietor a most interesting and friendly gentleman.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants

Posted May 4, 2017
Room clean, friendly staff, and great view of the monument.
2 out of 5
by A verified traveler from Orange, CA

very stinky!

Posted Apr 12, 2017
Pros: Location
Cons: Water pipes.. so smelly!
Location: it is located in downtown Pachuca, Hidalgo.
Very stinky Hotel! The smell is from the water pipes.. Not Recommended! Don't like it!
2 out of 5
by A verified traveler from SANTA MONICA

SO STINKY!

Posted Apr 12, 2017
Pros: LOCATION AND NICE LOBBY
Cons: THEY NEED TO FIX THE WATER PIPES... IT IS EXTREMELY STINKY!
Location: THE HOTELY IS LOCATED DOWNTOWN PACHUCA, HIDALGO IS CLOSE TO EVERYTHING SINCE THE TOWN IS SMALL.
EMELY HOTEL HAS A PRETTY LOBBY, CHARMING BEDROOMS...HOWEVER, IT IS EXTREMELY STINKY. THE BAD SMELL FROM THE WATER PIPES COMES TO THE ROOMS.. IT GIVES YOU A HEADACHE AND FELT LIKE UPSET STOMACH. OWNERS OF THE HOTEL HAVE A BAD PROBLEM WITH THIS BAD SMELL. THEY SHOULD DO SOMETHING ABOUT IT. IT DOESN'T INVITE YOU TO STAY THERE OR RECOMMED THE HOTEL TO NO BODY. I WILL NOT STAY THERE IN MY LIFE!
3 out of 5
by omar

Posted Apr 6, 2017 on Hotels
I searched for hotel that includes BF and they ended charging for this because I checked online (?)
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with great customer service

Posted Mar 5, 2017
Clean, friendly and accommodating. Walking distance to a lot of excellent restaurants and cafes.
4 out of 5
by Victor

Convencient and comfortable stay in Great Location

Posted Feb 21, 2017 on Hotels
The hotel is an excellent choice if you are interested in visiting downtown Pachuca. I would have giving it a rating of 5, if it wasn't for the fact that the suite, the best room that you can book with them, has a terrible view. If you want the best view facing the clock, you have to book the regular rooms and make a notation that you want that view. Other than that, everything else about this place is absolutely wonderful.
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
good value for the money
3 out of 5
Recommended
for Everyone
by A verified traveler

location is the only factor that sells this hotel.

Posted Oct 23, 2016
Pros: Only the location.
Cons: See the review. For the rate this hotel charges, it is not good value for the money.
Location: Pachuca's Centro historico is small and uninteresting. However, it does have a minivan 'terminal' that allows you to go to the mines and villages.
Chose this hotel due to the good reviews- however has to say those were exaggerated. This hotel is dated, and should be considered more of a two star pension. To be blunt, wifi, easily the most important element of any hotel for travellers, doesn't work. There is no CNN, which is hugely important for any traveller who needs to relax and be in an environment of familiarity in a foreign city. The room smells of stale tabacco - smoking in rooms is ok apparently. The industrial carpet in the room is unhygienic, and really needs to be ripped off. The bathroom doesn't have a proper shower area, and the splash from the shower floods the whole floor. No air conditioning, which is ok since pachuca is cool and it really doesn't get as cold as new england nights. A portable heater is provided and does the job. Nice large room with beautiful direct view of the clock tower. This hotel is fine, if the tourist considers that to be the most important factor. The coffee provided in the room comes in a home-made foil, impossible to open and when opened bursts and spills everywhere. The coffee filter wilts in the coffeemaker, and you end up with a cup of coffee grounds. Not a big deal since the cafe is downstairs, but just another unnecessary kink the traveller has to deal with. Little things add up, and the stay becomes very stressful. Only one bottle of water is provided, and the other bottle costs 10 pesos - gives the impression of diming the visitor.
5 out of 5
Recommended
for Everyone
by A verified traveler

very NICE HOTEL, CLEAN, GOOD PERSONAL, FRIENDLY

Posted Oct 4, 2016
Pros: ITS VERY CLEAN. AND GOOD SERVICE
Cons: THE PARKING, IS TOO SMALL AND ITS A HAZZLE TO GET CARS OUT IN THE MORNING.
iT WAS A PLEASURE TO STAY THERE, CLEN HOTEL, RIGHT AT THE HISTORIC TOWN OF CITY. I HIGHLY RECOMMEND THIS HOTEL.