Hotel Hacienda

Photo gallery for Hotel Hacienda

Primary image
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of Hotel Hacienda

Hotel Hacienda

3.0 star property

3.6/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Room service
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Carretera Pachuca-Tulancingo KM 11.750, Barrio de San Juan Tizahuapan, Pachuca, HGO, 43580

Explore the area

  • Popular LocationEl Chico National Park40 min drive
  • Popular LocationLa Paila Crater42 min drive
  • Popular LocationDuendes Museum62 min drive

Choose dates to view prices

About this area


Hotel Hacienda is located in Pachuca. The area's natural beauty can be seen at El Chico National Park and David Ben Gurion Park, while Cuartel De Arte Museum and Center of Art and Philosophy are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Hidalgo Stadium, or consider a night out at Auditorium Gota de Plata.

What's nearby

  • Plaza Q Mall - 16 min drive
  • Tuzoofari Zoo - 26 min drive
  • El Chico National Park - 40 min drive
  • La Paila Crater - 42 min drive
  • Duendes Museum - 62 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 73 min drive

About this property

Hotel Hacienda

Colonial hotel with 24-hour front desk and restaurant
Along with a restaurant, this hotel has 24-hour room service and a 24-hour front desk. WiFi in public areas is free. Other amenities include a garden and a lobby fireplace.
Hotel Hacienda offers 17 accommodations with fireplaces and complimentary toiletries. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages spoken


Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 1 restaurant
  • 24-hour room service

Restaurants on site

  • La Carreta


  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping


  • Garden


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - June 2016
  • TV in lobby

Room amenities


  • Bed sheets


  • Free toiletries
  • Private bathroom
  • Shower
  • Towels


  • 40-inch flat-screen TV
  • Cable channels


  • Fireplace
  • Free local calls
  • Phone
  • Separate sitting area

Travelers also viewed these properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
No pets and no service animals are allowed at this property

Property is also known as

Hotel Hacienda Pachuca
Hacienda Pachuca
Hotel Hacienda Hotel
Hotel Hacienda Pachuca
Hotel Hacienda Hotel Pachuca

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 11 out of 34 reviews
5 - Excellent 32%
Rating 4 - Good. 10 out of 34 reviews
4 - Good 29%
Rating 3 - Okay. 6 out of 34 reviews
3 - Okay 18%
Rating 2 - Poor. 3 out of 34 reviews
2 - Poor 9%
Rating 1 - Terrible. 4 out of 34 reviews
1 - Terrible 12%




Staff & service




Property conditions & facilities



3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort
Service was great. Jr. Suite not so great. Skylight leaks. Room is too big so heater doesn't work. S lot of ants in restroom. They dont give you a room key you have to keep asking them to open up the room everytime you leave and come back. They tolds us not to leave anything of value because it might get stolen. Bed is worn out. Not enough bed sheets. Jacuzzi takes for ever to heat up not enough hot water.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was very hard and was not a comfortable place to stay.
Stayed 1 night in May 2018

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un pequeño hotel de paso muy acogedor. Delicioso desayuno. Muy buena atención de su personal
Stayed 1 night in May 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Las llaves de agua no de la regadera no se pueden regular, sale muy caliente o muy fria. Creo que se trata de un calentador de paso que corta el suministro al exisitir presión del agua fria. Las almohadas tenian una bolsa de plástico debajo de su funda eso es muy incomodo.
Stayed 1 night in Oct 2021