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Overview of Hotel Hacienda

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Free WiFi
Free WiFi
Free WiFi
Free WiFi

Hotel Hacienda

3 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

    Popular LocationPlaza Q Mall12 min drive
    Popular LocationTuzoofari Zoo18 min drive
    Popular LocationCuartel De Arte Museum21 min drive

Choose dates to view prices

About this area


Hotel Hacienda is located in Pachuca. The area's natural beauty can be seen at El Chico National Park and David Ben Gurion Park, while Cuartel De Arte Museum and Hidalgo Theater are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Hidalgo Stadium, or consider a night out at Auditorium Gota de Plata.
Popular Location

What's nearby

  • Plaza Q Mall - 12 min drive
  • Tuzoofari Zoo - 18 min drive
  • National Photography Museum - 21 min drive
  • Mineria Museum and Historical Archive - 21 min drive
  • Cuartel De Arte Museum - 21 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 75 min drive


  • La Carreta — 1 min walk
  • Restaurante Las Acamayas — 11 min drive
  • Lisu Vegetariano — 11 min drive
  • Sotero Cocina De Oficio — 12 min drive
  • Coffee Park — 12 min drive

About this property

Hotel Hacienda

Colonial hotel with restaurant and 24-hour front desk
Along with a restaurant, this hotel has 24-hour room service and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a lobby fireplace. All 17 rooms boast fireplaces and offer free WiFi and sitting areas. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find 24-hour room service and free local calls.
Hotel Hacienda offers 17 accommodations with fireplaces and complimentary toiletries. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 24-hour room service

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • Spanish


  • Garden


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - June 2016
  • TV in lobby

Room amenities


  • Free toiletries
  • Shower


  • 40-inch flat-screen TV
  • Cable channels


  • Fireplace
  • Free local calls
  • Phone
  • Separate sitting area



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before 1 PM

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Hotel Hacienda Pachuca
Hacienda Pachuca
Hotel Hacienda Hotel
Hotel Hacienda Pachuca
Hotel Hacienda Hotel Pachuca

Frequently asked questions

Rating 5 - Excellent. 9 out of 31 reviews
5 - Excellent 29%
Rating 4 - Good. 10 out of 31 reviews
4 - Good 32%
Rating 3 - Okay. 5 out of 31 reviews
3 - Okay 16%
Rating 2 - Poor. 3 out of 31 reviews
2 - Poor 10%
Rating 1 - Terrible. 4 out of 31 reviews
1 - Terrible 13%




Staff & service




Property conditions & facilities

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort
Service was great. Jr. Suite not so great. Skylight leaks. Room is too big so heater doesn't work. S lot of ants in restroom. They dont give you a room key you have to keep asking them to open up the room everytime you leave and come back. They tolds us not to leave anything of value because it might get stolen. Bed is worn out. Not enough bed sheets. Jacuzzi takes for ever to heat up not enough hot water.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was very hard and was not a comfortable place to stay.
Stayed 1 night in May 2018

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
varios de mis objetos personales se perdieron después de la limpieza muy mal😡
Stayed 2 nights in Dec 2019

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio,tiempo ,trato , privacidad,comodidad exelente
Stayed 1 night in Dec 2019