Aerial view

Reviews of Americas Best Value Inn San Francisco Pacifica

2.5 out of 5
Americas Best Value Inn San Francisco Pacifica
2160 Francisco Blvd, Pacifica, CA

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 721 reviews" "
Rating 8 - Good. 227 out of 721 reviews" "
Rating 6 - Okay. 158 out of 721 reviews" "
Rating 4 - Poor. 83 out of 721 reviews" "
Rating 2 - Terrible. 52 out of 721 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to everything
Stayed 1 night in Mar 2024
Response from CP on Mar 23, 2024
Dear Charles,Thank you so much for your wonderful 5 out of 5 review! We are thrilled to hear that you found our hotel clean and conveniently located. Providing a positive experience for our guests is our ultimate goal, and we are delighted that we could meet your expectations.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.Thank you for choosing to stay with us and for taking the time to share your feedback!Warm regards,[Hotel Management]

10/10 Excellent

Tracey A, San Francisco

Traveled with family
Liked: Amenities
Clean and quiet
Stayed 3 nights in Mar 2024
Response from CP on Mar 23, 2024
Thank you for your positive feedback, Tracey! We're thrilled to hear that you found our accommodations clean and quiet during your stay. Your comfort and satisfaction are our top priorities, and we're glad we were able to meet your expectations. Should your travels bring you back this way, we'd be delighted to welcome you again. Safe travels!

10/10 Excellent

Dorothy, Granada Hills

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Bryan

Stayed 2 nights in Jan 2024
Response from ABVIPACIFICA on Jan 24, 2024
Thanks for stay with us and your feedback

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ABVIPACIFICA on Jan 14, 2024
Thanks for stay with us and your feedback

10/10 Excellent

Yeillie

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 30, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a basic hotel. It had everything I needed in the location I wanted. Comfortable bed so slept well.
Stayed 1 night in Dec 2023
Response from CP on Dec 20, 2023
Dear Penny,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found everything you needed during your stay and that you had a comfortable night's sleep in our hotel. We strive to provide a welcoming and pleasant experience for all our guests, and we are glad to know that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,ABVIPACIFICA

10/10 Excellent

Serena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I wanted to be and very affordable.
Stayed 1 night in Dec 2023
Response from CP on Dec 9, 2023
Dear Serena,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that our hotel's proximity to your desired location and our affordable pricing met your needs.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,ABVIPACIFICA

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from CP on Nov 21, 2023
Dear John,Thank you so much for taking the time to leave us such a fantastic review on Expedia! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and valued, and we are delighted to hear that we succeeded in making your stay memorable.We truly appreciate your kind words and your support. We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,ABVIPACIFICA

6/10 Okay

Matthew

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
The beds where hard and the blankets where old
Stayed 1 night in Nov 2023
Response from CP on Nov 5, 2023
Dear Matthew,Thank you for taking the time to review your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you experienced with the beds and blankets.At our hotel, guest comfort is of utmost importance to us, and we are disappointed to learn that the beds were hard and the blankets were not up to your expectations. We will address this issue with our housekeeping and maintenance teams to ensure that proper attention is given to the comfort and quality of our bedding.We value your feedback as it helps us identify areas for improvement. We strive to provide a pleasant and comfortable stay for all our guests, and we apologize for falling short of your expectations in this instance.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our front desk. We appreciate your business and hope to have another opportunity to serve you better in the future.Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute and clean. I would stay here again on my next visit.
Stayed 1 night in Oct 2023
Response from CP on Oct 29, 2023
Dear Kelly,Thank you for taking the time to share your feedback with us! We truly appreciate your 5-star review of our hotel on Expedia.We're delighted to hear that you found our establishment cute and clean. Providing a comfortable and enjoyable experience for our guests is our top priority, so it's wonderful to know that we met your expectations. We're glad that you would choose to stay with us again on your next visit.If you have any specific suggestions or requests for your future stays, please don't hesitate to let us know. We're always looking for ways to improve and provide an even better experience for our guests.Once again, thank you for your kind words and for choosing our hotel. We look forward to welcoming you back in the future.Warm regards,ABVIPACIFICA

10/10 Excellent

Suzanne

Seeing whale from the window.
Stayed 14 nights in Oct 2023
Response from CP on Oct 31, 2023
Dear Suzanne,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and had the opportunity to see whales from your window. That sounds like an incredible sight!Providing our guests with memorable experiences is always our top priority, and we're glad that we could contribute to your enjoyment during your time with us. We hope that this unique encounter with the whales added an extra touch of magic to your stay.Should you have any future travel plans or need any assistance, please don't hesitate to reach out. We would be delighted to welcome you back to our hotel and provide you with another exceptional experience.Thank you again for choosing to stay with us and for sharing your positive feedback. We wish you all the best and hope to see you again soon!Warm regards,ABVIPACIFICA

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really appreciate the hassle free late check in!
Stayed 1 night in Oct 2023
Response from CP on Oct 17, 2023
Dear Rebecca,Thank you so much for your wonderful review and for rating our hotel a perfect 10 out of 10! We are thrilled to hear that you had a fantastic experience during your stay.We're especially pleased to know that our late check-in process was hassle-free for you. We understand that travel plans can sometimes be unpredictable, and we strive to make our guests' arrival as smooth and convenient as possible.Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide you with another exceptional stay.Thank you once again for choosing our hotel, and we look forward to serving you again soon!Warm regards,ABVIPACIFICA

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and the staff are very nice, never have any issues staying here. I love walking to the beach and there are places in walking distance to get a coffee or pastry and meals.
Stayed 1 night in Oct 2023
Response from CP on Oct 16, 2023
Dear Teresa,Thank you so much for taking the time to leave us a fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience during your stay with us.We take pride in maintaining a clean environment for our guests, and it's wonderful to know that you found our hotel to be consistently clean. Our staff strives to provide exceptional service, and we're delighted that their friendliness made a positive impression on you.We're glad you enjoyed the convenience of our location, with easy access to the beach and nearby establishments. It's always a pleasure to have options for coffee, pastries, and meals within walking distance.Thank you for choosing our hotel, and we would love to have the opportunity to welcome you back for another excellent stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,ABVIPACIFICA

2/10 Terrible

Dorena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
yes i took photos of the roaches I killed while st
cockroaches all over the place.
Stayed 1 night in Oct 2023
Response from CP on Oct 16, 2023
Dear Dorena,Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the unpleasant experience you had with the presence of cockroaches. We take such matters very seriously, as providing a clean and comfortable environment for our guests is our top priority.We appreciate you taking the time to document the issue by taking photos of the roaches you encountered. This information will be shared with our housekeeping and pest control teams to address the problem immediately and prevent any further occurrences.We would like to assure you that we have implemented additional measures to address this issue and ensure the highest level of cleanliness and hygiene throughout our property. Our staff is undergoing retraining on pest prevention and eradication procedures to prevent such incidents from happening in the future.Please accept our sincerest apologies for the inconvenience caused, and we would like to extend an invitation for you to give us another chance to provide you with a more enjoyable stay. If you decide to return, please let us know so that we can personally ensure that your experience is exceptional.Once again, we apologize for the negative experience you had, and we appreciate your feedback. Your satisfaction is important to us, and we will do our utmost to rectify the situation.Best regards,ABVIPACIFICA

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here when im in the area. Its comfy and parking is safe.
Stayed 1 night in Oct 2023
Response from CP on Oct 16, 2023
Dear Leonard,Thank you for taking the time to share your positive experience with us at Hotels.com! We're thrilled to hear that you consistently choose to stay at our hotel whenever you're in the area. Your perfect 10 out of 10 rating means a lot to us.We're delighted that you find our accommodations comfortable and that you appreciate our safe parking facilities. Providing a comfortable and secure environment for our guests is one of our top priorities, and we're glad that we've been able to meet your expectations in these areas.We truly value your loyalty and look forward to welcoming you back on your future visits to the area. If there's anything we can do to enhance your stay further, please don't hesitate to let us know. We're here to ensure your continued satisfaction.Thank you again for your kind words, and we hope to see you soon!Best regards,ABVIPACIFICA

8/10 Good

Lowell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic stay, steps from the beach
Stayed 1 night in Oct 2023
Response from CP on Oct 14, 2023
Dear Lowell,Thank you for choosing to stay with us and taking the time to share your feedback on your recent visit. We appreciate your rating of 4 out of 5, and we're glad to hear that you had a good basic stay and enjoyed the proximity to the beach.If there's anything specific you would like to share or any suggestions you have for us to improve our services, please feel free to let us know. We value guest input and strive to provide the best possible experience for our visitors.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay by the beach.Best regards,ABVIPACIFICA

6/10 Okay

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique; pretty standard but clean and quiet and non-intrusive. Parking easy on property and I felt safe. All good.
Stayed 1 night in Sep 2023
Response from CP on Oct 3, 2023
Dear Claire,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found our property to be clean, quiet, and safe. Providing a comfortable and secure environment for our guests is a top priority for us.We understand that you found your experience to be standard and not particularly unique. While we strive to offer a distinctive and memorable stay for all of our guests, we appreciate your understanding that sometimes simplicity and reliability can also be valued qualities.If there is anything specific that we could do to enhance your future visits or make your stay more memorable, please do not hesitate to let us know. We value your feedback and are always looking for ways to improve our guests' experiences.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Best regards,ABVIPACIFICA

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, easy stay, would stay again, but the shower’s water pressure for hot water needs attention.
Stayed 1 night in Sep 2023
Response from CP on Oct 2, 2023
Dear Jeffrey,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your positive review and are glad to hear that you found our hotel to be a good value and had an overall easy stay. We strive to provide a comfortable experience for all our guests, and we're delighted to know that you would consider staying with us again.We apologize for the inconvenience you experienced with the water pressure in the shower. Our team takes guest feedback seriously, and we will definitely address this issue to ensure that it is promptly resolved. Your feedback helps us identify areas where we can improve, and we appreciate your input.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please feel free to reach out to our front desk.Warm regards,ABVIPACIFICA

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CP on Sep 26, 2023
Dear Samantha,Thank you for sharing your rating of 8 out of 10 for your recent hotel experience on Hotels.com. We appreciate your feedback and value your opinion.We're glad to hear that your overall experience was positive. If there are any specific aspects of your stay that you particularly enjoyed or found noteworthy, we would love to hear more details. Your insights can help us continue to improve and provide exceptional service to our guests.If there were any areas where you felt we could have done better or any suggestions you would like to share, please feel free to let us know. We are constantly striving to enhance our guests' experiences, and your feedback is essential in that process.Thank you again for choosing to stay with us and for taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,ABVIPACIFICA

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from CP on Sep 26, 2023
Dear Anita,Thank you so much for taking the time to share your wonderful experience with us on Expedia! We are thrilled to hear that you had a fantastic stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is our top priority, and your feedback reaffirms our commitment to delivering a high standard of hospitality.We are delighted that you found your stay with us to be enjoyable and met your expectations. Our team takes great pride in providing comfortable accommodations, attentive service, and a welcoming atmosphere. Your kind words mean a lot to us and will be shared with our entire staff.We truly appreciate your recommendation and choosing our hotel for your stay. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future for another outstanding experience.Warm regards,ABVIPACIFICA

8/10 Good

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotel rooms I've ever stayed in!
Stayed 1 night in Sep 2023
Response from CP on Sep 22, 2023
Dear Elizabeth,Thank you for taking the time to share your review on Expedia. We greatly appreciate your feedback and are thrilled to hear that you found our hotel room to be one of the cleanest you've ever stayed in. Maintaining a high level of cleanliness and comfort for our guests is a top priority for us.We strive to provide exceptional service and a welcoming environment, and it's always rewarding to receive positive feedback from our valued guests. Your kind words will be shared with our housekeeping team, who work diligently to ensure that our rooms meet the highest standards of cleanliness.We look forward to welcoming you back on your next visit and providing you with another enjoyable stay.Warm regards,ABVIPACIFICA

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from CP on Sep 20, 2023
Dear Angela,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience fell short of your expectations. We take guest satisfaction seriously, and we appreciate your candid review.We would like to apologize for any inconvenience or dissatisfaction you encountered during your stay. We strive to provide exceptional service and a comfortable environment for all our guests, and we regret that we failed to meet your expectations on this occasion.We would greatly appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will help us investigate the matter further and take appropriate actions to address any areas of improvement.We value your feedback and take it as an opportunity to learn and grow. We assure you that your concerns will be shared with our management team to ensure that necessary measures are taken to prevent similar situations in the future.If there's anything else you'd like to discuss or if you have any additional feedback, please don't hesitate to contact us directly at [hotel contact information]. We would welcome the chance to make it right and restore your faith in our hotel.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ABVIPACIFICA

4/10 Poor

Diana

Stayed 1 night in Sep 2023
Response from CP on Oct 8, 2023
Dear Diana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honesty and apologize that your experience did not meet your expectations.To better understand your concerns and address them appropriately, we kindly request additional details about the specific aspects of your stay that you found unsatisfactory. Your feedback is invaluable to us as it helps us identify areas where we can improve our services and facilities.We genuinely value your opinion and would like to make things right. If you could provide more information about your stay, such as the dates, room number, or specific issues you encountered, it would greatly assist us in addressing your concerns effectively.Please feel free to reach out to our customer service department, and we will be more than happy to assist you further and work towards a resolution.Once again, we apologize for any inconveniences you experienced during your stay. We are committed to providing exceptional service, and your feedback is instrumental in helping us achieve that goal. We hope to have the opportunity to make it up to you and provide you with a more satisfactory experience in the future.Thank you for choosing our hotel, and we look forward to hearing from you soon.Best regards,ABVIPACIFICA

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine but dated ... bed was not comfortable!
Stayed 1 night in Sep 2023
Response from CP on Sep 16, 2023
Dear Donald,Thank you for taking the time to share your feedback on your recent experience. We appreciate your positive rating of 5 out of 5 and are glad to hear that your overall stay was fine.Your satisfaction is important to us, and we're delighted that you had a positive experience during your time with us. If there is anything specific you enjoyed or any aspects of your stay that you would like to highlight, please feel free to share them with us.We value your business and hope to have the pleasure of welcoming you back in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing our establishment, and we look forward to serving you again soon.Best regards,ABVIPACIFICA

10/10 Excellent

Jeffrey, Phoenix

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Sep 2023
Response from CP on Sep 14, 2023
Dear Jeffrey,Thank you for taking the time to leave a positive review about your recent stay at our hotel. We greatly appreciate your feedback, and we're thrilled to hear that you had a fantastic experience with us.We strive to provide exceptional service and ensure that our guests have a memorable stay, so it's rewarding to know that we met your expectations. Your five-star rating means a lot to us, and it serves as motivation for our team to continue delivering outstanding hospitality.If you have any specific highlights or memorable moments from your stay that you'd like to share, we'd love to hear them. We value your opinion and use it to continuously improve our services.Once again, thank you for choosing our hotel and for your kind words. We hope to have the pleasure of welcoming you back in the future.Best regards,ABVIPACIFICA

10/10 Excellent

Maria de la Luz

Traveled with family
Liked: Property conditions & facilities, room comfort
Nice hotel!
Everything was clean, not noise at all.
Stayed 1 night in Sep 2023
Response from CP on Sep 13, 2023
Dear Maria de la Luz,Thank you for taking the time to share your feedback and for giving our hotel a perfect score of 10 out of 10! We're thrilled to hear that you had a fantastic experience during your stay.We're delighted that you found everything clean and enjoyed a peaceful and quiet atmosphere. Providing a clean and tranquil environment is one of our top priorities, and it's rewarding to know that we succeeded in meeting your expectations.Your positive review means a lot to us, and we truly appreciate your kind words. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back on your next visit!Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great value
Great price. Comfortable room.
Stayed 1 night in Sep 2023
Response from ABVIPACIFICA on Sep 9, 2023
Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you found our hotel to be of great value and that you enjoyed your stay overall.It's fantastic to know that our pricing met your expectations and that you found your room comfortable. We strive to provide our guests with a comfortable and enjoyable experience, and it's always rewarding to receive positive feedback.We appreciate your kind words and recommendation. Should your travels bring you back to our area, we would be delighted to welcome you again and provide you with another excellent stay.Thank you for choosing our hotel, and we hope to see you again in the future!Best regards,[Hotel Management]

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and spacious. Covered parking available.
Stayed 1 night in Sep 2023
Response from CP on Sep 6, 2023
Dear Liz,Thank you so much for taking the time to share your fantastic review of our hotel on Travelocity! We're thrilled to hear that you found your room clean and spacious during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and it's wonderful to know that we met your expectations.We're also pleased to hear that you found our covered parking option convenient. We understand the importance of providing secure and accessible parking for our guests, and it's great to know that it enhanced your overall experience.We sincerely appreciate your kind words and feedback. It means a lot to us. Should you have any future visits planned, we would be honored to host you again. If there's anything else we can assist you with or if you have any further questions or comments, please don't hesitate to reach out to us.Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

Robert, sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant surprise! The location is perfect if you want to walk to the pier and beach. Has washer and dryer and rooms were updated. We will definitely be staying here the next time in town.
Stayed 1 night in Sep 2023
Response from CP on Sep 3, 2023
Dear Robert,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay at our hotel was a pleasant surprise and that you found our location to be perfect for walking to the pier and beach. We're glad that the inclusion of a washer and dryer in your room and the updated accommodations added to your overall satisfaction.We greatly appreciate your kind words and are delighted to know that you plan on staying with us again during your next visit to town. We look forward to providing you with another excellent experience and continuing to exceed your expectations.If there's anything else we can assist you with or any specific requests you have for your next stay, please don't hesitate to let us know. Thank you once again for choosing our hotel, and we can't wait to welcome you back!Best regards,ABVIPACIFICA

8/10 Good

ALEXANDER

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the hotel was really good, the room was clean. The washer and dryer were convenient. Only downside is I only saw someone at the front desk once out of the 5 days I was there.
Response from CP on Aug 31, 2023
Dear Alexander,Thank you for sharing your experience with us. We're delighted to hear that you found the hotel to be good overall, with clean rooms and convenient washer and dryer facilities. We understand that having someone available at the front desk is important for guest assistance and we apologize for any inconvenience caused by the lack of staff presence during your stay.We appreciate your feedback and will certainly take it into consideration as we strive to improve our services. If you have any further comments or suggestions, please feel free to reach out to us. We value your opinion and hope to have the opportunity to welcome you back in the future.Best regards,ABVIPACIFICA Hotel Management

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CP on Aug 22, 2023
Dear Carrie,Thank you for your review and for choosing to stay with us at our hotel. We appreciate your feedback and are glad to hear that you had a positive experience overall, with a rating of 4 out of 5.We always strive to provide excellent service and a comfortable stay for our guests, so we appreciate any specific comments or suggestions you may have that could help us further improve. Your feedback is valuable to us, and we will take it into consideration as we continue to enhance our guest experience.Once again, thank you for your review, and we hope to have the opportunity to welcome you back in the future for an even better stay.Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff was extremely kind. Please was clean and safe. Great value.
Stayed 2 nights in Aug 2023
Response from CP on Aug 21, 2023
Dear JesseThank you for taking the time to leave such a positive review of your stay at our hotel. We greatly appreciate your kind words and are delighted to hear that our staff provided excellent service. Maintaining a clean and safe environment is a top priority for us, so we're pleased to know that you found the place to be up to your standards.We strive to offer great value to our guests, and we're thrilled that you felt it was worth it. Your feedback encourages us to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,ABVIPACIFICA

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy. Bonus was the free parking. Loved the location - several cute little eateires and coffee shops located nearby. Some highway noise but, it definitely quiets down late a night. There was a bit of noise from the upstairs neighbors waking around - but nothing terrible. Would stay here again.
Stayed 3 nights in Aug 2023
Response from CP on Aug 18, 2023
Dear Gina,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our hotel clean and easy to navigate. It's also great to know that you appreciated the free parking, as well as the convenient location with the nearby eateries and coffee shops.We apologize for any inconvenience caused by the highway noise, but we're glad that it quieted down during the night and didn't disrupt your sleep. We also appreciate your understanding regarding the noise from the upstairs neighbors. We'll continue to work on improving soundproofing to ensure a more peaceful experience for our guests.We look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

William

Which room to choose
The only thing I would change is to have the room facing the west and not facing Hwy 1.
Stayed 1 night in Aug 2023
Response from CP on Aug 17, 2023
Dear William,Thank you for your positive review and for choosing our hotel! We're delighted to hear that you had a fantastic experience overall, giving us a perfect 10 out of 10 rating. We appreciate your feedback regarding the room location and understand your preference for a west-facing room rather than one facing Hwy 1. While we cannot guarantee specific room assignments in advance, we'll make a note of your preference for future stays and do our best to accommodate it.We value your business and look forward to welcoming you back on your next visit.Best regards,ABVIPACIFICA Hotel Management

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff , friendly and helpful to our needs. Close to everything...feeling safe!!
Stayed 4 nights in Aug 2023
Response from CP on Aug 16, 2023
Dear Michael,Thank you for taking the time to share your positive feedback about your recent stay at our hotel on Expedia. We are thrilled to hear that you had a great experience and that our staff was friendly and helpful to your needs. We strive to provide excellent service and create a safe and comfortable environment for all our guests.We are also glad that our location worked well for you, being close to everything you needed. If there's anything specific you liked about our hotel or any suggestions you have to make your future stays even better, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for your kind review. We look forward to welcoming you back on your next visit.Best regards,ABVIPACIFICA

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CP on Aug 13, 2023
Dear Luis,Thank you so much for taking the time to rate our hotel on Expedia! We are thrilled to see that you had such a fantastic experience during your stay with us. Your perfect score of 5 out of 5 means a lot to us and serves as a great motivation for our team.We strive to provide exceptional service and ensure that our guests have a memorable stay, and it is delightful to know that we succeeded in meeting your expectations. Your positive feedback is truly appreciated.If you have any specific highlights or details about your stay that you would like to share, we would love to hear more about it. Your insights can help us continue to improve and provide even better experiences for our future guests.Once again, thank you for choosing our hotel and for your excellent rating. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,ABVIPACIFICA

4/10 Poor

THOMAS

Stayed 1 night in Aug 2023
Response from CP on Aug 12, 2023
Thanks for stay with us and your feedback

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice quiet room on the first floor. Parking was convenient and it was close to where I was meeting with people. It was in a good area and convenient for the freeway.
Stayed 2 nights in Aug 2023
Response from CP on Aug 9, 2023
Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you had a pleasant experience overall and that our quiet room on the first floor met your expectations. We understand the importance of convenient parking, and we're glad it worked well for you. It's great to know that our location was convenient for your meetings and that you found our area to be good, with easy access to the freeway.We truly appreciate your positive review and are grateful for your support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back on your future visits.Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
It’s 2 blocks from the beach. Nice to wake up and just walk over to the beach and have coffee and breathe fresh air.
Stayed 1 night in Jul 2023
Response from CP on Aug 6, 2023
Dear April,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay and that our proximity to the beach added to your overall satisfaction.Waking up to such a convenient location must have been a real treat! Being just two blocks away from the beach allows our guests to easily access the beautiful shoreline, enjoy a refreshing walk, and savor the fresh sea breeze. We're glad to know that you were able to take advantage of this during your stay.We hope that the combination of our close proximity to the beach and the enjoyment of having a cup of coffee in such a serene setting created a memorable experience for you. It is our goal to provide a comfortable and convenient stay for our guests, and we're thrilled to have succeeded in your case.Thank you once again for your positive review. We hope to have the opportunity to welcome you back in the future and provide you with another outstanding experience.Warm regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

francis

Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 24, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Orfil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from CP on Aug 1, 2023
Dear Orfil,Thank you so much for your outstanding review! We truly appreciate your kind words and are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. It's our utmost priority to provide exceptional service and create memorable moments for our guests, and we're delighted to know that we succeeded in doing so for you.Your feedback means a lot to us and serves as a great motivation for our team. We will make sure to share your review with all our staff members as a testament to their hard work and dedication.We look forward to welcoming you back in the future, and please don't hesitate to reach out if there's anything else we can assist you with.Warm regards,ABVIPACIFICA

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times now and never had any problems. I like that it’s free parking and walking distance to bars, places to eat, market across the freeway and there is a bridge so you just walk over instead of having to drive everywhere! We like that we can walk to the pier or drive and there is free parking there too 😊
Stayed 1 night in Jul 2023
Response from CP on Jul 23, 2023
Dear Teresa,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you have stayed with us multiple times and that you've consistently had a great stay.It's wonderful to know that our complimentary parking and convenient location within walking distance to bars, eateries, and a local market have made your visits even more enjoyable. We understand how convenient it can be to have amenities and attractions within reach without having to drive everywhere.We're also happy to hear that you appreciate our proximity to the pier and the availability of free parking there as well. It sounds like you've been able to explore the area and make the most of your time with ease.Thank you once again for your kind review and for choosing to stay with us. We truly value your loyalty and look forward to welcoming you back for another fantastic experience.Warm regards,ABVIPACIFICA

10/10 Excellent

Donald

Stayed 1 night in Jul 2023
Response from CP on Jul 24, 2023
Dear Donald,Thank you so much for your exceptional review! We truly appreciate your generous rating of 10 out of 10 on Hotels.com. Your satisfaction is our top priority, and we are delighted to hear that we have met and exceeded your expectations.We strive to provide our guests with an outstanding experience, and your feedback serves as a great motivation for our team. We are thrilled that you enjoyed your stay with us and that our hotel met all your needs.If there is anything else we can assist you with or if you have any suggestions for improvement, please do not hesitate to let us know. We value your input and are committed to continuously enhancing our services.Once again, thank you for choosing our hotel and taking the time to share your positive experience. We look forward to welcoming you back for another exceptional stay in the future.Best regards,ABVIPACIFICA

10/10 Excellent

Patricia J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised at this hotel! I never rate things. Truly. But man, for the price: wow. Included parking too! Friendly, clean, great location and comfortable. Thought it would be loud right on Hwy 1 but SO quiet when we shut the window! And the AC unit was so quiet and efficient! Great size bathroom and comfy bed. We will stay again.
Response from CP on Jul 15, 2023
Dear Patricia J,Thank you for taking the time to share your positive experience at our hotel on Expedia. We're delighted to hear that you were pleasantly surprised and enjoyed your stay with us.We take great pride in providing friendly and clean accommodations at a reasonable price, and we're thrilled that you found our location convenient and comfortable. It's wonderful to know that despite being close to Highway 1, you found the room quiet when the window was shut. We strive to ensure our guests have a peaceful and restful stay.We're also glad that you found the AC unit to be quiet and efficient, as well as the bathroom spacious and the bed comfortable. Our team works hard to maintain high standards throughout the hotel, and it's rewarding to receive feedback that reflects our efforts.We appreciate your kind words and are grateful for your recommendation. It would be our pleasure to welcome you back for another stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,ABVIPACIFICA

10/10 Excellent

HENRY

Stayed 1 night in Jul 2023
Response from CP on Jul 12, 2023
Dear Henry,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a perfect 10 out of 10 experience during your stay at our hotel. It's always a pleasure to know that we have exceeded our guests' expectations.We greatly appreciate your kind words and the time you took to share your feedback. Our team works hard to provide exceptional service, and it's incredibly rewarding to receive positive feedback like yours. We will make sure to pass along your compliments to all our staff members, as they will be delighted to hear about the impact they made on your stay.We hope to have the opportunity to welcome you back to our hotel in the future. Should you have any further requests or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your next visit is just as exceptional as the last.Thank you once again for choosing our hotel and for your fantastic review!Warmest regards,ABVIPACIFICA

8/10 Good

Marlon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the beach. Good for sunrise and sunset.
Stayed 1 night in Jun 2023
Response from CP on Jul 5, 2023
Dear Marlon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel near the beach. We appreciate your review and are pleased to hear that you enjoyed the beautiful sunrise and sunset views.If there's anything specific you would like to share or if there are any areas where we can further improve, please don't hesitate to let us know. We value your input and strive to provide the best possible experience for our guests.Once again, we appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.Best regards,ABVIPACIFICA [Hotel Management]

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from CP on Jul 4, 2023
Dear Roman,Thank you for taking the time to leave a review! We appreciate your feedback and are thrilled to hear that you had a fantastic experience during your stay at our hotel. We strive to provide exceptional service and a comfortable environment for all our guests, and it's wonderful to know that we met your expectations.If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We value your input and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon!Best regards,ABVIPACIFICA [Hotel Management]

8/10 Good

Andy

Stayed 1 night in Jun 2023
Response from CP on Jul 4, 2023
Dear Andy,Thank you for your feedback and for choosing our hotel as your accommodation. We appreciate your rating of 8 out of 10, and we'd like to address any concerns or suggestions you might have to improve our services.We strive to provide the best possible experience for our guests, so your feedback is invaluable to us. If there are any specific areas where we fell short or where you believe we can enhance our services, please let us know. We always value constructive criticism and are committed to making necessary improvements.If there's anything we can do to make your stay more enjoyable or if you require any assistance during your time with us, please don't hesitate to reach out to our staff. We are here to ensure your comfort and satisfaction.Once again, thank you for choosing our hotel and for taking the time to share your rating. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,ABVIPACIFICA [Hotel Management]

4/10 Poor

Saul

Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 4, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team